Google's Duplex AI Robot Will Warn That Calls Are Recorded

An anonymous reader quotes a report from Bloomberg: On Thursday, the Alphabet Inc. unit shared more details on how the Duplex robot-calling feature will operate when it's released publicly, according to people familiar with the discussion. Duplex is an extension of the company's voice-based digital assistant that automatically phones local businesses and speaks with workers there to book appointments. At Google's weekly TGIF staff meeting on Thursday, executives gave employees their first full Duplex demo and told them the bot would identify itself as the Google assistant. It will also inform people on the phone that the line is being recorded in certain jurisdictions, the people said.

Re:

[michelcolman]

If I pick up the phone and hear the words "this is Google", I immediately assume it's a scammer who's going to tell me that my Google has a virus and I need to give them my online banking codes to fix it.

Of course it will

[rmdingler]

Since notice you're recording a conversation is, in some States, a legal requirement. [versadial.com]

Pity all States do not.

Re:

[Anonymous Coward]

It's required to notify, but what if the person says they don't agree? Will google just hang up then?

Re:

[Lanthanide]

Er, why would the onus be on google to hang up?

If you don't agree to your conversation being recorded, you hang up.

Re:

[Patent Lover]

Well laws sure prohibit robocalls, especially to numbers on the Do Not Call List. That's why we have no robocalls.

Re:

[rmdingler]

The sad truth is that folks often give up their right to bow out of the conversation, waiving their right to be silent, if you will... no right stands long if it is voluntarily surrendered.

Re:

[Local ID10T]

An automated assistant calling a business to make a reservation is not a robocall.

Per the FCC:

Robocalls are unsolicited prerecorded telemarketing calls to landline home telephones, and all autodialed or prerecorded calls or text messages to wireless numbers, emergency numbers, and patient rooms at health care facilities.

The key here is the "unsolicited" part. As the business has published their telephone number for the purpose of customers making reservation inquiries, they have solicited the call.

Re:

[Maelwryth]

Yes, your honor. But the plaintiff's voice was recognised as google user [e-mail] and agreed to not be informed they were being recorded in the updated gmail terms and conditions of 18/05/18.

What about everthing else?

[Excelcia]

It will warn when a call is being recorded, because there are stricter laws about that. But what about everything else? It still phones home with everything to have Google's servers do the voice recognition, everything being spoken. Let's all install corporate and government bugs in our homes. Sounds great to me.

grow some skin

[RhettLivingston]

Complaints about AIs "recording" things will come back to haunt us. When the day comes that someone like Larry Ellis is uploaded into a machine, will it always have to announce that it is recording? What about when we finally get the ability to augment our memory with electronic implants?

We need to figure out how to embrace this into our system now or face discrimination later. We need to clear the path for augmenting ourselves so that we can keep up.

One approach that could satisfy all is to just blanket la

Re:

[RhettLivingston]

I'm not talking about a fictional person at all. Rather, I'd like the concept of a person to be extended to include their augmentations acting as their proxies. In other words, AIs acting to fill the express requests of a person are that person.

Will Googles Duplex

[Grand Facade]

Honor the national do not call list?

Re:

[account_deleted]

Comment removed based on user account deletion

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