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Android Cellphones Displays Software Hardware Technology

Some Galaxy S9/S9+ Units Have Large Dead Zones On the Touchscreen ( 31

hyperclocker shares a report from Android Police: The touchscreen on your phone is the primary way you interact with it, so it absolutely needs to work. That makes problems like so-called "dead zones" or ignored/unregistered inputs among the most annoying out there. Based on reports, many are running into those types of touchscreen input problems with Samsung's Galaxy S9+. It's tough to tell precisely how common the problem might be. Few users are as apt to report issues as Pixel-purchasers, so we can't quite compare things against our coverage for Google's hardware. But from what we have seen in places like Reddit, it's reasonably widespread. The problem manifests as you'd expect: a chunk of the touchscreen's digitizer just doesn't seem to work. Interestingly, not all users are reporting issues with the same physical areas of the display. For some, it's the top of the screen that isn't accepting input -- resulting in an inability to pull down the notification tray -- but for others, it's the bottom of the screen that's wonking out in the traditional keyboard input area. A few people have been able to diminish the effect by cranking up the touchscreen sensitivity, and there's at least one report of a factory reset fixing things. But for many, the problem persists between wipes. Worse, some people with the problem have experienced further issues seeking help via Samsung's support process if a trade-in was involved. Samsung has released a statement concerning these reports: "At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG."
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Some Galaxy S9/S9+ Units Have Large Dead Zones On the Touchscreen

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  • by Moof123 ( 1292134 ) on Friday March 23, 2018 @05:36PM (#56315781)

    If this was an Apple product there would be a full conspiracy theory freak-out already...

    • by Anonymous Coward

      Like the one about the Note 7? Oh wait, that wasn't Apple. Hmmm. What's the deal with the Apple people and their persecution complex?

    • If this were an Apple product, Cook would be telling you that you're touching it wrong.
    • If this was an Apple product there would be a full conspiracy theory freak-out already...

      And 10 Class Action Lawsuits!

  • Dead zone? That is/i the screen... and you're holding it wrong.
  • by Anonymous Coward

    A friend has a Samsung Galaxy On5 and the touchscreen is absolute crap. You can't even drag icons around without it thinking you have removed your finger where it will randomly drop the icon somewhere.

    I never have any problem with the touchscreen on my LG G5.

  • Seriously, why is there not yet a extended warranty program or class action suit regarding the Surface's dead zone and phantom touches? []
  • If device detects a touch on the edge it will jump to edge then go back to middle of the screen where your finger is. So question is: are you holding it right?
  • by Anonymous Coward

    Every month:

    $LARGE_CORP has released $NEW_FLAGSHIP_PRODUCT, but some consumers are reporting $ISSUE_WITH_FUNDAMENTAL_FEATURE. How could this ever happen, with such a fundamentally important launch for $LARGE_CORP? Will there be riots in the street?

    A company representative responded, "We're sorry to hear reports of consumers encountering a problem with $NEW_FLAGSHIP_PRODUCT. We encourage any customer experiencing this issue to contact our support team."

    Happened with the iPhone (pick any model). Happened w

    • by Shados ( 741919 )

      Yeah. While there's been a fair amount of reports about this, the news were already going crazy when there was only like 2~ known reports, and only minutes after those reports popped up.

      Its like, calm down people. At the end of the day, these devices sell dozens of millions of units. There's going to be issues.

      Now, if its something like the Pixel 2 XL screen, the Nexus 6P battery, and the exploding Galaxy Notes...its warranted, but it doesn't happen to all devices @.@ (of course, all 3 mentioned above are p

  • There are YouTube videos up suggesting complicated test procedures.

    All you need to do is open the Notifications/Settings bar at the top,
    wiggle it, and then slowly drag your finger down the whole screen while
    moving back and forth from edge to edge. The bar should react to all
    of these inputs. If this doesn't cause motion in some place, that would
    be a dead spot.

    Mine's fine.

  • I thought this was bound to be the most explosive device ever, and that Samsung was a company on fire, hell-bent on rekindling the market and searing the competition. I really was burning with anticipation.
  • Zombie pixels are just the beginning. Next thing you know it'll be zombie memes, zombie emoticons and zombie filters. The End of Times will be announced by the arrival of the zombie cryptocurrencies, moaning and dragging their block chains.
  • Samsung smartphone with no dead zone explode.

Who goeth a-borrowing goeth a-sorrowing. -- Thomas Tusser