NASA Uses AI Customer Service Robot In Second Life

Linguo writes "Fusing human psychology with an advanced artificial intelligence engine, MyCyberTwin's virtual humans are being used by organizations like NASA and National Australia Bank to improve their customer support levels. MyCyberTwin technology is designed to allow almost anyone to build a virtual, artificial human — called a CyberTwin — which can handle such tasks as personalized customer support, client sales or even entertainment and companionship. CyberTwins can take the form of a clone of yourself, or a representative of your company, and they can live in almost any digital environment, including Web sites, virtual worlds, blogs, social network pages and mobile phones."

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[Anonymous Coward]

How about linking to something which doesn't sound like a press release? ...and this sounds more like Eliza [wikipedia.org] than AI.

Why Hardware?

[Mork29]

This story is in the hardware category, and I'm trying to understand why.... Even if the company is deploying the "cyber-twins" in a hardware solution, it's the software that's innovative here.

Does anyone actually play it?

[Kebis]

I am always amazed at how often Second Life is mentioned in various news articles and web sites (and an episode of The Office), because I still have yet to find one person I know who actually plays it or has ever even tried it. Maybe Second Life is really big in the CNN breakroom or something.