Customers are turning to Sprint again. From a report on CNET: In fact, they're starting to look to the nation's fourth-largest wireless carrier over stalwarts like AT&T and Verizon Wireless. The company said it added 405,000 net new post-paid subscribers -- people who pay at the end of the month and tend to be more loyal. Of that total, 368,000 were phone customers, Sprint's highest rate of growth in four years. The numbers suggest Sprint is starting to pull itself out of a death spiral, reversing years of losses, customers faced with poor service and a network that lagged behind the competition. Sprint's customer growth came at a time when all the carriers were aggressive with holiday promotions. It's a trend that will likely continue, resulting in more potential deals for consumers. "Sprint is turning the corner," CEO Marcelo Claure said in the company's fiscal third-quarter report on Tuesday.

"Major internet providers are ending a four-year-old system in which consumers received 'copyright alerts' when they viewed peer-to-peer pirated content," reports Variety. An anonymous reader quotes Engadget's update on the Copyright Alert System. It was supposed to spook pirates by having their internet providers send violation notices, with the threat of penalties like throttling. However, it hasn't exactly panned out. ISPs and media groups have dropped the alert system with an admission that it isn't up to the job. While the program was supposedly successful in "educating" the public on legal music and video options, the MPAA states that it just couldn't handle the "hard-core repeat infringer problem" -- there wasn't much to deter bootleggers. The organizations, which include the RIAA, haven't devised an alternative.
"Surprise: it's hard to stop copyright violators just by asking them," reads their article's tagline, which attributes the failure of the system to naive optimism. "It assumed that most pirates didn't even realize they were violating copyright, and just needed to be shown the error of their ways."

Starting Friday, AT&T customers who travel abroad can sign up for a new International Day Pass plan. Instead of paying by the minute, message or megabyte, the plan lets you pay a $10-a-day flat free so you can talk and text "all you want" and also access your data plan as though you're in the states. From a report: AT&T said the new plan is available for customers traveling to more than 100 countries listed here. To use the new plan, customers just need to add it once and it will automatically kick in each time they travel to a supported country, until it's removed.

For the second time in 9 months, ATT is raising its activation and upgrade fee. In April 2016, the fee for non-contract customers was raised from $15 to $20. Today, it has been raised another $5, from $20 to $25, according to PhoneScoop. Ars Technica reports: As the mobile carrier switched from contracts to device payment plans, ATT initially did not charge an activation and upgrade fee for customers who brought their own phone or bought one from ATT on an installment plan. But in July 2015, ATT started charging a $15 activation fee to customers who don't sign two-year contracts. (ATT also raised the activation/upgrade fee for contract customers from $40 to $45 in July 2015.) The $25 fee is charged for new activations or upgrades when customers purchase devices on installment agreements, ATT says. Customers who bring their own phone to the network are charged the $25 fee when they activate a new line of service, but not when they upgrade phones on an existing line. "We are making a minor adjustment to our activation and upgrade fees. The change is effective today," ATT told Ars. ATT also still charges the $45 activation and upgrade fee on two-year contracts, but those contracts are "available only on select devices."

AT&T's new live TV streaming service DirecTV Now has been off to a shaky start in terms of performance, but that hasn't stemmed the flow of sign-ups, AT&T reports. The company said the service added more than 200,000 subscribers in its first month of operations. From a report on TechCrunch: These details were included in an SEC filing for the quarter ending on December 31, 2016. DirecTV Now launched on November 30, 2016. The filing also notes the additions only include paying customers. To be clear, there's no free tier for DirecTV Now, but the company has been offering free trials so customers can kick the tires before committing to a subscription plan. Of course, it's not entirely surprising that DirecTV Now was able to gain so many customers in such a short period of time. On paper, at least, the service sounds compelling.

ATT yesterday announced that its 2G wireless network was officially shut down on January 1, 2017. Since the network is no longer active, it means that, as the Verge points out, the original first-generation iPhone (also known as the iPhone 2G) will no longer receive cellular service from ATT's network. If you still happen to use an iPhone 2G, it may be time to upgrade or list it on eBay. Mac Rumors reports: Few people appear to have been using the original iPhone as there were no complaints from iPhone owners two weeks ago when the network was shuttered, but going forward, customers who keep the device as part of a collection will only be able to use it on WiFi. Originally released in June of 2007 and discontinued in 2008, the first iPhone was made obsolete by Apple back in 2013, and it has not received software updates since the 2009 release of iPhone OS 3, later renamed iOS 3. According to ATT, shutting down its 2G network frees up valuable spectrum for future network technologies, including 5G. ATT says the spectrum will be repurposed for LTE.

"Two well-placed sources" told The New York Post that Verizon is considering purchasing a big cable company to help it grow demand for its wireless data products. The source said the most likely targets would be "Charter or Comcast." New York Post reports: Verizon Chief Executive Lowell McAdam may be getting ready to answer rival ATT's moves to buy DirecTV and Time Warner. To be sure, Verizon is not in talks with any cable company and may not ever make such a move. Still, McAdam has been under pressure recently with Verizon's deal to acquire Yahoo still a question mark months after two major hacks of the internet portal were revealed. The wireless giants operate on 4G wireless networks but are preparing to become a real alternative to the cable company with phone, TV and data services. To do that more effectively, the phone companies are pouring money into 5G connections that can work with cable systems to provide more stable coverage for consumers. McAdam has already given Wall Street analysts and investors big hints that he's looking at a combination with, say, a Charter Communications. In a mid-December meeting with Wall Street analysts, McAdam said a get-together between the two "makes industrial sense." Three weeks later, at CES, his comments to friends make it clear that cable distribution is a path he is exploring, perhaps more seriously than first thought. "For regulatory reasons, Verizon can't dominate in FiOS and cable, so it appears to have to set its sights on cable," an industry source said. Charter could be a seller under the right conditions, the source added, emphasizing that Malone and Charter CEO Tom Rutledge are just getting going on their vision for Charter.

A number of consumers report they're unable to get a refund for their subscription to AT&T's recently launched streaming service, DirecTV Now -- something they've requested after being unhappy with the new service's performance. From a report on TechCrunch: According to several postings on AT&T's official forums, customers found the only way to get help was through a hard-to-find chat feature, and when they asked the AT&T reps about refunds, the customers were told they were not offered. Writes one user with the handle EIUdrummerboy, after attempting to get a refund via chat, the rep told them specifically: "We do not currently have a policy in place to offer any refunds."

An anonymous reader quotes a report from The Verge: Just a week and a half before he is set to leave office, FCC Chairman Tom Wheeler has issued a new report stating that the zero-rated video services offered by ATT and Verizon may violate the FCC's Open Internet Order. Assembled by the FCC's Wireless Telecommunications Bureau, the report focuses on sponsored data programs, which allow companies to pay carriers to exempt exempt their data from customers' data caps. According to the report, many of those packages simply aren't playing fair. "While observing that ATT provided incomplete responses to staff inquires," Wheeler wrote to Senators, "the report states that the limited information available supports a conclusion that ATT offers Sponsored Data to third-party content providers at terms and conditions that are effectively less favorable than those it offers to its affiliate, DirecTV." In theory, sponsored data should be an even playing field, with providers bearing the costs and making the same charges regardless of who's footing the bill. But according to the report, ATT treats the DirectTV partnership very differently from an unaffiliated sponsored data system, giving the service a strong advantage over competitors. "ATT appears to view the network cost of Sponsored Data for DIRECTV Now as effectively de minimis," the report concludes. While ATT still bears some cost for all that free traffic, it's small enough that the carrier doesn't seem to care. The report raises similar concerns regarding Verizon's Go90 program, although it concludes Verizon's program may be less damaging. Notably, the letter does not raise the same concerns about T-Mobile's BingeOn video deal, since it "charges all edge providers the same zero rate for participating."

An anonymous reader quotes a report from Ars Technica: ATT is raising the price of its grandfathered unlimited data plans by $5 a month, the second such increase in the past year. The price increase affects longtime mobile customers who have held onto unlimited data plans for years after ATT stopped selling them to new subscribers. The latest price increase was reported by DSLReports yesterday, and ATT confirmed the move to Ars. "If you have a legacy unlimited data plan, you can keep it; however, beginning in March 2017, it will increase by $5 per month," ATT said. The unlimited data price had been $30 a month for seven years, until ATT raised it to $35 in February 2016. The price increase this year will bring it up to $40. That amount is just for data: Including voice and texting, the smartphone plans cost around $90 a month. ATT encouraged customers to move to one of its new plans, most of which have data limits, saying the newer packages "provide several benefits that our legacy unlimited plan doesn't." For example, the newer plans support mobile hotspot connections allowing a phone's Internet service to be shared with another device. ATT had stopped selling unlimited smartphone data to new customers and to customers who are switching plans, but last year introduced a new unlimited plan that's available only to people who also subscribe to DirecTV or U-verse TV.

AT&T and Time Warner say they have a plan to avoid a Federal Communications Commission review of their pending merger. From a report on Ars Technica: An FCC review would be necessary if Time Warner transfers any FCC licenses to AT&T, but Time Warner might get rid of any such licenses before the deal is finished. "Time Warner has conducted a review of all licenses that it holds that are granted by the FCC," AT&T said in a filing with the Securities and Exchange Commission yesterday. "While subject to change, it is currently anticipated that Time Warner will not need to transfer any of its FCC licenses to AT&T in order to continue to conduct its business operations after the closing of the transaction." "Time Warner has been looking to transfer or sell its licenses to another broadcaster for some time, according to a person familiar with the matter. "Time Warner can contract with third parties instead of owning the licenses, the person said."

AT&T said it plans to test its high-speed wireless 5G network, which reached speeds of 14 gigabits per second in lab trials, for customers of its online streaming television service, DirecTV Now, in Austin, Texas. From a report on Fortune: The U.S. wireless carrier, which plans to conduct the trial in the first half of 2017, has also teamed up with Qualcomm and Ericsson for mobile and broadband trials of the 5G network in the second half of the year. New 5G networks are expected to provide speeds at least 10 times and maybe 100 times faster than today's 4G networks, giving the potential to connect at least 100 billion devices with download speeds that can reach 10 gigabits per second.

An anonymous reader quotes IEEE Spectrum: This year, Verizon and AT&T plan to deliver broadband internet to select homes or businesses using fixed wireless networks built with early 5G technologies. These 5G pilot programs will give the public its first glimpse into a wireless future that isn't due to fully arrive until the early 2020s. With 5G, carriers hope to deliver data to smartphone users at speeds 10 times as fast as on today's 4G networks, and with only 1 millisecond of delay... Over the past year, companies have completed a flurry of lab tests and trials to figure out what types of radios, antennas, and signal processing techniques will work best to deliver 5G in hopes of bringing those technologies and their capabilities to market as soon as possible.
The article notes that standards groups are halfway through their eight-year process of finalizing technical specifications (set to finish in 2020), but "With so much cash on the line, and facing pressure from data-hungry customers, carriers are moving fast." In Japan, NTT Docomo has even tested dozens of programmable antennas simultaneously transmitting signals, resulting in transmissions at 20 gigabits per second. "At that speed, a complete 2-hour, 1080p, high-definition movie can be transmitted in a second and a half."

An anonymous reader quotes a report from Neowin: It seems that Lumia has reached the end of the line, as the Microsoft Store is no longer selling any of the company's Windows Phone 8.1 or Windows 10 Mobile handsets in the U.S. The first signs that the end was approaching for Lumia came back in February, when Microsoft launched the Lumia 650, which was said to be the last in the company's Lumia line. In August, Microsoft removed all mention of Windows handsets from its U.S. store homepage, relegating 'Windows phone' to a dropdown menu instead. This week, just one Lumia handset remained on sale: the ATT-locked Lumia 950, available only in white. Now, that model has sold out too, leaving none of the company's Lumia handsets available to buy on its store. The Windows phones page on the Microsoft Store lists thirteen products, but eight of these are out of stock. When more stock is expected on a temporarily sold-out product, Microsoft typically replaces the 'Add to cart' button with one that says 'Email me when available'. Instead, each of these products now has a grayed-out button, stating "Out of stock."

"The federal government has not justified its excessive secrecy about the massive telephone surveillance program known as Hemisphere, a court ruled in an EFF Freedom of Information Act lawsuit on Thursday." schwit1 quotes the EFF announcement: As a result, the federal government must submit roughly 260 pages of previously withheld or heavily redacted records to the court so that it can review them and decide whether to make more information about Hemisphere public. Hemisphere is a partnership between AT&T and federal, state, and local law enforcement agencies that allows police almost real-time access to telephone call detail records. The program is both extremely controversial -- AT&T requires police to hide its use from the public -- and appears to violate our First and Fourth Amendment rights.
Government lawyers had argued the disputed documents were restricted to use at the federal level, but the court remained unconvinced, especially "after EFF demonstrated that many of them appeared to have been given to state and local law enforcement."

An anonymous reader quotes a report from The Verge: Today, ATT introduced a new service for automated blocking of fraud or spam calls. Dubbed ATT Call Protect, the system identifies specific numbers believed to be sources of fraud, and will either deliver those calls with a warning or block them outright. Users can whitelist specific numbers, although temporary blocks require downloading a separate Call Protect app. The feature is only available on postpaid iOS and Android devices, and can be activated through the MyATT system. Phone companies have allowed for manual number blocking for years, and third-party apps like Whitepages and Privacystar use larger databases of untrustworthy numbers to preemptively block calls from the outside. But ATT's new system would build in those warnings at the network level, and give operators more comprehensive data when assembling suspected numbers. More broadly, marketing calls are subject to the national Do Not Call registry. Specific instances of fraud can still be reported through carriers or directly to police.

ATT and Verizon have responded to the FCC's letters that argued the way the two companies handle the practice of exempting their own video apps from data caps on customers' smartphones can hurt competition and consumers. The Verge reports: The companies defended the programs, which allow select data sources to not count toward customers' data plans through a process known as zero-rating. Although it did not explicitly ban them in new net neutrality rules laid out last year, the FCC has been critical of such programs, arguing that they can be used to hurt competition by unfairly favoring some data, creating an uneven playing field for businesses. In a noticeably pointed response, ATT takes a similar line to the position it's held all along: programs like Data Free TV, which allows customers to use data from ATT-owned DirecTV without it counting toward a plan, are not anticompetitive, but are simply a perk consumers enjoy. Verizon, in its response, makes similar arguments defending its FreeBee data program, which allows data from Verizon-owned Go90 to not count toward a data plan. "FreeBee data provides tangible benefits to consumers by increasing the amount of what they can do and watch online, at no cost to them," the company's response says.

An anonymous reader writes: One of the biggest selling points of ATT's DirecTV Now service is that it streams video without counting against data caps on the ATT mobile network. But T-Mobile USA customers will also be able to watch DirecTV Now without using up data, the carrier announced yesterday. DirecTV Now is one of the latest services added to Binge On, which exempts dozens of video services from data caps as long as customers are willing to limit mobile viewing quality to about 480p. T-Mobile also promised to reimburse customers for DirecTV Now for 12 months if they port a phone number from the ATT network to T-Mobile and purchase at least two lines. This offer consists of a $35 monthly bill credit, enough to cover the DirecTV Now promotional price. This is a limited-time offer and cannot be combined with other offers like "Carrier Freedom," which reimburses customers for early termination fees when they switch to T-Mobile. "ATT wants you to think DirecTV is theirs exclusively, but that's a load of crap," Legere said in T-Mobile's press release yesterday. "Both DirecTV Now and the DirecTV apps stream free on T-Mobile with a faster, more advanced network that covers nearly every American. ATT is so distracted by their new businesses and DirecTV that they continue to ignore their 110 million wireless customers. Luckily, the Un-carrier's here to show them how to actually take care of customers!"

An anonymous reader quotes a report from Ars Technica: Barely two weeks after ATT launched DirecTV Now, the online streaming service's customers have already been hit by multiple outages, unexpected blackouts of live local sports games, and missing channels. There was an outage of about three hours last night and a two-hour outage Friday night, TVPredictions reported today. "DirecTV Now's customers said they couldn't log onto the streaming service, or they were suddenly met with a blank screen if already watching," the report said. The "Error Message 30" article tells customers that they may be suffering from "an intermittent or weak Internet connection," but in this case the problem was on DirecTV's end. "Tuesday evening we experienced an issue that prevented some customers from streaming on DirecTV Now," ATT told Ars today. "The issue has since been resolved and we're seeing normal streaming levels at this time. We thank our customers for their patience." Even when DirecTV Now works, availability of live sports games hasn't lived up to what the company promised. There appear to be technical problems affecting local games, but licensing restrictions may be limiting availability as well. This past Sunday, some DirecTV Now subscribers in cities such as San Francisco, Tampa Bay, and Atlanta could not watch NFL games on local Fox channels due to a technical problem, TVPredictions reported in another article.

Those who are still clinging on to their Galaxy Note 7, even after Samsung recalled the devices due to faulty batteries in mid-September, may want to seriously reconsider returning them to the Korean company. The Verge has obtained an image of an alert that went out to at least one Note 7 owner on U.S. Cellular today stating that, "As of December 15th, Samsung will modify the software to prevent the Galaxy Note 7 from charging. The phone will no longer work." The Verge reports: It's not clear whether Note 7s will be disabled across the major U.S. carriers as well, but it seems likely that'll be the case. In the past, updates disabling Note 7 features have rolled out across Verizon, ATT, and other carriers within a matter of days. That's probably what'll happen here, as well. By preventing the phone from charging, Samsung takes the final step to making the phone entirely unusable. It's still offering Note 7 owners the ability to fully return the phone or exchange it for another Samsung device. As of November 4th, when Samsung last provided an update, 85 percent of Note 7s sold in the U.S. had been recovered. That still left around 285,000 phones unaccounted for. Completely disabling the phone seems to be Samsung's last-ditch effort to either recover the remaining devices or remove what risk they still pose to consumers.