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Submission + - Human Interaction Under Threat from NINA – the Virtual Assistant (ibtimes.co.uk)

DavidGilbert99 writes: "According to research by the Hyatt Hotel group, one third of customers are already checking in at self-service kiosks in their hotel lobbies, eschewing the traditional route of the receptionist.

This is indicative of a wider trend according to voice recognition experts Nuance who believe we simply never want to talk to a real human again, preferring the clipped, efficient tones of its Nina virtual assistant.

Expanding this from mobile to now include the web means we could soon be living in a world where speaking to a real live human is the exception rather than the rule."

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Human Interaction Under Threat from NINA – the Virtual Assistant

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