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Intel Hardware

Intel Investigating Games Crashing On 13th and 14th Gen Core i9 Processors (theverge.com) 35

An anonymous reader quotes a report from Ars Technica: Owners of Intel's latest 13th and 14th Gen Core i9 desktop processors have been noticing an increase in game crashes in recent months. It's happening in games like The Finals, Fortnite, and Tekken 8, and has even led Epic Games to issue a support notice to encourage Intel Core i9 13900K and 14900K owners to adjust BIOS settings. Now, Intel says it's investigating the reports. "Intel is aware of problems that occur when executing certain tasks on 13th and 14th generation core processors for desktop PCs, and is analyzing them with major affiliates," says an Intel spokesperson in a statement to ZDNet Korea.

The crashes vary in severity depending on the game, with some titles producing an "out of memory" error, others simply exiting out to the desktop, and some locking up a machine entirely. Most of the games affected seem to be based on the Unreal Engine, which could point to a stability issue that Intel needs to address. The only workarounds that seem to improve stability involve manually downclocking or undervolting Intel's processors. Epic Games has suggested changing the SVID behavior to Intel Fail Safe in the BIOS settings of Asus, Gigabyte, or MSI motherboards. Custom PC builders Power GPU recommend reducing the performance core ratio limit, which seems to help with stability in certain games.

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Intel Investigating Games Crashing On 13th and 14th Gen Core i9 Processors

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  • Yep, had this issue (Score:5, Informative)

    by EvilMonkeySlayer ( 826044 ) on Tuesday April 09, 2024 @04:04PM (#64381818) Journal
    Yep, I have this on my 13700kf. The most consistent way to stop this is to use the Intel XTU program and set the CPU p-core offset to -2.
    Setting it in the bios still causes the issue to sometimes appear, albeit less so.
    I think the board makers are setting some default bios settings too aggressively, by using the Intel XTU program it sets a number of those to safe intel defaults overriding those bios settings.
    This caused me months of hair pulling why a number of my games like Spider-Man, Miles Morales, Ratchet & Clank and others would suddenly bomb out at random.
    • We just had the problem of amd's x3d processors blowing up as a result of argressive bios settings, so having the problem repeat in the intel world seems totally plausible.
  • by organgtool ( 966989 ) on Tuesday April 09, 2024 @04:09PM (#64381830)

    Epic Games has suggested changing the SVID behavior to Intel Fail Safe in the BIOS settings of Asus, Gigabyte, or MSI motherboards

    This seems very similar to a setting JayzTwoCents complained about [youtube.com] over a month ago.

    TLDW: Some motherboard manufacturers are setting BIOS defaults that push the hardware too far.

  • by Powercntrl ( 458442 ) on Tuesday April 09, 2024 @04:17PM (#64381850) Homepage

    Buying the newest, spendiest stuff gets you bragging rights, but you also get to experience all the bugs that haven't been squashed yet. Just ask some of the Cybertruck owners who are having issues.

    I've personally always been satisfied with gaming on hardware that is a little behind the curve. Gotta save money where you can in this economy. Besides, I have no delusions about my middle-aged reflexes being anywhere close to what they were when I was a teenager, so I'm not gonna blame the rig when I get pwned.

    • Bullshit, Intel has been selling the same basic Golden Cove/Raptor Cove design since they launched the 12900k. They're pushing higher power levels and giving the mobo OEMs too much leeway to overclock CPUs out of the box.

      • by Powercntrl ( 458442 ) on Tuesday April 09, 2024 @04:50PM (#64381912) Homepage

        The whole point of buying a K series processor is for the overclockability. If Intel is just doing it on a wink-wink, nudge-nudge basis now "Yeah, you technically can overclock it, but it ain't gonna be stable.", that's kind of shady. You might as well just opt for the non-K version, save a few bucks, and have a more stable system. Win-win.

        • Just because it has a k at the end and uses too much power doesn't make it bleeding edge.

        • by bradley13 ( 1118935 ) on Wednesday April 10, 2024 @12:51AM (#64382602) Homepage
          Well...no. Overclocking is, by definition, pushing the hardware beyond its design specs. The fact that some parts tested a bit better at the factory is no guarantee that they run 100% stable while overclocked.
        • If Intel is just doing it on a wink-wink, nudge-nudge basis now "Yeah, you technically can overclock it, but it ain't gonna be stable.", that's kind of shady.

          No. Not a single Intel processor has ever promised to function stably when overclocked. CPU binning is done by vendors to provide the fastest grade silicon within their specs. Intel provide K series processors unlocked so users have the option to attempt to push hardware beyond limits set by Intel themselves. Additionally modern CPUs will dynamically adjust their clock speed to take take advantage of spare overhead (thermal, power, etc) to reach the performance limit of the system. There is not now, and nev

    • by Lehk228 ( 705449 ) on Tuesday April 09, 2024 @07:05PM (#64382198) Journal
      when i build a system i usually go for top/near top of the line previous gen all the bugs are dealt with ages ago and i usually save a bunch of money
    • by antdude ( 79039 )

      For me, I just have no time and resources to play them. That's fine since I have been gaming during the early rad 80s starting with Atari 2600 and arcades.

  • Motherboard vendors (Score:5, Interesting)

    by dicobalt ( 1536225 ) on Tuesday April 09, 2024 @04:19PM (#64381856)
    I'd bet it's because of motherboard vendor's "optimized defaults" which do not meet Intel stock specifications. Constantly running at 100C can't be great either.
    • by evanh ( 627108 )

      It'll be to Intel's recommendations. That's just where Intel is these days. It's the only way to get any comparative performance.

  • by david.emery ( 127135 ) on Tuesday April 09, 2024 @04:23PM (#64381864)

    I've tried to trace down these kinds of bugs, and they're very nasty. But I wouldn't necessarily jump to blame Intel, sometimes it's the software is making an invalid assumption about the state of the hardware. Compiler bugs can be very hard to find.

    • Re:Intel or Epic? (Score:5, Interesting)

      by DrMrLordX ( 559371 ) on Tuesday April 09, 2024 @04:44PM (#64381902)

      It's been investigated and found to be related to how modern game engines (notably ue5) are putting more cores to use and exposing problems with how Intel's boost algo responds while under elevated power/clockspeed levels.

      It really lies at the feet of OEMs and their willingness to push the 14900ks beyond Intel's advertised power specs.

  • by Anonymous Coward

    The first thing I always do is turn off motherboard vendors overclocking bullshit. Also have ECC and huge margins in current limits and temps with everything running flat out and want to keep it that way. Pointless to push ones luck for marginal gains.

  • Not the first time. (Score:4, Interesting)

    by Frobnicator ( 565869 ) on Tuesday April 09, 2024 @06:29PM (#64382132) Journal

    Anyone else remember the Intel chips failing on encryption with 10th gen cores? Most online games would crash at startup as they initialized OpenSSL, used by almost everything. Intel still has part of the workaround, disable Intel extensions, [intel.com] which is still sometimes needed for older games.

  • by cigawoot ( 1242378 ) on Tuesday April 09, 2024 @06:49PM (#64382174)

    Neither ASUS, Gigabyte, MSI, or ASRock ship their z-series boards with Intel stock defaults. They all do dumb shit to the default settings, which for some can just cause high temps or slow downs, but for others can cause the machine to crash after 10 minutes, or immediately when you start calling AVX.

    I had to deal with this firsthand. I thought I had a faulty motherboard from Gigabyte, but in the end it wound up being bad defaults. I wasted 3 days and had to become familiar with overclocking in order to fix their fucked defaults.

    Intel needs to get put pressure on their partners to only ship boards with Intel's specifications as the default. They can instead include other profiles that have what the motherboard manufacturer wants.

    • by evanh ( 627108 )

      Oh, right, it'd never be a single point of failure. Must be everyone else other than Intel getting it wrong.

      • Oh Intel is chiefly to blame here. Motherboard vendors are only doing this because they're allowed to do so. Intel has the power to tell motherboard vendors to knock it off, but they do not do so.

  • Data point (Score:4, Informative)

    by ElizabethGreene ( 1185405 ) on Tuesday April 09, 2024 @09:01PM (#64382358)

    I've had two occurrences where I found a single core on a multi-core 13th generation chip to be bad. The user reports intermitted crashes in high cpu workloads, e.g. video rendering, and stressing the CPU with Prime95 shows that it really is the culprit.

    I've replaced 3 defective CPUs in 20+ years, and 2 of them were this year.

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