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Intel Hardware Technology

Intel Says Its Desktop Core Crashes Don't Extend To Mobile Chips 25

Intel continues to grapple with the mystery surrounding crashes in its latest 13th- and 14th-gen Core desktop processors, but it's refuting claims that the issue extends to its mobile chips. From a report: Matthew Cassells, the founder of Alderon Games and developer of Path of Titans, claimed on Reddit that the company had noted crashes on Intel's mobile processors. "Yes we have several laptops that have failed with the same crashes," he wrote. "It's just slightly more rare then [sic] the desktop CPU faults." Previously, Alderon had issued a statement blaming "thousands of crashes," as noted by its own crash reports on the Intel CPUs. It also claimed it would switch its server infrastructure to chips made by AMD.

Intel's problem with its latest Core chips has persisted since January, but simmered for months while developers began pointing fingers and PC makers started working on solutions. To date, the most bulletproof solution has been simply to swap out an affected part for a replacement, which Intel has been willing to do. Intel has also issued guidance as to what power-profile settings users and board makers should use while it works to solve the problem. An Intel representative said Friday via e-mail that Intel still remains in the dark about the root cause of the issue. However, Intel claims that its mobile processors aren't being affected.
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Intel Says Its Desktop Core Crashes Don't Extend To Mobile Chips

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  • I wasn't even aware they had a desktop chip crashing issue. Happy they've alerted us users...I've only been using AMD since 97 so still happy with my choice.
    • Re:Thanks. (Score:5, Informative)

      by UnknowingFool ( 672806 ) on Monday July 22, 2024 @11:35AM (#64646180)
      Initially people dismissed the problem as those pesky gamers pushing their high end Intel chips too far with their exxxxxtremez overclocking. But as more data has been gathered, the problem appears to be with the 13900K and 14900K models (and variants) overall. In cases of these CPUs being used in servers that do not have any overclocking ability and configured for reliability over performance, the chips have been failing. Some mitigations have helped slightly but generally once a particular CPU starts having problems, there is little that can be done other than replacement of the CPU. But that is a stopgap measure as the replacement CPU can also fail over time. One datacenter service provider no longer provides Intel in these situations and have urged all their current clients to switch to AMD.
      • Re:Thanks. (Score:4, Interesting)

        by Mal-2 ( 675116 ) on Monday July 22, 2024 @01:06PM (#64646558) Homepage Journal

        Oh it's much worse than just the i9. Data centers are reporting up to 50% failure rates (mind you this means crashes and errors, not a completely dead CPU) from chips going all the way down the scale to the i5-13600. This means the problem of oxygen getting into the copper layers is widespread and systemic, which does not bode well for that fab line.

        • Thats the stuff the classic computing community is seeing but on decades old TTL and DRAM chips.

          • by Mal-2 ( 675116 )

            I wouldn't be surprised if a couple generations of Intel CPUs take on the same stigma as MOS chips have in the current day. If you are having issues, and one is present, it's the problem more often than not.

    • I wasn't even aware they had a desktop chip crashing issue.

      Do you live under a rock? These problems have been reported on for a few weeks now, MoBo manufacturers have released BIOS updates (which helped a bit) after Intel told them they were the ones causing it.
      How could Intel have "alerted us users"?

  • by gweihir ( 88907 ) on Monday July 22, 2024 @11:32AM (#64646170)

    That is what I am reading here. Well, I guess it is time for some giants to die.

    • by jmccue ( 834797 )
      Hey, the stock-holders are happy. Didn't they get the Chip Dollars the US Fed Gov promised them ? That is all that counts these days in Business. Let the stock buy back begin.
    • by AmiMoJo ( 196126 )

      They will weasel out of it, like they always do.

      Remember the FDIV bug? They didn't replace most of those, you had to give them a reason why you needed it fixing and then they might swap your CPU out. Same with the Spectre and Meltdown flaws, they just released patches that trashed performance and you had to threaten legal action to get any cash out of them.

      It seems they are already pushing new microcode and BIOS updates to limit performance and reduce the crashing.

      • Ah yes, Microcode. I see the get out of jail free card is still working as intended all of these years later. Why actually fix something when you can remotely disable it? (And prevent anyone else from having access to the mechanism to ensure a repeat customer, satisfy the NSA, and hide all of the platform level code away from security researchers?)

        Microcode: The gift that keeps on giving.... /s
  • Who would've thought a decade ago Intel would go from being a titan in semiconductors to a shit-stain in history.
  • My 6700K is still humming along nicely with plenty of power for today's general needs. I used to be a gamer until Windows 8 came along but now I don't care. I have thousands of games from the Windows 7 to DOS era to keep me entertained.

    • by Mal-2 ( 675116 )

      I'm looking at my i5-8500 in a better light. It's not so hot as the 7th gen, Windows 11 likes it, and the lack of Hyperthreading (compared to the i7-8700) doesn't really seem to matter for what I do with it. Any time I actually need performance, I'm running tasks that compete for the same execution units and block each other from Hyperthreading anyhow. It was also really cheap because I bought a used office PC and parted it out. There was no way I was getting a full size RTX 3060 in the original pizza box c

    • I'm happy with my desktop equipped with a 6700K - I bought the system in Summer 2015, so almost 9 years ago. But it is still plenty fast for 99% of what I do. I also have a 5800H gamer laptop with a RTX 3070 that I bought during covid. However, I don't feel any difference in anything besides gaming and I rarely game anyway so I prefer to use the desktop. I had hoped to not have to upgrade it until it either broke down or some real use case for upgrading came along (significant speed bump in something I woul
      • Go get Windows 11 IoT Enterprise LTSC and you don't need a TPM or a newer processor. Just make sure to disable VT-x so that it doesn't try to enable VBS, Device Guard or Credential Guard and you'll get full performance with 10 years of security patches and no garbage. If you don't want 11 then there's always Windows 10 IoT Enterprise LTSC 2021 which lasts until 2032 anyway. Hope this helps.
  • Comment removed based on user account deletion
    • The modern PC might be a bit much for that claim. Especially in any enterprise environment spending more than $300.00 per unit. x86 powered Chromebooks on the other hand.......
  • The low end mobile Raptor Lake products may not be affected, but high end HX chips appear to be having similar problems to their desktop cousins.

  • On multiple generation (at least 2 in the last 10-14 years) intel has had a serious crash issue when c-states were enabled in *SOME* specific cpus. Ie 100 cpus of exactly the same type and 10-25% will have the issue and replacing the ones that have the issue with another one will fix it around 10-25% of the time. It appear to be that on the voltage/frequency changes the pci/memory busses don't always work 100.00000% of the time. And when they fail it will be an MCE error of some variation and the OS may

  • by JackAxe ( 689361 ) on Monday July 22, 2024 @05:25PM (#64647528)
    To address this, and if you check your BIOS update, it might already have an initial microcode fix, which will help prevent any damage, given that you're not already unfortunate. My z790 board had a mocrocode BIOS update on the 12th of this month.

    The irony that I didn't buy an AMD because of memory problems, and instead bought an Intel. I'm not effected as of now and here's hoping it stays that way. :)

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