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Apple, Microsoft and Google All Receive Poor Grades on Repairability Report Card (theverge.com) 20

Laptops and smartphones made by Apple, Microsoft, and Google are considerably less repair-friendly than those made by competitors Asus, Dell, and Motorola, according to a new report. From a report: These findings may be unsurprising to people who like to fix gadgets, but the data to back them up comes from an unusual source: the companies themselves. The report, released today by the US Public Research Interest Group's Education Fund, draws on data companies are now releasing in France to comply with the government's world-first "repairability index" law, which went into effect last year. The law requires manufacturers of certain electronic devices, including cell phones and laptops, to score each of their products based on how easily repairable it is and make that score, along with the data that went into it, available to consumers at point-of-sale.
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Apple, Microsoft and Google All Receive Poor Grades on Repairability Report Card

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  • Modern form factors require some of the most complex machines to assemble, and if everyone has a bad grade, the relative scores are more important than just saying everyone is bad. Most CPUs would fail repairability too, but form factor demands that.
    • Most CPUs would fail repairability too, but form factor demands that.

      I can't replace a broken transistor in this RAM chip? Worthless!

      • That my point. Repairing these devices is more akin to trying to replace a processor in a display than trying to replace a failed power supply in an ATX case of the PC era. You can not really build these units either. You might be able to assemble major components, but the designs are not focused on that. They are sold as a single unit, and designed that way. They have also become more sturdy and reliable over time. The latest phones are water tight, have IP 67 ratings, and work well. Also, what are you try
        • by sjames ( 1099 )

          I have a smart phone that fits in my pocket, is IP 67, works well. The battery can be replaced by mere mortals using simple tools for less than the cost of gas to get to an apple store. Other repairs are possible. Any decent tech with a hot air station can replace just about anything that will commonly break on a phone.

          Don't drink the cool aid. Manufacturers are making excuses, not providing reasons.

    • I think issues of chances that a part will fail should be factored in as well.

      In the old days, drives failed all the time, as well as the RAM chips, The Pin connectors for Serial, parallel, and display ports suffer a lot of damage and wear. Despite what the Slashdot users think, modern technology is really damn reliable compared to the old stuff, even with the cheap consumer stuff.

      Now I am not staying these systems should be locked down so we can't fix anything, however in grading a products repairability

      • CPU, RAM and storage

        While the former two are very unlikely to fail in the device's useful lifetime, my experience has been different when it comes to the latter. Sure flash storage today is more reliable than a spinning disk or the flash storage of old, but power users in particular may still test the limits of TBW, and drives still fail.

    • by Merk42 ( 1906718 )

      Apple, Microsoft, and Google are considerably less repair-friendly than those made by competitors Asus, Dell, and Motorola.

      They compared similar form factors from different companies.

    • If you look at the actual report [uspirg.org], there's a scorecard that shows Apple getting an F in the cellphone category and a D in the laptop category, which I think contrasts quite clearly with the B that Motorola gets for its cellphones and the B that Asus, Dell, Lenovo and Acer get for their laptops. Included along with the letter grades are their more precise numeric equivalents. Apple's cellphone F for example has an index of 2.75 vs. Motorola's C of 7.77. Whether we should trust the report or not is one thing,
    • by sjames ( 1099 )

      No curve for phones. Better form factors are available for phones, nobody needs to chop onions with their phone and most stick them in a bulkier protector anyway. There are phones that fit in your pocket and aren't terribly heavy that get better scores. CPUs get a pass because a room sized mainframe with discrete components can't work for a phone or be afforded by mere mortals.

  • I just finished replacing the battery in my Samsung phone. It was not easy, but it was doable, and I did a better job than the last repair shop I used. What I don't understand is why the back panel needs to be made from glass.

  • See subject. So long as a significant portion of consumers continue to place a low value on repairability, we'll see that preference reflected in manufacturers' design choices.

    • People who buy gadgets often and resell / throw them away often dominate the market. People who like to keep their electronic devices as long as they function well then face a lack of choice.

      Let say if 1/3 of consumers buy new stuff often and don't care repairability, while the 2/3 care. And then let the consumers who buy often purchase stuff 3x more frequent. What is the end result? 60% of the purchases will be from the frequent buyers who don't care repairability. Companies then got incentive to appeal

  • Pop the back open, replace the battery and off you go.
  • I've actually had a great experience making repairs to my Eufy [eufylife.com] robot vacuum. There is a strong aftermarket for parts, and if you open one up, most of the components are off the shelf. I would have replaced the roller bearing that failed, but I cracked the housing when I removed it.
    • These are beautifully modular pieces of kit. I was marginally annoyed that the bumper screws and the under-brush screws are very close to the same size but not quite identical, but aside from that I'm a big fan of them.

      On mine I noticed a a jtag interface on the board near the MCU.
        That just begs for some hardware tomfoolery.

  • Our 2 yr old Surface Pro just died a couple wks ago. I had neglected to set up backup service. I've been told the SSD of the Surface is soldered to the m-board and therefore can't be recovered. I'll admit I FU on the backup. But MS could have made the SSD removable. Replaced it with a Lenovo L13 Yoga. The problem with the Lenovo is that the memory is also soldered to the mbd and can't be upgraded. No slot. I am not a happy camper.
    • If it's a surface pro x the ssd is removable. AFAIK all of the other relatively recent models have the storage soldered in.

      I'm not a fan of that design either, FWIW.

  • Greedy, bad for the environment, bad for the everyday user who can't afford $2000 a year phone bills. Big brother anti-privacy. Shit, can they at least let us keep the crap we buy from them so we can use it longer?

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