An anonymous reader quotes a report from The Guardian: By 2021, robots will have eliminated 6% of all jobs in the U.S., starting with customer service representatives and eventually truck and taxi drivers. That's just one cheery takeaway from a report released by market research company Forrester this week. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now, they are quite simple, but over the next five years they will become much better at making decisions on our behalf in more complex scenarios, which will enable mass adoption of breakthroughs like self-driving cars. The Inevitable Robot Uprising has already started, with at least 45% of U.S. online adults saying they use at least one of the aforementioned digital concierges. Intelligent agents can access calendars, email accounts, browsing history, playlists, purchases and media viewing history to create a detailed view of any given individual. With this knowledge, virtual agents can provide highly customized assistance, which is valuable to shops or banks trying to deliver better customer service. The report predicts there will be a net loss of 7% of U.S. jobs by 2025 -- 16% of U.S. jobs will be replaced, while the equivalent of 9% jobs will be created. The report forecasts 8.9 million new jobs in the U.S. by 2025, some of which include robot monitoring professionals, data scientists, automation specialists, and content curators.
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