The OnePlus 5, dubbed "the best sub-$500 phone you can buy" when it launched, is having a few problems. Earlier this month, some owners of the new device complained about a weird jelly-like effect that appears when scrolling through apps. OnePlus went on to claim that the effect is normal and not the result of any manufacturing issues. Now, a handful of users are reporting that the OnePlus 5 will reboot itself once 911 is called, preventing them from reaching emergency services. The Verge reports: Reddit user Nick Morrelli noticed the glitch after he tried to call 911 to report a building fire in Seattle, and other users have reported that the OnePlus 5 is unable to dial 911 (or 999 in the UK, as another user reported) without rebooting. While most users haven't reported having the issue, any percentage of devices not being able to reach emergency services is a major issue for OnePlus. In a statement to The Verge, OnePlus says it's looking into the problem. "We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at firstname.lastname@example.org."