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Iphone Bug Cellphones Handhelds IOS Apple Hardware

Apple Launches Free iPhone 6 Plus Camera Replacement Program 68

Mark Wilson writes: Complaints about the camera of the iPhone 6 Plus have been plentiful, and Apple has finally acknowledged that there is a problem. It's not something that affects all iPhone 6 Plus owners, but the company says that phones manufactured between September 2014 and January 2015 could include a failed camera component. Apple has set up a replacement program which enables those with problems with the rear camera to obtain a replacement. Before you get too excited, it is just replacement camera components that are on offer, not replacement iPhones. You'll need to check to see if your phone is eligible at the program website. (Also at TechCrunch.)
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Apple Launches Free iPhone 6 Plus Camera Replacement Program

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  • it is just replacement camera components that are on offer, not replacement iPhones.

    How do they admit that they have a serious problem with a device manufactured less than a year ago and then not do all that they can to back up customers who spent a small fortune on the devices? Not everyone lives in LA and can go walk in to an Apple store (even if the stores are able to fix the phone while you wait, which is not a certain thing). Being without a phone for six to eight weeks is not a viable option, an

    • Being without a phone for six to eight weeks is not a viable option,

      What makes you think it would take that long even if you mail it in? This guy replaces the camera in 3 minutes [youtube.com]

    • by SuperKendall ( 25149 ) on Saturday August 22, 2015 @12:05PM (#50370211)

      Where do you get 6-8 weeks from? If you go into an Apple store you'll not be without a phone more for than an hour.

      In the past, for different issues I've just have them give be a brand new phone. They may do so in some cases for this problem too (though it sounds like they'll actually try to fix it).

      You are confused by what OTHER companies do for support. There's a reason why Apple has really high consumer satisfaction numbers.

    • by PNutts ( 199112 )

      it is just replacement camera components that are on offer, not replacement iPhones.

      How do they admit that they have a serious problem with a device manufactured less than a year ago and then not do all that they can to back up customers who spent a small fortune on the devices? Not everyone lives in LA and can go walk in to an Apple store (even if the stores are able to fix the phone while you wait, which is not a certain thing). Being without a phone for six to eight weeks is not a viable option, and certainly not a viable option for am expensive device that may have a viable life of a year to 18 months before Apple tells the sheep it it time to line up and buy the next one.

      Everything you said has already been debunked so I'll simply add this: For an issue with a previous generation iPhone Apple offered to cross-ship a replacement phone to me. idk if they'll do it for this issue as I didn't ask but my expectations are that wasn't a special offer just for me.

  • I bet they're very happy with their decision to make Apple products impossible to disassemble and make all the parts practically impossible to replace. It reminds me of Sony and Samsung laptops. They're like "let's build it really obscure like no other laptops on the world! OH CRAP we have to service some of these under warranty!"
    • Re:Oops (Score:4, Informative)

      by BasilBrush ( 643681 ) on Saturday August 22, 2015 @01:19PM (#50370475)

      I bet they're very happy with their decision to make Apple products impossible to disassemble and make all the parts practically impossible to replace.

      The fact that they are replacing them rather proves your assumption wrong.

      Takes about 3 minutes.
      https://www.youtube.com/watch?... [youtube.com]

    • *most of these under warranty!?

    • by tlhIngan ( 30335 )

      I bet they're very happy with their decision to make Apple products impossible to disassemble and make all the parts practically impossible to replace.

      Given that iFixit gave the iPhone 6+ a 7/10 on repairability [ifixit.com], knocking them on the use of a pentalobe screw and lack of disassembly information, I'm pretty sure Apple is more than capable of dealing with that.

      The only way to get an 8/9/10 is to basically use standard screws and make available information on how to take it apart, something you'll never see an

  • by Anonymous Coward on Saturday August 22, 2015 @12:05PM (#50370207)

    Nearly every generation of iphone I can remember has had some 'quality issue'. Same with macs.
    I used to repair macs, so I know what they are like inside, at least for the generations up to the switch to amd64. Thermally, they were often badly engineered - there were exceptions like the G5 tower, but the exceptions were often idiosyncratic in other annoying ways (eg. the G5 tower could only take 2 disks in a huge tower, had something that wasn't quite a DVI port, and used oddball 15A power cable). We used to adapt standard PC components to fix the macs, so that they wouldn't be back in the shop again in a year or so. Sometimes I felt that engineering issues got ignored in favour of aesthetics.

    • Thermal design problems in Macs go all the way back to the beginning. There was an ideological opposition to 'fan noise' in the Mac from the very beginning. I remember the third-party fixes people used to use. There was a muffin fan in a thermo-formed plastic enclosure that slipped into the handhold of the Mac Plus. And it cost less than $300!

      Any time there's an ideology involved with Apple products, be it 'ultra thin' designs at present, no-fan, one-button-mouse, 'RISCvsCISC', or that glorious Altivec

    • I used to repair macs, so I know what they are like inside, at least for the generations up to the switch to amd64.

      So that would be pre-2006? You're not exactly talking recent history, then...

      Thermally, they were often badly engineered - there were exceptions like the G5 tower, but the exceptions were often idiosyncratic in other annoying ways (eg. the G5 tower could only take 2 disks in a huge tower, had something that wasn't quite a DVI port, and used oddball 15A power cable). We used to adapt standard PC components to fix the macs, so that they wouldn't be back in the shop again in a year or so. Sometimes I felt that engineering issues got ignored in favour of aesthetics.

      Seems to me you're conflating several issues. Apples hve long been optimized for acoustics over temperature. That is, they figured most people wanted quieter systems more than cooler systems. I think they're probably right. The second issue is that Apple used to use a lot more proprietary tech than they do now. You're talking about computers that are over 10 years old, however.

  • by XxtraLarGe ( 551297 ) on Saturday August 22, 2015 @12:31PM (#50370311) Journal
    The bad news is the nearest local service provider (an Apple Store) is about 45 miles away. Maybe the fact that I'm eligible is also bad news, since I have had some blurry photos. There's a beautiful buck that's been wandering around in the farm field behind our house, and I've tried to get some photos of him, but they turn out blurry enough that you can't make out his antlers. :-/
    • by PNutts ( 199112 )

      Call AppleCare and see if they'll cross-ship a replacement to you.

      • by PNutts ( 199112 )

        Update: Someone posted in MacRumors that they are being shipped a replacement phone and have 10 days to return their old one.

  • Wait, according to the heading I get a Free Iphone 6 PLUS I get a Camera Replacement Program? Sign me up!
  • by 93 Escort Wagon ( 326346 ) on Saturday August 22, 2015 @06:39PM (#50371653)

    So there's no rush on this.

    It sounds like some component is failing on the affected cameras. My phone appears to be eligible, but at present I'm not experiencing the problem. It's certainly something I'll be tracking, though.

  • I took my iPhone 6+ to the Apple store in Coronado Mall in Albuquerque. I printed out the page where it specified that my iPhone fell into the correct serial number range and took it with me. I showed it to the person who greeted me, and then to the person doing triage for the Genius (sic) Bar. They told me to come back in two and a half hours so someone could look at it. When the pager message came the wife and I came back to the store where we were told that the phone appeared to be working ok and to

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