Apple Replaces Some 15" PowerBook Displays 53
boredMDer writes "Apple up until now has been replacing G4 15" PowerBook displays on a case-by-case basis, but has now implemented a worldwide repair program to machines that exhibit these white spots. Affected machines are 867 MHz or 1 GHz TiBooks, and the 1 or 1.25 GHz 15" AlBooks. Serial numbers are QT331xxxxxx to QT339xxxxxx and V7334xxxxxx to V7345xxxxxx."
White spots on powerbook screens? (Score:5, Funny)
Re:White spots on powerbook screens? (Score:3, Funny)
Re:White spots on powerbook screens? (Score:1)
Cutie Pie (Score:2)
Wow. It took them this long. (Score:5, Interesting)
I have a 15" AlBook that suffered from this problem. Trust me, they lost money on mine. I went through 3 different PowerBooks, hoping to get one that didn't have the spots, no luck there.
Then the first time I tried to get the spots repaired, they did not have any screens in stock (even though they told me they were in stock), and I needed the machine for school (it is my only computer that has a physical console). A week later, two missed deadlines, and many angry phone calls (they had botched sending the unit back to me too).
I then sent it in over xmas break, and got it repaired (again there was a small hitch since it got scheduled to be sent to me on a Friday, and I was at work, and there was NO way I was about to leave my $2.6k PB sitting at a shipping deopt).
No further problems with the machine. I see a few faint weak pixels, but I never notice them while using the machine.
Begining to Wonder About Apple's QA (Score:5, Interesting)
Or do they basically set up this kind of thing where if they see enough returns for the same problem, they just fix it for free and assume they gaffed? Or are they just trying to avoid another iBook Logic board-like PR disaster? If it's the former, then the decision to get an Apple is a no brainer. If it's the latter, then maybe I should really think about dropping 1800 on a Powerbook.
Re:Begining to Wonder About Apple's QA (Score:3, Insightful)
It's just been an excellent machine, overall. It definitely is a turn-off to discover hardware issues like this white spot thing, but as long as Apple takes care of the problem, there's really nothing for you be worried
Re:Begining to Wonder About Apple's QA (Score:2)
Re:Begining to Wonder About Apple's QA (Score:2)
Re:Begining to Wonder About Apple's QA (Score:5, Informative)
Generaly speaking Apple accumulates and collects data on which machines are being reported to have problems and then has to narrow down what the problem is. Once they have the problem narrowed down to sofware vs hardware, then they need to determine which models or batches of computers are affected.
Once that is complete, Apple usualy issues a repair program for any of the computers in the range of systems with a problem, and offers reimbursements to anyone who has previously paid for a repair of the problem from Apple or an AARC.
Re:Begining to Wonder About Apple's QA (Score:4, Insightful)
It doesn't get any better.
some notes (Score:3, Insightful)
Apple puts the latest and greatest out as soon as they can make enough of them. This is obviously problematic since the product hasn't gone through as much Q&A as something that you test for a couple months before sending off to
Re:Begining to Wonder About Apple's QA (Score:3, Insightful)
Your tone seems weirdly antagonistic.
Re:Begining to Wonder About Apple's QA (Score:1)
Personally, it's the best laptop I've ever owned; work or personal.
Every company has defects. I had a dell Inspiron that was recalled. I've had friends who's other-brand laptops were recalled. SUch is a fact of life.
My 15" AlBook is great. If it wasn't for "City of Heroes," I'd use it 24/7.
Re:Begining to Wonder About Apple's QA (Score:2)
The longer answer, vis-a-vis Apple, is that it has been less than forthcoming initially about its hardware problems over the past 2-3 years. But ultimately it has bowed to consumer pressure, and, in most if not all cases, done right by its customers. You ask about how Apple resolves such problems. It is worth pointing ou
Re:Begining to Wonder About Apple's QA (Score:2)
Without a doubt this is true. Apple has still remained silent on the iPod 4G Audio Defect [ipodlounge.com]. I even described it to AppleCare and they paid for me to send it in, and then they shipped it back with a note indicating that it was working 'within standard specifications. '
IMO there is something wrong when you can hear the hard drive spinning up and down in your headphon
Re:Begining to Wonder About Apple's QA (Score:2)
Probably the number of displays failing is along the lines of what you might see in a product from another company.
Apparently in this instance, it was not foreseen that the 15" ran hotter in certain spots than the 17" and these hot spots would cause some time lapse damage to the screen. Ya know, sometimes, shit happens. Still, I'd avoid a rev 1 of any ne
Re:Begining to Wonder About Apple's QA (Score:2)
Re:Begining to Wonder About Apple's QA (Score:1)
No, there weren't major recalls on all of the iBooks. There is a recuring problem in many 12" screen G3 iBooks made from mid-2002 through mid-2003 (600mhz-900mhz.) That is quite a few machines, but it is by no means the entire line-- there were few reports of the logic board problems (not enough to signify a design flaw) in earlier (500mhz) or later (G4) 12" books, and the entire 14" line have been pret
Re:Begining to Wonder About Apple's QA (Score:2)
This is really all that needs to be said (Score:2)
That's the most recent one that doesn't require a subscription, but Apple is consistently and continually number one in lack of need for repairs, number one in product quality, and number one in support. This has been true for years, and was still true in Consumer Reports' most recent report a couple of months ago.
Re:Begining to Wonder About Apple's QA (Score:1)
Mine (Score:3, Funny)
Re:Mine (Score:2)
Same here. "Hax0r the Planet!!" doesn't work! :(
Fire Wire!
Re:Seems unwarranted (Score:1)
It's not on the main page, so quit yer bitchin. Oh, and you're telling me that $1099 (12" iBook) is more than you'd want to pay for a Mac laptop, which you appear to lust after?
Re:Seems unwarranted (Score:3, Informative)
Re:Seems unwarranted (Score:2)
I win! (Score:1, Funny)
Oh, wait...
What about me? (Score:1)
the 500 is unuseable without an external display now and the 800 is almost there as well. Albeit not caused by white spots, both screens started flaking out with a flickering on and off. I believe this is the reason apple changed the hinge design on the aluminum powerbooks. If you think I am the only one seeing this hinge failure look at this article and its followups:
http://www.powerbookcentral.com/featu r es/pbquality
http://www.powerbookcentral.com/fea
Re:What about me? (Score:1)
sorry
Re:What about me? (Score:2)
??? What?
You just posted a correction to your own post which needed no correction.... or am I just crazy?
Re:What about me? (Score:1)
Re:What about me? (Score:2)
Serial number (Score:2)
I don't know when this was added to OS X, so if you're running an older version it might not work.
Re:Serial number (Score:2)
Re:Serial number (Score:4, Informative)
My powerbook had it's motherboard replaced at one point (the video display was dead, both on the inbuilt display plus the video outs) - and when it came back, whatever stores the serial number wasn't updated with the powerbook's serial number - it just displays as blank (from memory) in the System Profiler.
The serial number is normally somewhere printed on the powerbook (on a label/sticker) - on mine, it's inside the battery compartment - not exactly convenient, but it is there.
Re:Serial number (Score:1)
That's not so inconvenient, because you can close the lid (so that the Powerbook goes to sleep), turn the machine around, open the battery compartment (you will need a coin for this), take the battery off, write down the serial number (you will need pen and paper because your computer is sleeping), put the battery back on and roll on.
This works both with the power cord attached and without it. It's very handy when you
Eaier in 10.3 (Score:2, Redundant)
Apple menu -> About This Mac
Click on the OS version twice
(There is still no step 3)
Cheers, Ed
Dell SmartStep 250N (Score:1)
Warranty (Score:3, Informative)
My guess is that Apple has finally gone out and publicly offered this extension program since the initial onslaught of "white spots" complaints has finally ended (I only just got mine back a week ago), since they can finally keep up with production. It took them a week and a half to get the part.
12" PB Display (Score:1)
Re:12" PB Display (Score:1)
Much like a car, different people have different problems with something that "should" be universally correct. ah well.