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Thousands of Note 7 Phones Still in Use On Verizon, All Non-911 Calls To Be Rerouted To Customer Service (cnet.com) 139

Thousands of Verizon customers continue to use the Galaxy Note 7 smartphone, the carrier said. This despite the widely publicized recalls spurred by battery fire concerns and a software upgrade designed to kill the phone by preventing it from recharging. From a report: "In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase," a Verizon spokeswoman said. "The recalled Note 7s pose a safety risk to our customers and those around them." So now Verizon is fighting fire with fire, so to speak. The carrier plans to reroute all non-911 outgoing calls to its customer service line, and it might bill the holdouts for the full retail cost of the phone.
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Thousands of Note 7 Phones Still in Use On Verizon, All Non-911 Calls To Be Rerouted To Customer Service

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  • Who uses their cell phones for phone calls anyway?

  • by Jawnn ( 445279 ) on Wednesday January 18, 2017 @11:45AM (#53689629)
    ...sucks to be you. I can feel the waves of hate already. It's as if millions of voices suddenly dialed out, and were silenced.
    • protip: thousands < millions
      yeah, I know that wrecks your quote. This is slashdot, where technically correct is the best kind of correct.
      • Depends on which part of the world you live.

      • by Jawnn ( 445279 )

        protip: thousands < millions yeah, I know that wrecks your quote. This is slashdot, where technically correct is the best kind of correct.

        What part of "as if" escaped your attention, young padawan? You see, the phrase "as if" implies an hypothetical scenario and should not be confused with a declarative statement like, "Millions of voices dialed out...". I know that wrecks your attempt at pendantry. Maybe you should stick with the blaster.

    • by Falos ( 2905315 )
      They must have a machine on the front line. As ghastly as the idea of an army of proles in the trenches may be for first contact, the real reason they'll (probably) be shielded is that automation is cheaper. They'll put a message up front meant to hopefully process generic scenarios fully or partially.

      The work is dead. The automation is the work. Long live the work.
  • by Scarred Intellect ( 1648867 ) on Wednesday January 18, 2017 @11:50AM (#53689661) Homepage Journal

    I have a coworker who's holding on to his Note 7. He's been staying on top of all of this. It appears that after a recall, a company cannot require nor continue requiring payment for a recalled device. Some may argue that he has a loan he still owes Verizon, but it appears also that Samsung bought out all those loans.

    There has been no word from Verizon that they will prorate service contracts since they are effectively disabling service...that's gotta be some kind of illegal.

    I haven't confirmed any of the above, as I don't care, but I do find it interesting.

    I think Verizon and the other carriers have done all they should do for the recall; my coworker even got the fire-proof box shipped to his house for the return. He likes the phone, he knows about the (extremely minor) risk, and wants to keep the phone. All Verizon is doing with this is pissing off those few thousand customers.

    • by Anonymous Coward on Wednesday January 18, 2017 @11:59AM (#53689717)

      And when your coworker's house burns down, and his insurance company refuses to pay because he knowingly kept using a device that was a fire risk, maybe he'll grow up and decide that "I know better than the engineers at the manufacturer" is a stupid fucking game to play.

    • So many issues to take a stand on, and he picks this? Man, pick your battles. His time, his money - just don't look for sympathy or understanding as this wound is self-inflicted.

    • by tlhIngan ( 30335 )

      I have a coworker who's holding on to his Note 7. He's been staying on top of all of this. It appears that after a recall, a company cannot require nor continue requiring payment for a recalled device. Some may argue that he has a loan he still owes Verizon, but it appears also that Samsung bought out all those loans.

      There has been no word from Verizon that they will prorate service contracts since they are effectively disabling service...that's gotta be some kind of illegal.

      I haven't confirmed any of the a

    • by houghi ( 78078 )

      I am sitting next to him at the bar. His phone explodes, I have burns now. Does he have enough to cover all that? He is aware that now he is liable for everything, right?
      He forgot it at a friends house. The house burns down. They find the phone and it looks as if that might have been the cause. Paytime.
      He is alone in his car. It burst into flames. He pulls at the steering wheel and drives over a kid. Nice one.

      • by Anonymous Coward

        I am sitting next to him at the bar. His phone explodes, I have burns now. Does he have enough to cover all that? He is aware that now he is liable for everything, right?
        He forgot it at a friends house. The house burns down. They find the phone and it looks as if that might have been the cause. Paytime.
        He is alone in his car. It burst into flames. He pulls at the steering wheel and drives over a kid. Nice one.

        He's at the gas station filling his tank texting on his Note 7 and you're at the pump adjacent in your brand new Rolls-Royce Phantom... a large yet currently unknown NEO (Near Earth Object) impacts in the South China Sea killing millions instantly and throwing earth into another global extinction event. Meanwhile, he rushes over wearing his new wool sweater to inform you, trips, and in the process and discharges static that ignites the fumes nearby, causing a massive fire and destroying both your vehicles a

        • by Anonymous Coward on Wednesday January 18, 2017 @01:23PM (#53690317)
          A second impact!? Let's rename NEO to Angel. It is falling from heaven, after all. If Angels are falling to earth (Adam, Eve, Lilith, et al), I'm going to be less concerned with exploding phones and more concerned with giant mecha, Seele and the human instrumentality project.
      • by lgw ( 121541 )

        So, what you're saying is: you'd like him to give up liberty so that you can have the illusion of security?

    • by cyn1c77 ( 928549 ) on Wednesday January 18, 2017 @12:42PM (#53690019)

      I have a coworker who's holding on to his Note 7. He's been staying on top of all of this. It appears that after a recall, a company cannot require nor continue requiring payment for a recalled device. Some may argue that he has a loan he still owes Verizon, but it appears also that Samsung bought out all those loans.

      Verizon doesn't want the liability of your coworker suing them after his house burns down. Or to be sued by someone else after he burns someone elses house down, or a bus, or a plane.

      If they completely discontinue service to the phones, they have a justifiable legal basis for saying that they did all that they could to prevent the phone fmor being used. They have likely decided that alienating a small portion of their customer base is worth avoiding such liability.

      Also, your colleague sounds a bit daft.

      • Re: (Score:2, Informative)

        by Anonymous Coward

        " They have likely decided that alienating a small portion of their customer base is worth avoiding such liability."

        I have never seen evidence that Verizon cares about alienating all it customer base.

    • The Note 7 might be a collectors item someday like rare coins or rare postage stamps
  • OMG! I hope the government and corporations can save us all from the threat that is exploding cell phones!

    Seriously though, we are all going to die. But none of us from a cell phone exploding.

  • This will go over like a pay toilet in a Diarrhea ward! :-D
  • ...because they get no call at all. 911 operators instead are raising complains: due to Verizon decision they are now very busy!
  • With Samsung's forthcoming hot handsets. They will redefine what an explosive device is all about.
  • I learned back with my Galaxy S4 that no one owns any Samsung product. Samsung really retains control. The so-called customer just has a license to use it for a while.
    I wanted to put on a different version of Android, and Samsung's Knox software prevents modifying the bootloader, so I'm stuck with all the Verizon bloatware and limited functions from their stock software, such as no tethering.

    That's why I went with the more open ZTE as my current phone since it's made by the more open Communist Chinese.

    • Knox doesn't prevent you from modifying the bootloader... Verizon had Samsung protect the bootloader in ways that are totally independent of Knox.

      Knox will REFUSE TO RUN if the bootloader has ever been modified, but even THAT was a policy decision forced on Samsung by customers (like large banks) who refused to license Knox unless Samsung did their bidding. Knox was ACTUALLY designed with the assumption that the phone would have two bootloaders... an immutable stage-1 bootloader, and a modifiable stage-2 bo

  • This sounds like cruel and unusual punishment to me.
    • by SeaFox ( 739806 )

      This sounds like cruel and unusual punishment to me.

      I think those people have already proven their masochistic side by signing up for Verizon.

      • This sounds like cruel and unusual punishment to me.

        I think those people have already proven their masochistic side by signing up for Verizon.

        I'll play devil's advocate on this part and say that I have lived in places where there were dead spots that were only penetrated by Verizon. T-mobile, AT&T, and Sprint all failed where Verizon did not. You pay for that additional coverage, but it is available.

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