AT&T

AT&T Outage Blocked 92 Million Calls, FCC Report Reveals 16

AT&T's February wireless outage disrupted over 92 million voice calls and hindered more than 25,000 attempts to reach emergency services, an FCC report said. The 12-hour nationwide incident affected approximately 125 million devices, including those of other providers using AT&T's network. Stemming from an equipment configuration error during a network change, the outage also impacted first responders' communications.
Privacy

The Biggest Data Breaches In 2024: 1 Billion Stolen Records and Rising (techcrunch.com) 13

An anonymous reader quotes an excerpt from TechCrunch, written by Zack Whittaker: We're over halfway through 2024, and already this year we have seen some of the biggest, most damaging data breaches in recent history. And just when you think that some of these hacks can't get any worse, they do. From huge stores of customers' personal information getting scraped, stolen and posted online, to reams of medical data covering most people in the United States getting stolen, the worst data breaches of 2024 to date have already surpassed at least 1 billion stolen records and rising. These breaches not only affect the individuals whose data was irretrievably exposed, but also embolden the criminals who profit from their malicious cyberattacks. Travel with us to the not-so-distant past to look at how some of the biggest security incidents of 2024 went down, their impact and. in some cases, how they could have been stopped. These are some of the largest breaches highlighted in the report:

AT&T's Data Breaches: AT&T experienced two data breaches in 2024, affecting nearly all its customers and many non-customers. The breaches exposed phone numbers, call records, and personal information, risking account hijacks for 7.6 million customers.
Change Healthcare Hack: A ransomware attack on Change Healthcare resulted in the theft of sensitive medical data, affecting a substantial proportion of Americans. The breach caused widespread outages in healthcare services across the U.S. and compromised personal, medical, and billing information.
Synnovis Ransomware Attack: The cyberattack on U.K. pathology lab Synnovis disrupted patient services in London hospitals for weeks, leading to thousands of postponed operations and the exposure of data related to 300 million patient interactions.
Snowflake Data Theft (Including Ticketmaster): Cybercriminals stole hundreds of millions of records from Snowflake's corporate customers, including 560 million records from Ticketmaster. The breach affected data from multiple companies and institutions, exposing vast amounts of customer and employee information.
Security

Senators Press AT&T, Snowflake For Answers on Wide-ranging Data Breach (therecord.media) 27

A bipartisan pair of U.S. senators pressed the leaders of AT&T and data storage company Snowflake on Tuesday for more information about the scope of a recent breach that allowed cybercriminals to steal records on "nearly all" of the phone giant's customers. From a report: "There is no reason to believe that AT&T's sensitive data will not also be auctioned and fall into the hands of criminals and foreign intelligence agencies," Sens. Richard Blumenthal (D-CT) and Josh Hawley (R-MO), the leaders of the Judiciary Committee's privacy subpanel, wrote Tuesday in a letter to AT&T Chief Executive Officer John Stankey.

The duo also sent a missive to Snowflake CEO Sridhar Ramaswamy that said the theft of AT&T subscriber information "appears to be connected with an ongoing series of breaches" of the company's clients, including Ticketmaster, Advance Auto Parts, and Santander Bank. "Disturbingly, the Ticketmaster and AT&T breaches appears [sic] to have been easily preventable," they wrote to Ramaswamy.
Blumenthal and Hawley have asked the corporate leaders to answer a series of questions about the lapses by July 29.
AT&T

AT&T, Verizon Tangle Over 5G Service for Emergency Responders (wsj.com) 17

Two of the nation's major telecommunications companies are feuding over a plan to boost service for police, firefighters and other state and local agencies -- a move Verizon says would amount to a $14 billion gift to rival. From a report: AT&T and its allies are asking regulators to provide more wireless frequencies to FirstNet, a cellular network launched in 2017 to connect emergency responders and other public-sector groups. The Dallas-based telecom giant holds an exclusive 25-year contract to run the network for the federal FirstNet Authority, which oversees the project.

Rival telecom companies say the proposal would let AT&T's commercial business piggyback on those airwaves free. Verizon, which vies with FirstNet for public-safety contracts, called the proposal a giveaway of spectrum valued at around $14 billion that would give its competitor a "substantial windfall." T-Mobile US likewise urged regulators to avoid a "FirstNet takeover" of the spectrum. The carrier hasn't made its case as forcefully as Verizon, whose chief executive traveled to Washington twice in recent weeks to lobby regulators.

AT&T

AT&T Paid $370,000 For the Deletion of Stolen Phone Call Records (wired.com) 40

AT&T paid more than $300,000 to a member of the team that stole call records for tens of millions of customers, reports Wired — "to delete the data and provide a video demonstrating proof of deletion." The hacker, who is part of the notorious ShinyHunters hacking group that has stolen data from a number of victims through unsecured Snowflake cloud storage accounts, tells WIRED that AT&T paid the ransom in May. He provided the address for the cryptocurrency wallet that sent the currency to him, as well as the address that received it. WIRED confirmed, through an online blockchain tracking tool, that a payment transaction occurred on May 17 in the amount of 5.7 bitcoin... The hacker initially demanded $1 million from AT&T but ultimately agreed to a third of that. WIRED viewed the video that the hacker says he provided to AT&T as proof to the telecom that he had deleted its stolen data from his computer...

AT&T is one of more than 150 companies that are believed to have had data stolen from poorly secured Snowflake accounts during a hacking spree that unfolded throughout April and May. It's been previously reported that the accounts were not secured with multi-factor authentication, so after the hackers obtained usernames and passwords for the accounts, and in some cases authorization tokens, they were able to access the storage accounts of companies and siphon their data. Ticketmaster, the banking firm Santander, LendingTree, and Advance Auto Parts were all among the victims publicly identified to date...

The timeline suggests that if [John] Binns is responsible for the AT&T breach, he allegedly did it when he was likely already aware that he was under indictment for the T-Mobile hack and could face arrest for it.

AT&T

American Hacker In Turkey Linked To Massive AT&T Breach (404media.co) 7

An anonymous reader quotes a report from 404 Media: John Binns, a U.S. citizen who has been incarcerated in Turkey, is linked to the massive data breach of metadata belonging to nearly all of AT&T's customers that the telecommunications giant announced on Friday, three sources independently told 404 Media. [...] As 404 Media reported in January, Binns has already been indicted for allegedly breaking into T-Mobile in 2021 and selling stolen data on more than 40 million people. Now, he is allegedly connected to the latest breach against AT&T, which the company said it detected in April.

The AT&T data was lifted from a Snowflake instance, a data warehousing tool, AT&T told 404 Media. Snowflake has been at the center of a series of massive and high profile breaches, including Ticketmaster and Santander. In a blog post published in June which covered a threat actor targeting Snowflake instances, cybersecurity company Mandiant said the threat actor, which it dubs UNC5537, "comprises members based in North America, and collaborates with an additional member in Turkey." In its breach announcement, AT&T said authorities had already apprehended one of the people involved in the breach. Binns was recently arrested and detained in Turkey, The Desk reported in May. That report, which is the last public information about his whereabouts, says he was detained following an extradition request from the U.S. Before he was arrested, Binns told 404 Media in January that he had "reasons to not be concerned" about being extradited.

Security

AT&T Says Criminals Stole Phone Records of 'Nearly All' Customers in New Data Breach (techcrunch.com) 82

U.S. phone giant AT&T confirmed Friday it will begin notifying millions of consumers about a fresh data breach that allowed cybercriminals to steal the phone records of "nearly all" of its customers. TechCrunch: In a statement, AT&T said that the stolen data contains phone numbers of both cellular and landline customers, as well as AT&T records of calls and text messages -- such as who contacted who by phone or text -- during a six-month period between May 1, 2022 and October 31, 2022. AT&T said some of the stolen data includes more recent records from January 2, 2023 for a smaller but unspecified number of customers.

The stolen data also includes call records of customers with phone service from other cell carriers that rely on AT&T's network, the company said. [...] In all, the phone giant said it will notify around 110 million AT&T customers of the data breach, company spokesperson Andrea Huguely told TechCrunch.

AT&T

AT&T Can't Hang Up On Landline Phone Customers, California Agency Rules (arstechnica.com) 53

An anonymous reader quotes a report from Ars Technica: The California Public Utilities Commission (CPUC) yesterday rejected AT&T's request to end its landline phone obligations. The state agency also urged AT&T to upgrade copper facilities to fiber instead of trying to shut down the outdated portions of its network. AT&T asked the state to eliminate its Carrier of Last Resort (COLR) obligation, which requires it to provide landline telephone service to any potential customer in its service territory. A CPUC administrative law judge recommended rejection of the application last month, and the commission voted to dismiss AT&T's application with prejudice on Thursday.

"Our vote to dismiss AT&T's application made clear that we will protect customer access to basic telephone service... Our rules were designed to provide that assurance, and AT&T's application did not follow our rules," Commissioner John Reynolds said in a CPUC announcement. State rules require a replacement COLR in order to relieve AT&T of its duties, and AT&T argued that VoIP and mobile services could fill that gap. But residents "highlighted the unreliability of voice alternatives" at public hearings, the CPUC said. "Despite AT&T's contention that providers of voice alternatives to landline service -- such as VoIP or mobile wireless services -- can fill the gap, the CPUC found AT&T did not meet the requirements for COLR withdrawal," the agency said. "Specifically, AT&T failed to demonstrate the availability of replacement providers willing and able to serve as COLR, nor did AT&T prove that alternative providers met the COLR definition."

The administrative law judge's proposed decision said AT&T falsely claimed that commission rules require it "to retain outdated copper-based landline facilities that are expensive to maintain." The agency stressed that its rules do not prevent AT&T from upgrading to fiber. "COLR rules are technology-neutral and do not distinguish between voice services offered... and do not prevent AT&T from retiring copper facilities or from investing in fiber or other facilities/technologies to improve its network," the agency said yesterday.
AT&T California President Marc Blakeman said the company is lobbying to change the state law. "No customer will be left without voice and 911 services. We are focused on the legislation introduced in California, which includes important protections, safeguards, and outreach for consumers and does not impact our customers in rural locations. We are fully committed to keeping our customers connected while we work with state leaders on policies that create a thoughtful transition that brings modern communications to all Californians," Blakeman said.

According to SFGATE, the legislation pushed by AT&T "would create a way for AT&T to remain as COLR in rural regions, which the company estimates as being about 100,000 customers, while being released from COLR obligations everywhere else."
Verizon

AST SpaceMobile Stock Surges 69% After Verizon Satellite Internet Deal (cnbc.com) 2

Satellite-to-phones service provider AST SpaceMobile announced a deal with Verizon to provide remote coverage across the United States. "Verizon's deal effectively includes a $100 million raise for AST, as well, in the form of $65 million in commercial service prepayments and $35 million in debt via convertible notes," reports CNBC. "The companies said that $45 million of the prepayments 'are subject to certain conditions' such as needed regulatory approvals and signing of a definitive commercial agreement." Shares of AST jumped 69% in trading to close at $9.02 a share -- the largest single day rise for the company's stock since it went public in 2021. From the report: AST SpaceMobile is building satellites to provide broadband service to unmodified smartphones, in the nascent "direct-to-device" communications market. [...] The Verizon partnership follows a similar pattern to AT&T's work with AST. Back in January, AT&T was a co-debt investor in the company alongside Google and Vodafone. The companies then established the commercial agreement earlier this month, which "lays out in much more detail how we will ultimately offer service together," AST's Chief Strategy Officer Scott Wisniewski said in a statement to CNBC. [...] AST expects to launch its first five commercial satellites later this year.
Communications

AT&T Goes Up Against T-Mobile, Starlink With AST SpaceMobile Satellite Deal (pcmag.com) 14

Michael Kan reports via PCMag: AT&T has struck a deal to bring satellite internet connectivity to phones through AST SpaceMobile, a potential rival to SpaceX's Starlink. AT&T says the commercial agreement will last until 2030. The goal is "to provide a space-based broadband network to everyday cell phones," a spokesperson tells PCMag, meaning customers can receive a cellular signal in remote areas where traditional cell towers are few and far between. All they'll need to do is ensure their phone has a clear view of the sky.

AT&T has been working with Texas-based AST SpaceMobile since 2018 on the technology, which involves using satellites in space as orbiting cell towers. In January, AT&T was one of several companies (including Google) to invest $110 million in AST. In addition, the carrier created a commercial starring actor Ben Stiller to showcase AST's technology. In today's announcement, AT&T notes that "previously, the companies were working together under a Memorandum of Understanding," which is usually nonbinding. Hence, the new commercial deal suggests AT&T is confident AST can deliver fast and reliable satellite internet service to consumer smartphones -- even though it hasn't launched a production satellite.

AST has only launched one prototype satellite; in tests last year, it delivered download rates at 14Mbps and powered a 5G voice call. Following a supply chain-related delay, the company is now preparing to launch its first batch of "BlueBird" production satellites later this year, possibly in Q3. In Wednesday's announcement, AT&T adds: "This summer, AST SpaceMobile plans to deliver its first commercial satellites to Cape Canaveral for launch into low Earth orbit. These initial five satellites will help enable commercial service that was previously demonstrated with several key milestones." Still, AST needs to launch 45 to 60 BlueBird satellites before it can offer continuous coverage in the U.S., although in an earnings call, the company said it'll still be able to offer "non-continuous coverage" across 5,600 cells in the country.

Transportation

Bike Brands Start To Adopt C-V2X To Warn Cyclists About Cars (arstechnica.com) 157

An anonymous reader quotes a report from Ars Technica: There's a fundamental flaw in current car safety tech: It's limited to line of sight. Or, perhaps, line of "sensing" is more accurate, because the way cameras and lidar work is to inspect the perimeter of a vehicle and use predictive algorithms to understand the motion of an object in relation to the motion of the vehicle itself. Which is good, because as carmakers have added elements such as pedestrian and cyclist detection, they're trying to prevent drivers from hurting the most vulnerable road users. And unfortunately this is necessary, because even though 2023 saw a slight reduction in drivers striking cyclists and pedestrians, according to the most recent data from the Governor's Highway Safety Association, since 2019 pedestrian fatalities are still up 14 percent -- and cyclist deaths are up 50 percent since 2010. That doesn't mean lidar and cameras have "failed," but because they rely on what the sensors can pick up, they cannot necessarily ID hazards (and alert drivers) as quickly as we need them to, particularly if that's a cyclist in your lane 300 feet down the road, just over the next rise. Yes, current sensing works well now with figuring out the pace of a traffic jam, and automatic emergency braking can step in to stop your car if you fail to. But for non-automotive obstacles, they're still limited.

For that, we need better tech, which is emerging and is called Connected Vehicle to Everything (C-V2X). The idea isn't that complicated. Boiled down, it's a chipset that operates on a portion of the cellular bandwidth, and vehicles with this tech embedded (say in an e-bike or car) monitor anything with a C-V2X chip as well as broadcast their own location at a pulse of 10 times a second. This precision location system would then warn a driver of a cyclist on the road ahead, even beyond line of sight, and in an emergency -- possibly because a cyclist was right in a car's path -- could prevent a collision. [W]ith C-V2X, you don't need Verizon or ATT or anything like that," explains Audi's Kamal Kapadia. Because it isn't using the cellular network -- it's using a portion of cellular bandwidth to allow direct object, or vehicle-to-vehicle, communication. Audi has been working on C-V2X for nearly a decade, and it's part of a group in the US called the Coalition for Cyclist Safety, which also includes suppliers like Bosch, a tech startup in the space called Spoke Safety, and bike brands such as massive Trek, parts supplier Shimano, more niche bikemakers like Switzerland's Stromer, as well as mega telco suppliers and networks such as Qualcomm, Deutsche Telekom, and TELUS. [...]

Mio Suzuki is Trek Bicycle's director of embedded systems, "and we are exploring all sorts of safety," she says. For instance, Trek recently introduced its own radar tail light, which warns riders of a car approaching rapidly -- Garmin has had similar systems for several years. But Suzuki is intrigued by C-V2X because it offers more advanced warning than rear-facing radar. "And unlike cars, we have a very vulnerable road user so we need to augment our senses and the rider's awareness of the riding environment, because we don't have a big metal shield around us." What Suzuki envisions this direct communication might enable is an e-bike where the rider has a display that would warn a rider "of an imminent danger that's approaching; a car might be coming from the side, but the view of the car is obstructed by a building, so the rider can't see." Franz Reindl is CTO of Stromer, a high-end Swiss brand that only makes e-bikes with very top tech, including ABS brakes. Reindl says they're also studying C-V2X. "Safety is one of our biggest promises, and we need to do everything we can with products and technologies to make it more safe for customers."
Right now, only Audi and the VW Group have openly talked about using the tech. "Trek's Suzuki thinks that together, the Coalition and so many bike brands within it do have a strong voice," reports Ars. "She also envisions municipalities deploying the technology, especially around work crews and EMS, which should build broader momentum and pressure on automakers."
The Courts

Big Three Carriers Pay $10 Million To Settle Claims of False 'Unlimited' Advertising (arstechnica.com) 33

Jon Brodkin reports via Ars Technica: T-Mobile, Verizon, and AT&T will pay a combined $10.2 million in a settlement with US states that alleged the carriers falsely advertised wireless plans as "unlimited" and phones as "free." The deal was announced yesterday by New York Attorney General Letitia James. "A multistate investigation found that the companies made false claims in advertisements in New York and across the nation, including misrepresentations about 'unlimited' data plans that were in fact limited and had reduced quality and speed after a certain limit was reached by the user," the announcement said.

T-Mobile and Verizon agreed to pay $4.1 million each while AT&T agreed to pay a little over $2 million. The settlement includes AT&T subsidiary Cricket Wireless and Verizon subsidiary TracFone. The settlement involves 49 of the 50 US states (Florida did not participate) and the District of Columbia. The states' investigation found that the three major carriers "made several misleading claims in their advertising, including misrepresenting 'unlimited' data plans that were actually limited, offering 'free' phones that came at a cost, and making false promises about switching to different wireless carrier plans."

"AT&T, Verizon, and T-Mobile lied to millions of consumers, making false promises of free phones and 'unlimited' data plans that were simply untrue," James said. "Big companies are not excused from following the law and cannot trick consumers into paying for services they will never receive." The carriers denied any illegal conduct despite agreeing to the settlement. In addition to payments to each state, the carriers agreed to changes in their advertising practices. It's unclear whether consumers will get any refunds out of the settlement, however.
These are the following changes the three carriers agreed upon, as highlighted by the NY attorney general's office:

- "Unlimited" mobile data plans can only be marketed if there are no limits on the quantity of data allowed during a billing cycle.
- Offers to pay for consumers to switch to a different wireless carrier must clearly disclose how much a consumer will be paid, how consumers will be paid, when consumers can expect payment, and any additional requirements consumers have to meet to get paid.
- Offers of "free" wireless devices or services must clearly state everything a consumer must do to receive the "free" devices or services.
- Offers to lease wireless devices must clearly state that the consumer will be entering into a lease agreement.
- All "savings" claims must have a reasonable basis. If a wireless carrier claims that consumers will save using its services compared to another wireless carrier, the claim must be based on similar goods or services or differences must be clearly explained to the consumer.

The advertising restrictions are to be in place for five years.
AT&T

AT&T Says Data From 73 Million Customers Has Leaked Onto the Dark Web (cnn.com) 21

Personal data from 73 million AT&T customers has leaked onto the dark web, reports CNN — both current and former customers.

AT&T has launched an investigation into the source of the data leak... In a news release Saturday morning, the telecommunications giant said the data was "released on the dark web approximately two weeks ago," and contains information such as account holders' Social Security numbers. ["The information varied by customer and account," AT&T said in a statement, " but may have included full name, email address, mailing address, phone number, social security number, date of birth, AT&T account number and passcode."]

"It is not yet known whether the data ... originated from AT&T or one of its vendors," the company added. "Currently, AT&T does not have evidence of unauthorized access to its systems resulting in exfiltration of the data set."

The data seems to have been from 2019 or earlier. The leak does not appear to contain financial information or specifics about call history, according to AT&T. The company said the leak shows approximately 7.6 million current account holders and 65.4 million former account holders were affected.

CNN says the first reports of the leak came two weeks ago from a social media account claiming "the largest collection of malware source code, samples, and papers. Reached for a comment by CNN, AT&T had said at the time that "We have no indications of a compromise of our systems."

AT&T's web site now includes a special page with an FAQ — and the tagline that announces "We take cybersecurity very seriously..."

"It has come to our attention that a number of AT&T passcodes have been compromised..."

The page points out that AT&T has already reset the passcodes of "all 7.6 million impacted customers." It's only further down in the FAQ that they acknowledge that the breach "appears to be from 2019 or earlier, impacting approximately 7.6 million current AT&T account holders and 65.4 million former account holders." Our internal teams are working with external cybersecurity experts to analyze the situation... We encourage customers to remain vigilant by monitoring account activity and credit reports. You can set up free fraud alerts from nationwide credit bureaus — Equifax, Experian, and TransUnion. You can also request and review your free credit report at any time via Freecreditreport.com...

We will reach out by mail or email to individuals with compromised sensitive personal information and offering complimentary identity theft and credit monitoring services... If your information was impacted, you will be receiving an email or letter from us explaining the incident, what information was compromised, and what we are doing for you in response.

AT&T

AT&T Says Leaked Data of 70 Million People Is Not From Its Systems (bleepingcomputer.com) 25

An anonymous reader quotes a report from BleepingComputer: AT&T says a massive trove of data impacting 71 million people did not originate from its systems after a hacker leaked it on a cybercrime forum and claimed it was stolen in a 2021 breach of the company. While BleepingComputer has not been able to confirm the legitimacy of all the data in the database, we have confirmed some of the entries are accurate, including those whose data is not publicly accessible for scraping. The data is from an alleged 2021 AT&T data breach that a threat actor known as ShinyHunters attempted to sell on the RaidForums data theft forum for a starting price of $200,000 and incremental offers of $30,000. The hacker stated they would sell it immediately for $1 million.

AT&T told BleepingComputer then that the data did not originate from them and that its systems were not breached. "Based on our investigation today, the information that appeared in an internet chat room does not appear to have come from our systems," AT&T told BleepingComputer in 2021. When we told ShinyHunters that AT&T said the data did not originate from them, they replied, "I don't care if they don't admit. I'm just selling." AT&T continues to tell BleepingComputer today that they still see no evidence of a breach in their systems and still believe that this data did not originate from them.

Today, another threat actor known as MajorNelson leaked data from this alleged 2021 data breach for free on a hacking forum, claiming it was the data ShinyHunters attempted to sell in 2021. This data includes names, addresses, mobile phone numbers, encrypted date of birth, encrypted social security numbers, and other internal information. However, the threat actors have decrypted the birth dates and social security numbers and added them to another file in the leak, making those also accessible. BleepingComputer has reviewed the data, and while we cannot confirm that all 73 million lines are accurate, we verified some of the data contains correct information, including social security numbers, addresses, dates of birth, and phone numbers. Furthermore, other cybersecurity researchers, such as Dark Web Informer, who first told BleepingComputer about the leaked data, and VX-Underground have also confirmed some of the data to be accurate.
Despite AT&T's statement, BleepingComputer says if you were an AT&T customer before and through 2021, it's "[safe] to assume that your data was exposed and can be used in targeted attacks."

Have I Been Pwned's Troy Hunt writes: "I have proven, with sufficient confidence, that the data is real and the impact is significant."
AT&T

AT&T Will Issue $5 Reimbursements For 12-Hour Outage (cnn.com) 45

CNN reports: AT&T is reimbursing customers for the nearly 12-hour network outage on Thursday, the company announced in a news release. The mobile network will issue a $5 credit to "potentially impacted" AT&T Wireless customers, which it says is the "average cost of a full day of service."
The credit will be applied automatically "within 2 bill cycles," according to an announcement at the URL att.com/makeitright. "We recognize the frustration this outage has caused and know we let many of our customers down."

In a much smaller font, they note that the credit "does not apply to AT&T Business, AT&T Prepaid or Cricket.

More from CNN: AT&T had encountered sporadic service interruptions in the days leading up to the outage, including a temporary 911 outage in some parts of the southeast. While regional disruptions to wireless service happen occasionally, prolonged nationwide outages are rare. The Federal Communications Commission confirmed Thursday it was investigating the incident...

Several hours after service was restored, AT&T released an update stating the outage seemed to be the result of an internal issue, not a cybersecurity threat. "Based on our initial review, we believe that today's outage was caused by the application and execution of an incorrect process used as we were expanding our network," the company said.

On Saturday, AT&T reiterated it was taking steps "to prevent this from happening again in the future," but did not elaborate.

AT&T

AT&T Restores Service After Massive, Nationwide Outage (cnn.com) 55

An anonymous reader quotes a report from CNN Business: AT&T's network went down for many of its customers across the United States Thursday morning, leaving customers unable to place calls, text or access the internet. By a little after 3 pm ET, roughly 11 hours after reports of the outage first emerged, the company said that it had restored service to all impacted customers. "We have restored wireless service to all our affected customers. We sincerely apologize to them," AT&T said in a statement. The company added that it is "taking steps to ensure our customers do not experience this again in the future."

The Federal Communications Commission confirmed Thursday afternoon that it is investigating the outage. The White House says federal agencies are in touch with AT&T about network outages but that it doesn't have all the answers yet on what exactly led to the interruptions. Although Verizon and T-Mobile customers reported some network outages, too, they appeared far less widespread. T-Mobile and Verizon said their networks were unaffected by AT&T's service outage and customers reporting outages may have been unable to reach customers who use AT&T.

Thursday morning, more than 74,000 AT&T customers reported outages on digital-service tracking site DownDetector, with service disruptions beginning around 4 am ET. That's not a comprehensive number: It tracks only self-reported outages. Reports had been rising steadily throughout the morning but leveled off in the 9 am ET hour. By 12:30 pm ET, the DownDetector data showed some 25,000 AT&T customers still reporting outages. By 2 pm ET, fewer than 5,000 customers were still reporting issues. Earlier Thursday, AT&T acknowledged that it had a widespread outage but did not provide a reason for the system failure. By late morning, AT&T said most of its network was back online, and it confirmed Thursday afternoon that service was fully restored.
According to an anonymous industry source, the issue for the outage appears to be related to how cellular services hand off calls from one network to the next, a process known as peering. They said there's no indication that it was the result of a cyberattack or other malicious activity.

The FCC confirmed that it is investigating the incident. "We are aware of the reported wireless outages, and our Public Safety and Homeland Security Bureau is actively investigating," the FCC said in a statement posted on X. "We are in touch with AT&T and public safety authorities, including FirstNet, as well as other providers."
Communications

The US Government Makes a $42 Million Bet On Open Cell Networks (theverge.com) 26

An anonymous reader quotes a report from The Verge: The US government has committed $42 million to further the development of the 5G Open RAN (O-RAN) standard that would allow wireless providers to mix and match cellular hardware and software, opening up a bigger market for third-party equipment that's cheaper and interoperable. The National Telecommunications and Information Administration (NTIA) grant would establish a Dallas O-RAN testing center to prove the standard's viability as a way to head off Huawei's steady cruise toward a global cellular network hardware monopoly.

Verizon global network and technology president Joe Russo promoted the funding as a way to achieve "faster innovation in an open environment." To achieve the standard's goals, AT&T vice president of RAN technology Robert Soni says that AT&T and Verizon have formed the Acceleration of Compatibility and Commercialization for Open RAN Deployments Consortium (ACCoRD), which includes a grab bag of wireless technology companies like Ericsson, Nokia, Samsung, Dell, Intel, Broadcom, and Rakuten. Japanese wireless carrier Rakuten formed as the first O-RAN network in 2020. The company's then CEO, Tareq Amin, told The Verge's Nilay Patel in 2022 that Open RAN would enable low-cost network build-outs using smaller equipment rather than massive towers -- which has long been part of the promise of 5G.

But O-RAN is about more than that; establishing interoperability means companies like Verizon and AT&T wouldn't be forced to buy all of their hardware from a single company to create a functional network. For the rest of us, that means faster build-outs and "more agile networks," according to Rakuten. In the US, Dish has been working on its own O-RAN network, under the name Project Genesis. The 5G network was creaky and unreliable when former Verge staffer Mitchell Clarke tried it out in Las Vegas in 2022, but the company said in June last year that it had made its goal of covering 70 percent of the US population. Dish has struggled to become the next big cell provider in the US, though -- leading satellite communications company EchoStar, which spun off from Dish in 2008, to purchase the company in January.
The Washington Post writes that O-RAN "is Washington's anointed champion to try to unseat the Chinese tech giant Huawei Technologies" as the world's biggest supplier of cellular infrastructure gear.

According to the Post, Biden has emphasized the importance of O-RAN in conversations with international leaders over the past few years. Additionally, it notes that Congress along with the NTIA have dedicated approximately $2 billion to support the development of this standard.
AT&T

AT&T Applies To End Obligation To Service Landlines In California (cbsnews.com) 115

AT&T is applying to end its obligation to service landlines in certain areas of California. "The application is pending under the California Public Utilities Commission, but the end of a landline means the end of communication for some people," reports CBS News. From the report: The company said in a statement to CBS13: "Our application seeks approval from the CPUC to remove outdated regulations in California and to help the limited remaining landline consumers transition to modern, alternative services to replace their current outdated ones. All AT&T California customers will continue to receive their traditional landline services until an alternative service becomes available by AT&T or another provider." The CPUC will be holding four public hearings on the matter through March.
Communications

Google and AT&T Invest In AST SpaceMobile For Satellite-To-Smartphone Service (fiercewireless.com) 18

AT&T, Google and Vodafone are investing a total of $206.5 million in AST SpaceMobile, a satellite manufacturer that plans to be the first space-based network to connect standard mobile phones at broadband speeds. Fierce Wireless reports: AST SpaceMobile claims it invented the space-based direct-to-device market, with a patented design facilitating broadband connectivity directly to standard, unmodified cellular devices. In a press release, AST SpaceMobile said the investment from the likes of AT&T, Google and Vodafone underscores confidence in the company's technology and leadership position in the emerging space-based cellular D2D market. There's the potential to offer connectivity to 5.5 billion cellular devices when they're out of coverage.

Bolstering the case for AST SpaceMobile, Vodafone and AT&T placed purchase orders -- for an undisclosed amount -- for network equipment to support their planned commercial services. In addition, Google and AST SpaceMobile agreed to collaborate on product development, testing and implementation plans for SpaceMobile network connectivity on Android and related devices. AST SpaceMobile boasts agreements and understandings with more than 40 mobile network operators globally. However, it's far from alone in the D2D space. Apple/Globalstar, T-Mobile/SpaceX, Bullitt and Lynk Global are among the others.

Communications

The Race To 5G is Over - Now It's Time To Pay the Bill (theverge.com) 84

Networks spent years telling us that 5G would change everything. But the flashiest use cases are nowhere to be found -- and the race to deploy the tech was costly in more ways than one. From a report: At CES in 2021, 5G was just about everywhere you looked. It was the future of mobile communications that would propel autonomous vehicles, remote surgery, and AR into reality. The low latency! The capacity! It'll change everything, we were told. Verizon and AT&T wrote massive checks for new spectrum licenses, and T-Mobile swallowed another network whole because it was very important to make the 5G future happen as quickly as possible and win the race.

CES 2024 is just around the corner, and while telecom executives were eager to shout about 5G to the rafters just a few years ago, you'll probably be lucky to hear so much as a whisper about it this time around. While it's true that 5G has actually arrived, the fantastic use cases we heard about years ago haven't materialized. Instead, we have happy Swifties streaming concert footage and a new way to get internet to your home router. These aren't bad things! But deploying 5G at the breakneck speeds required to win an imaginary race resulted in one fewer major wireless carrier to choose from and lots of debt to repay. Now, network operators are looking high and low for every bit of profit they can drum up -- including our wallets.

If there's a poster child for the whole 5G situation in the US, it's Verizon: the loudest and biggest spender in the room. The company committed $45.5 billion to new spectrum in 2021's FCC license auction -- almost twice as much as AT&T. And we don't have to guess whether investors are asking questions about when they'll see a return -- they asked point blank in the company's most recent earnings call. CEO Hans Vestberg fielded the question, balancing the phrases "having the right offers for our customers" and "generating the bottom line for ourselves," while nodding to "price adjustments" that also "included new value" for customers. It was a show of verbal gymnastics that meant precisely nothing.

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