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Samsung Delays Shipments of Galaxy Note 7 For Quality Control Testing (theguardian.com) 54

Samsung unveiled its latest flagship smartphone, the Galaxy Note 7 earlier this month. But the company is now delaying its shipments as it conducts additional quality control testing delaying its shipments as it conducts additional quality control testing. The Guardian adds: There have been several unconfirmed local reports of users claiming that the battery of the Galaxy Note 7 battery exploded during charging. Samsung did not elaborate on what further testing was required and to where shipments of the high-priced phablet were being delayed. Quality-control problems delaying the release of the latest Samsung flagship phablet could be a major blow for the worldâ(TM)s largest smartphone manufacturer. Its recent sales saw it capture more market share and return to solid profits, but high sales of the Note 7 along with the Galaxy S7 line are required to maintain momentum in the second half of the year.
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Samsung Delays Shipments of Galaxy Note 7 For Quality Control Testing

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  • Quality control (Score:4, Insightful)

    by jratcliffe ( 208809 ) on Wednesday August 31, 2016 @01:03PM (#52803829)
    "But the company is now delaying its shipments as it conducts additional quality control testing delaying its shipments as it conducts additional quality control testing." A bit of additional quality control testing might not be a terrible idea for summaries, as well.
    • Admittedly it's poorly phrased, but what it means is part of Samsung's additional quality control tests include testing delays in shipping for additional quality control tests. This is good news for all of us who leave their phones in shipping containers on docks and were concerned they'd be unreliable in that usage scenario.

    • Re:Quality control (Score:5, Insightful)

      by coastwalker ( 307620 ) <acoastwalker@hotm a i l . c om> on Wednesday August 31, 2016 @01:29PM (#52803965) Homepage

      I can say unequivocally that I would rather buy this companies products than one that shipped regardless having discovered an issue with the product. You face a choice when something like this is discovered of shipping and expecting an expensive return rate or holding back the entire production batch for screening to remove the product with the issue. A good company like Samsung will go to the effort of pissing off the marketing department and the senior executives bonuses and fix the product, a bad company will ship regardless. Reputation is something that is probably managed by the "blogging" department that will take out any customers who complain and threaten the brand publicly. Caveat emptor.

      • exactly. I dont understand the people who NEED to have something yesterday. how many devices come out (lookin at you iphone) with a major glitch on release? Id gladly wait a little longer for additional testing

        now, if it is delayed for QC, it had better NOT have any issues, there are no excuses.
        • by rtb61 ( 674572 )

          On the funny side of things. I'll bet there is an engineering and accounting team, who is not long for employment at Samsung because all of those supposed profits from a fixed battery (early phone death, low resale driving new phones and big profits from 'er' repairing phones by replacing the fixed battery) are now being gobbled up because they can not just open the cardboard box and take out the crappy battery to replace with a new one, now they have to do way more than just open a box, in fact the whole p

    • by Obfuscant ( 592200 ) on Wednesday August 31, 2016 @02:04PM (#52804129)

      "local reports of users claiming that the battery of the Galaxy Note 7 battery exploded"

      Well, if they didn't design in a battery to power the battery maybe they wouldn't need additional quality control testing to conduct additional quality control testing?

      • The first one is almost excusable since it was actually wrong in the groaniad article.

        I say almost, since it took me about a second to spot it. You'd think that if EditorManishHD had spent a few minutes reading it he'd have spotted it.

  • So that you can replace it if the one that comes with the phone explodes on you.
    • by Anonymous Coward

      You might have bigger problems than replacing the battery at that point...

    • My suspicion is that this has nothing to do with the batteries and everything to do with faulty charging circuits.

  • by Yvan256 ( 722131 ) on Wednesday August 31, 2016 @01:27PM (#52803953) Homepage Journal

    the worldâ(TM)s largest smartphone manufacturer

    Is that similar to being the world's largest smartphone manufacturer?

  • Yes, yes. I'll remember this next time I need to release an announcement about a change to our products.

    "It may explode and harm you greatly, so we will be doing Quality Control on it. You feel all better now, right? Right. Good idi^M^M^Mcustomer. Good. *pet pet*."

    Um.. How about "Redesign, finding a way to equalize out a.) the extra expense of a new charge controller (probably read: main circuit board) in said redesign product, b.) public appearance of company image damage control, along with BS nega

  • The TSA will confiscate your battery.

    "Its OK you can buy a new one at your destination"

  • I can see the testing questions now:

    How satisfied were you with the intensity of the explosion?

    On a scale of 1 to 3, what degree would you say your burns are?

    How much would you have to dislike a person before you would consider getting them this product as a gift?

    Gotta make sure the customers are getting quality products after all!

  • Momentum is maintained anyway, so that's easy. Maybe they need to do something to maintain speed, but they don't have to worry about momentum.

  • Are the issues something related to bad cables?
    see: Benson Leung

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