AI's Latest Problem? Screwing Up Orders at McDonalds (zdnet.com) 108
Perhaps AI "needs a little more work," writes ZDNet columnist Chris Matyszczyk — noting problems with the automated voice-recognition systems at McDonald's drivethrough lanes. The trouble started when TikTok-er Ren Adams ordered hash browns, sweet tea and a Coke.
All seemed fine until, at a second drive-thru lane, another car pulled up. Adams' AI helper seems to have overheard that order and added it to Adams'. Adams tried to make the robot see sense. Or, rather hear it. Instead, the robot removed the errant Diet Coke and replaced it with, oh, nine sweet teas instead of one.
Which suggests something of a problem. When your robot drive-thru employee makes a mistake, to whom can you complain? Complaining to the robot seems to create an extra layer of complication and the potential for even greater misunderstanding.
Adams, indeed, isn't alone. Here's Caitlyn Sykora (not) ordering $254 of McNuggets meals. And here's Madilynn Cameron wanting a large cup of water and a cup of ice cream and discovering butter is included. She seems to have given up.
The customer who'd ordered one sweet tea and instead got nine also drove off in a huff, according to the end of their TikTok video.
Matyszczyk's conclusion? " if you're not so good at fixing ice-cream machines, how good will you be at maintaining thousands of robot order-takers?"
Which suggests something of a problem. When your robot drive-thru employee makes a mistake, to whom can you complain? Complaining to the robot seems to create an extra layer of complication and the potential for even greater misunderstanding.
Adams, indeed, isn't alone. Here's Caitlyn Sykora (not) ordering $254 of McNuggets meals. And here's Madilynn Cameron wanting a large cup of water and a cup of ice cream and discovering butter is included. She seems to have given up.
The customer who'd ordered one sweet tea and instead got nine also drove off in a huff, according to the end of their TikTok video.
Matyszczyk's conclusion? " if you're not so good at fixing ice-cream machines, how good will you be at maintaining thousands of robot order-takers?"
After looking at the videos (Score:5, Funny)
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Banned for ordering from McDonalds? Wow, the line is really sinking.
Maximum Bogosity (Score:5, Interesting)
Okay, I find all the recent AI hype stupid, annoying, and misleading.
BUT - given these are TikTok videos, these aren't exactly random spontaneous happenings. These are almost certainly scripted interactions where the "customers" have practiced (and probably wasted a lot of time and money) to find particular sets of words which give the desired outcome.
Re:Maximum Bogosity (Score:5, Informative)
My mother gave up using Siri because she can't ever get it to properly recognize what she's saying. Some people just don't realize you need to enunciate and pause slightly between words when speaking to machines. While there probably are people on TikTok breaking the system for comedic value, it wouldn't surprise me if there actually are some boomers driving away frustrated because the robotic order taker couldn't understand them.
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Modded troll for what, saying "boomers"? That's the name of their generation, and they're the demographic most likely to not have the patience to deal with a machine that thinks they ordered a dozen happy meals and a McFrappe with extra fudge, when they asked for a cheeseburger and some fries. They're also not likely to be on TikTok filming a video about it. They'll just give up and go to Chick-Fil-A instead, where they still have humans taking your order.
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Some people just don't realize you need to enunciate and pause slightly between words when speaking to machines.
The same is true when talking to humans who are not native speakers.
there actually are some boomers driving away frustrated
If the system can't handle how people actually talk, then it should not be deployed.
The problem described in TFA, of mixing it up with another order, could be fixed using a directional ranged microphone. The problem of peoplerunningwordstogether can be fixed using a better/larger training set. The training should focus on understanding orders, not general comprehension of spoken English.
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The problem described in TFA, of mixing it up with another order, could be fixed using a directional ranged microphone. The problem of peoplerunningwordstogether can be fixed using a better/larger training set. The training should focus on understanding orders, not general comprehension of spoken English.
Except that none of these remedies are under the purview of McDonald's. They're a fast food company, and the most they can do is go back to the company that sold them this solution and ask that they fix it.
Sometimes the fixing part never happens. Disney's theme parks still use Apple devices with external NFC readers for scanning their passes and Magicbands, and the readers constantly malfunction. This has been an ongoing issue for years. It really comes down to how stubborn a company is willing to be to
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Even news/weather casters are trained to speak with an easily understood Mid-Western accent. We have to do things the way our smartphones are designed to work. We have to use word processors t
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Some people just don't realize you need to enunciate and pause slightly between words when speaking to machine
That might have been true for voice recognition systems 20 years ago, but modern ones are designed to recognize naturally flowing speech. If you start pronouncing words in weird ways and adding strange pauses then it's not going to work as well.
For people like your mother it's possible she just has an accent or way of speaking that's not well represented in the training data.
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That might have been true for voice recognition systems 20 years ago, but modern ones are designed to recognize naturally flowing speech
So they are quite advanced now.
For people like your mother it's possible she just has an accent or way of speaking that's not well represented in the training data.
But they aren't really that advanced.
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Basically they're as good as the training data. They're quite advanced, but they won't work on something that's too far outside of what they were trained on
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That might have been true for voice recognition systems 20 years ago, but modern ones are designed to recognize naturally flowing speech.
They do a great job recognizing speech spoken in a GA accent [wikipedia.org], so you basically have to do your best impression of a radio/newscaster when speaking. I. wasn't. implying. that. you. need. to. speak. like. William. Shatner.
My mother has a strong New York accent and tends to slur her words together, so spoken commands like "Alexaturnalighton" doesn't get recognized.
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Probably a lot of the training data comes from radio/news casts so that's not suprising. Depending on the system, other accents would have been put in, but it really depends on how much audio of the accent has been recorded and how big the audience is for it. Many voice rec systems can also identify the accent and select a better model after a couple samples from a speaker, but for ones like McDonalds drive through they'd really have to aim for a general model that works with everyone.
Honestly I wouldn't
Re: Maximum Bogosity (Score:3)
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disingenuous scumbag
I think you meant "pretentious scumbag". Perhaps you should just stick with homophobic epithets like the rest of my knuckle-dragger fan club.
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They're clearly extremely unhappy and the turnover seems to be 100% per month, so maybe the boss is a prick or they pay badly.
If they employed an AI I wouldn't be surprised if it told me to piss off instead of taking my order.
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If they employed an AI I wouldn't be surprised if it told me to piss off instead of taking my order.
Or it would take your order correctly, and then the workers would still make everything incorrectly and put the wrong things in your bag.
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Re:Maximum Bogosity (Score:4, Insightful)
Those videos are people using clear language and the AI is still screwing up. How about people who mumble, have an accent (nevermind a heavy accent) or other speech impediment that might make it hard to understand?
Siri, Google Assistant, and Alexa aren't perfect and have trouble understanding people. It's going to be pretty obvious that AI used at drive-thrus will have even more problems because of things like noise, how terrible the speakers are, etc. I mean, humans already have trouble with it, I can't imagine an AI being better at it.
You won't ever see a TikTok about people having fun with it, because it's generally rude to mock such people, which is why those videos are relying on clear unaccented speech. But someone with an accent having to deal with such a machine must be frustrating.
As someone who likes to customize their food (add things like cheese, extra sauce, etc), I also hate dealing with things like this because the fact is, the order gets screwed up way too easily, and that's with humans in the loop. It got bad enough I dread the drive thru because it isn't more convenient when you have to go park anyways to check your order, then go in and get them to fix it. It's easier to park and order at the counter and hopefully get it right then. At least some places have kiosks where things can be seen and visually confirmed so it's completely right before I submit the order.
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"how terrible the speakers are"
How is it that it is 2023, we have amazing tech including noise cancelling and more; yet drive-thru speakers still sound like it is 1955 and they are repurposed from WWII tank parks?
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This is likely half true.
The tiktoks were almost certainly staged with someone on the inside who knows what kind of "screwed up" orders happen, and with what kind of customer. There is no way a human on the inside looked at the order and went "yeah someone ordered 9 teas, or 25 9 nugget meals"
Like I can pretty much guarantee you that the orders were being placed by people with very non-white sounding voices, because these damn ASR systems are only good at understanding enunciated language, not mumbly ESL pe
regional accent (Score:2)
Re: Maximum Bogosity (Score:2)
Points if tbey could've gotten the AI order bot to spew foul language.
This seems to be (Score:2)
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Exactly. What was wrong with entering your order into the app? You can even repeat old orders to save time.
Re:This seems to be (Score:5, Insightful)
This may come as a shock to you, but not everyone in the world has smartphones. My parents don't. Hell, until last year, they didn't even have cell phones! (And they HATE them.) I can't even get them to use voicemail, so I have it disabled. Even if you have a smartphone, unless you're leaving from home, when are you supposed to order? Try finishing your order within one stop light (I know some, you can.) Which leads to people trying to do it while they're driving, which is an accident waiting to happen. The apps are not as convenient for most people as you (and McDonald's corporate) seem to think.
Re: This seems to be (Score:3, Insightful)
Re: This seems to be (Score:2)
Also even those who are computer savvy do not feel comfortable using "the app" because of decades of giving their order to a human being.
People are generally resistant to change.
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I've been traveling again, and so I don't always have access to cell data so telling me to use "the app" is meaningless as I need data to use it. And many stores in other countries just don't provide WiFi. Mexico was terrible for this. Pretty much no restaurant has free WiFi, and when you ask about anything, they just tell you to scan the QR code for their website. One place I went to demanded all of the order be done online, and you had to have a cell number to be texted w
Re:This seems to be (Score:5, Insightful)
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"I don't want an app on my phone for every business I use."
x1000!!!
I'm not installing an app for Starbucks, McDonalds, Burger Kind, Taco Bell, and every other place I MAY visit a few times a year.
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Re: This seems to be (Score:2)
But ChatGPT is like PHP and JavaScript...it can do anything! Lol.
vendor locked them into an deal with shit software (Score:2)
vendor locked them into an deal with shit software just like how taylor does with there ice cream
Re:vendor locked them into an deal with shit softw (Score:5, Insightful)
Capitalisation and punctuation are good by the way, also it's "their" not "there".
It's about overall cost effectiveness (Score:5, Insightful)
The solution to the problem of AI not being good enough yet for the existing setup is to optimize the inputs and have a trigger for human supervisory override.
Make sure your order windows are acoustically separated enough that ambient voices don't interfere. Make sure the AI recognizes a keyword to trigger human intervention, and also does so automatically if more than n corrections occur in an order. And maybe add a stanchion with a physical button on it just in case.
Beyond that, you can also analyze your sales (and McDs already does this) so your most popular orders can be ordered by number off a display.
Though it's a shame that even teen student-waged labor is too expensive to be safe from replacement by automation. McDonald's has been a fairly good first job for kids for generations.
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Though it's a shame that even teen student-waged labor is too expensive to be safe from replacement by automation. McDonald's has been a fairly good first job for kids for generations.
It's too expensive in some states because they raised the minimum wage significantly. Florida passed a phased-in $15 minimum wage law in 2020 [wikipedia.org]. (Which is actually kind of ironic considering bills require 60% to pass and given the conservative lean of the electorate.)
Certainly, I'm all for jobs that should pay a living wage doing so, but taking orders at McDonald's is a starter job and should just be something for kids to earn a bit of spending money. Hell, for $15/hr, I'll sit outside McDonald's and take
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... taking orders at McDonald's is a starter job and should just be something for kids to earn a bit of spending money.
So when the kids are in school McDonald's drive-through is closed, is that what you meant to say?
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So when the kids are in school McDonald's drive-through is closed, is that what you meant to say?
Unless there's a labor shortage, that doesn't happen. You just have higher-paid workers covering the drive through shifts when kids are in school/college classes. The idea is that the overall cost of labor for your business is reduced when you're able to have some of your labor needs covered by low-wage workers.
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I don't doubt that this is how you see it working, but I can envision the definition for "low-wage worker" being altered to make it possible for employers to place anyone into that category.
Yes, I am cynical. That's what happens when you see what I've seen.
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It's too expensive in some states because they raised the minimum wage significantly.
A bigger problem is that the minimum wage people are willing to work for is significantly higher than the legal minimum.
In many cases, the wages demanded are higher than the point of profitability. So FF businesses have little choice but to move to kiosks, voice-order-takers, and other labor-saving devices.
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I'm a fan of market solutions though.
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If a business can't afford the labour it needs then it should go broke.
Not "should". It WILL go broke.
But if they can get the voice-rec working, they don't need as much labor.
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If your business model depends on paying your workers slave wages, you absolutely should go broke.
Re:It's about overall cost effectiveness (Score:5, Insightful)
It's too expensive in some states because they raised the minimum wage significantly. Florida passed a phased-in $15 minimum wage law in 2020 .
When I worked at McDonald's, the minimum wage was $3.25. Multiplying that by the CPI difference, it comes out to $13.50 today. That's not hugely different from $15, and back then it took quite a bit more high-school laborers to crank out a burger and serve it than it does now.
Judging from what I see at fast food outlets, the job was also easier back then since there wasn't nearly as much multitasking. People were mostly assigned to just one station, and there was a good deal of idle time based on the randomly varying demand.
The bottom line is that business owners keep the fruits of improved productivity to themselves, and few if any of the benefits are allowed to trickle down to employees.
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The bottom line is that business owners keep the fruits of improved productivity to themselves,
To actually answer that question correctly, you also have to factor in the price paid by the customers. (Also rent and electricity, etc, but I don't know how much those matter).
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Wages aren't the only problem. People these days just don't bother showing up for work whenever they just don't feel like it. They go on strike to tell the CEO that she has to save the planet better. They sit around and vape dope instead of doing their jobs...
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Though it's a shame that even teen student-waged labor is too expensive to be safe from replacement by automation.
That's the really stupid part. They aren't saving any money. They *THINK* they are saving money because .... AUTOMATION!! .... ARTIFICIAL INTELLIGENCE!!!
But its all bullshit, sold to clueless corporate executives. In reality, they are spending huge amounts of money just so they can replace a few minimum wage teenagers.
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They'll save money. They only need to develop the system once, and then it can replace a couple of people 24/7 for eternity.
Two minimum wage positions staffed 24/7 costs over $260k/year, and that's before you consider benefits, vacation or covering sick days.
As long as the per-site implementation costs are less than $260k, the system pays for itself in a little over year... and it'll be a lot less than that - it's a black box that plugs into a wall outlet, the drive-through order audio, and the ordering sy
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They'll save money.
That remains to be seen.
They only need to develop the system once,
*holds back laughter*
and then it can replace a couple of people 24/7 for eternity.
LOL!
Two minimum wage positions staffed 24/7 costs over $260k/year, and that's before you consider benefits, vacation or covering sick days.
What minimum wage job offers paid sick days, paid vacation, or benefits? You've been watching too much Fox News.
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You can snark and post, but you obviously can't think.
For instance... do you think people don't get sick enough they can't show up for work even if they're not paid? Do you think there's a magical 'free work' fairy that does their jobs for the employer while they're unable to report to work?
And 'lol' is just such a nuanced, well thought out rebuttal to the idea that a computer can run 24/7. I think you'd find a lot of people on Slashdot have computers that have been running in excess of a decade. I certa
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Do you think there's a magical 'free work' fairy that does their jobs for the employer while they're unable to report to work?
You're pretty stupid, so I'll explain things to you using small words.
Paid sick leave is not a benefit offered to minimum wage workers. When a minimum wage employee gets sick and can't report to work, they don't get paid. It costs the employer nothing but a few minutes to call in a replacement worker to fill their shift. The employer might even save money if the replacement arrives after the normal start of the sick employee's shift.
And 'lol' is just such a nuanced, well thought out rebuttal to the idea that a computer can run 24/7.
That wasn't your claim. Did you even read your own post? Ugh... You wr
McDonalds has gone downhill as a job, period.... (Score:4, Interesting)
I, too, was a believer in McDonalds as a good first job or early job for teens. Heck, one of my former co-workers in I.T. who was one of the brightest guys I ever worked with bragged that he had a long career in McDonalds, making it to manager, before entering I.T. He often said it was the one fast food place he was comfortable eating at. They did so many things "by the book", you knew food and drinks were handled in a safe, sanitary way. Every little thing was documented, including when and how often to clean the nozzles on soda dispensers. They had different size bags to put "to go" orders in based on what was ordered, too. None of this stuff you usually see where they hand you bigger orders in a bunch of plastic bags you struggle to carry out in one trip. Very efficient machine of a restaurant chain.
But my daughter had TERRIBLE experiences trying to apply to work there, on 3 separate occasions now. At the store close to our house, they kept saying they were hiring - but she had to make 7 different attempts to go in to speak to a manager about it. She got an interview and he told her she was hired, but then nobody called her back for about 10 days. She kept trying to call back in to find out when her training would begin, and people kept answering, saying they "had no idea" and to try back when so-and-so was working, etc. She gave up, assuming she wasn't getting the job after all when they FINALLY called to tell her to come in for training the next day. She did a few days of training and then they stuck her working, collecting payment, at the drive-thru window. She clearly told them she wanted to work as a cook instead. But she did what they asked... Then, the main manager talked to her, wanting to know why she wasn't on the grill since that's what they hired her for! After that, they neglected to put her on the next week's schedule at all. Again, she thought maybe they were trying to get rid of her. She kept going in to ask and nobody knew anything. Finally went in one last time, when new schedules were supposed to be ready -- and the manager says, "Yeah... you're late. You should have been here 2 hours ago!" She was handed her uniform and told to get started. (Turns out, the guy tried to call her a few times earlier that day to say she was now on the new schedule, but he was calling the wrong phone number. She'd given him the correct one on her application but he never bothered to look at that. He was just going by whatever he'd mis-typed into his smartphone.)
She told them she'd come in the next morning but not right then with zero notice and not even having time to change into her uniform. He said he was going to write her up for failing to show up. She quit the next day. Of course, they all chided her for being so immature and unwilling to work!
Clickbait (Score:5, Insightful)
This is not AI.
This is basic voice recognition and they are screwing it up.
Stop labeling everything "with a computer" as AI.
Re: Clickbait (Score:1)
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Yep. Came here to say this. AI is the new hotness, so IT marketers just load everything up to that bandwagon to sell more stories. Frustrating.
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Voice recognition has long been one of the classic "AI" tasks. You know, replacing something that previously required human intelligence with an artifice.
Re: Clickbait (Score:2)
No intelligence. Just a lookup table.
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Who said it was intelligence? I said it's artificial intelligence, i.e. replacing intelligence with artifice. A lookup table (but don't be daft it's not just a lookup table) does that does it not?
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Voice recognition is AI. The old adage is that AI stops being AI once it works, and is then just "computers." AI groups spent decades figuring out how to do voice recognition. As evidenced by TFA, the job ain't quite done yet.
Only appy apps can app (Score:5, Insightful)
This is really just the latest salvo in McDonald's punishing customers for not ordering via their mobile app. They almost always have a 20%-30% off (may be market dependent, though) daily coupon in the app, so if you order at the restaurant you're essentially being surcharged for not using the app.
I'd find the entire concept of being forced to use an app or having to pay 20%-30% more to be kind of dystopian, but this is McDonald's we're talking about. The health issues of eating their food should be a bigger concern than the privacy issues of installing their app.
Grocery stores do this shit too. Kroger costs way (Score:2)
more without a membership card. All these places are telling you by not telling you how valuable your data is to them - but instead of offering you a cut or a choice, they artificially price gouge you.
By the time this is illegal, they've have found something more lucrative and at least as bad.
Re: Only appy apps can app (Score:2)
Sounds like a royal screw up on the server end and the other customers were going through the same issue.
I wonder which low level mook gets fired when the service goes haywire to this degree? Hopefully the one who was sleeping on the job ignoring the errors the system was spewing out.
I can see this being a very difficult problem (Score:2)
Every accent, every mumble, every half-drunk rambling...
"How many Cokes do you want, sir?"
"Oh hey, I guess... I wanna... Coke. Yeah, Coke. Jus' wanna Coke, man."
Did he order one or three?
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"How many Cokes do you want, sir?"
All of them.
Re: I can see this being a very difficult problem (Score:2)
Or someone high as a kite tries to have a conversation with it, and the befuddled limited responses from the machine further re-enforces the lunatic mindset of the druggie, creating a feedback loop. And then the druggie might freak out and go ballistic on the kiosk.
The police calls will be very intetesting.
Compare the error rate to humans (Score:3)
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what is the error rate of the AI vs humans? That is data that is worth knowing when evaluating the AI.
The person taking the order? Very accurate. The person actually fulfilling the order? Hit or miss.
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My anecdotal experience since mobile app ordering has become a thing, is that order accuracy has significantly improved. There's probably some bias though, because I have a heavy Boston accent, yet live in the south, so some people have no fucking clue what I'm saying and just take their best guess.
Re: Compare the error rate to humans (Score:4, Funny)
compare to 1970s drive-through (Score:1)
Did you SHHHHayZZZZZZZZZZZT Shhh HsscokeshhhhhhhhiesHSSSSSSSSSSSbe all?
Re: Compare the error rate to humans (Score:2)
If it's no worse than a human, it's OK with the corporation.
"Good enough. Ship it."
So, in other words, (Score:2)
AI is just as smart as the average McD worker now.
Problem solved :-) (Score:2, Informative)
Replace the AI with Trump as he knows the menu better than the employees, which seems an odd boast at a toxic train derailment...
Video of Trump Telling McDonald's Crew He 'Knows Menu Better' Seen 1M Times [newsweek.com]
Trump told employees that he knew what was on the restaurant's menu "better" than they did on Wednesday while visiting a McDonald's in [East Palestine, Ohio], near the site of a toxic train derailment earlier this month.
Video on Twitter [twitter.com]
So what's new (Score:3)
Try to get a problem fixed with your Facebook account. Or your Youtube account. Or your account with half of just about anything these days. Nobody's reading or solving the tickets anymore. All you get is irrelevant and asinine "help" from machines nowadays.
The only difference here is that those people have a problem with shit food they paid for instead of shit internet services they didn't pay for.
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That's a really key point: Businesses that rely entirely on advertising or some other form of indirect monetization don't actually care if their product is trash.
You really got the term wrong (Score:1)
It's not artificial intelligence. It's real stupidity. There's nothing intelligent nor artificial about it.
Go get your $2 burger and stop moving your mouth talking about AI. This isn't A, and it's not I.
Bandwagon much? Confused by ChatGPT? This is McDonalds fail for the day, and they fail a lot.
McD's has the best AI opportunity (Score:2)
They could train a vocal AI by having it listen to 100's of drive through locations and syncing that audio with what gets entered into the POS,
They could cherry coat it a little with a 'ignore that sale' for whenever it winds up being totally bollixed up at the end..
They could catch every accent, every nuance, and just train the machine to listen to what the microphone heard, and match it to what got rung up...
Let's see (Score:2)
They use the cheapest possible speakers, and the cheapest possible mic setup .. do we expect they wouldn't use the cheapest possible "AI" voice recognition?
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Id like a double cheese burger, onion rings, and a (Score:1)
di, did you get my order?
Not new for McDonalds... (Score:2)
About 10-15 years ago, one local McDonalds would actually have all orders sent overseas to an Indian call center (none of the people physically at the McDonalds had a thick Indian accent, while many different voices on the order system all did.) Apparently, it pissed off a lot of people, and I remember people frequently shouting into the loudspeaker when the order taker repeatedly wasn't able to get something right. Eventually, that was done away with and the order taker was back in the physical McDonald'
To whom do you complain? (Score:2)
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If you order one sweet tea, and get nine sweet teas, the summary suggests that there is nobody to complain to. Don't the orders still get fulfilled by humans?
The humans don't question anything. They are simply following orders.
So... (Score:2)
It's just like human workers eh?
Real people have enough problems. (Score:2)
Seriously, trying to get anything other than a standard order from most fast food places is an exercise in masochism.
Burger King can't do "Double Whopper, No Cheese, Pickle and Mustard Only".
I inevitably get a standard burger, with cheese, something with ketchup, or I get the order DROWNED in mustard.
At McDingles, trying to get a COMPLETELY PLAIN burger, no cheese, no condiments, burger and bun only?
Always need to send it back and get it remade. ALWAYS.
This is what happens when the only people you can hire
Probably been said already ... (Score:1)
but how is this any different to the normal ordering process?
I do not see a day without at least a dozen complaints about Maccas or any other drive through that stuffs up orders from minor to major errors.
It's the filling of orders that need the AI (Score:2)
The app, while barely functional, works to get an order in. It's the filling of the order that needs to be completely automated still from cooking to delivery at the window. Two McDs I frequent have about a 50/50 shot at getting my order right. No mustard on the burger, regular tea instead of sweet, large fries actually filled correctly for a large size. It's coming, just not soon enough.
AI vs teenagers (Score:3)
The whole concept regarding fear/concern that AI may screw up an order is laughable when actual human teenagers do that 90% of the time I get food at every restaurant I go to.
At least AI may improve over time. Teenagers keep staying the same age.
Hash browns, sweet tea and a coke (Score:2)
Maybe the AI bot intervened to save this guy's life
Self-Indulgent Young Woman (Score:2)
I only looked at this one and thought, "What a self-indulgent young woman!" Don't you expect a young person to understand technology? And the huge number of accents in the USA? And how electronics work? Particularly since he has a smart phone with a camera and is live-streaming to tik-tok? This is a picture of what is work with young people.
On the plus-side, she is likely to outgrown t