Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 


Forgot your password?
Close
typodupeerror
×
IOS Software Apple Hardware

Apple AirPods Customers 'Satisfied' With the Product (techpinions.com) 73

Posted by msmash from the what's-happening dept.
Columnist Ben Bajarin, writing for TechPinions: The big story is customer satisfaction with AirPods is extremely high. 98% of AirPod owners said they were very satisfied or satisfied. Remarkably, 82% said they were very satisfied. The overall customer satisfaction level of 98% sets the record for the highest level of satisfaction for a new product from Apple. When the iPhone came out in 2007, it held a 92% customer satisfaction level, iPad in 2010 had 92%, and Apple Watch in 2015 had 97%. Bajarin notes that the site surveyed 942 AirPods customers.
This discussion has been archived. No new comments can be posted.

Apple AirPods Customers 'Satisfied' With the Product More

Apple AirPods Customers 'Satisfied' With the Product

Comments Filter:

  • Summary makes it seem like AirPod support was... (Score:5, Insightful)

    by x_t0ken_407 ( 2716535 ) on Tuesday May 02, 2017 @04:08PM (#54343225) Homepage

    ...being pulled. Then TFS says at the end "...several major apps including Google Maps, Ebay, Amazon, and Target have pulled support for Apple Watch."

    Two completely unrelated things...[insert thinking face emoji]

    • This headline seems to be one step worse than clickbait. As written, half of it is completely false.

    • Re: (Score:2)

      by msmash ( 4491995 ) Works for Slashdot
      Thanks for pointing it out. I have fixed the summary and headline. Apologies for the error.
  • Apple did just gut their affiliate program. [macrumors.com]

    • Re: (Score:2)

      by beckett ( 27524 )
      also completely unrelated, but competing for air time today, is the other Apple story about a dip in shares and phone sales [reuters.com]. this airpod story is a good distraction from the iphone sales drop because it has a big percent for satisfaction or something. On the other hand, Apple is probably worried that people are going to start selling stock off faster with any sign of weakness in iPhone sales too, so there is also this astroturfed story to reassure investors about how apple stock prices are up 20000% since [247wallst.com]
  • A chicken crossed the road to get to the other side.

  • I say this a huge apple fan (Score:5, Insightful)

    by fortfive ( 1582005 ) on Tuesday May 02, 2017 @04:41PM (#54343537)

    This article and it's associate 'research' are annoyingly pointless. Of course the early adopters love them! When they cost half as much and a third of iphone users have bought them, let's repeat this survey (assuming it's subject selection methodology is sound) and see what results we get.

    • Smugness is what Apple users pay for. The survey indicates it's working beautifully. It's not a good measure of value though.

  • Stupidly worded summary aside, I have a couple of question regarding AirPods.

    Every single bluetooth headset I have ever used, has given me grief in terms of connectivity. Every. Single. One. I live in a very urban area with a ridiculous amount RF interference, and it's virtually impossible for me to walk down the sidewalk and not have the audio break up at least once. More often than not, the signal will break up very badly at certain points.

    1. How do AirPods fair in this regard? If Apple's custom blue

    • Re: (Score:1)

      by elohssa ( 317266 )

      1. How do AirPods fair in this regard? If Apple's custom bluetooth hardware is able to punch through, then that IMO would be HUGE.

      Mostly the same as any other BT headphones. The advantage is you tell them to connect on your device, not via the headphones. To me its more acceptable to mess around with my phone in my hands vs the headset in my ears when it doesn't connect.

      2. Are they designed the same as their other earPods? I have the basic wired earphones that came with my iPhone, and I just can't wear them for long. Their solid unyielding structure presses on my ears in just the wrong way, and becomes shockingly painful if I wear them for more than 30 minutes. My only option is to keep them as loose in my ear as possible, risking them falling out.

      They fit exactily the same as wired ear pods.

      3. Related to 2: Are they noise isolating? One of the thing I like most about my current set of (otherwise crappy) bluetooth headphones, is that they suction against the ear and isolate the sometimes incredibly loud surrounding din of the city. While my earPods sound perfectly good, they make no effort at isolating my ears, which means if it gets noisy, I have to either stop listening entirely or crank the volume up and hurt my ears. Based on the product page, it looks like the AirPods follow the same overall structure as the rest of Apple's headphones.

      They have no active noise canceling technology. They don't fit tight enough to passively block much noise either.

      They are also not low latency. I bought mine for use with my guitar, but they are much to slow to be of any use

      • I used BT and RF headphones in an attempt to track guitar using Logic. Latency was terrible, 180ms+. I use the Airpods for mixing on my Macbook while not at my studio but I don't actively track with them.

    • 1 - I don't have any experience with other BT headsets. They get interference sometimes in the street... some particular street intersections more often apparently.... none in my home, place of work, etc.

      2 - Not exactly the same. They have a slightly tighter fit than the regular earpods in my experience... I used the wired ones a lot and they would fall of kind of easily, but it's hard to compare because those had a heavy wire pulling them down.

      3 - No. They sound better than the regular earpods though... ha

  • 92% satisfaction with the iPhone? It's a pile of shit. It has a broken, poorly laid out interface. It has bad default apps, it has a 1/2 broken notification system, on par with the BlackBerry Hub and it lacks good user interaction. If 92% of customers love that phone, then 92% of customers haven't used and don't want to use a functional phone.

    • Re: (Score:2)

      by hackel ( 10452 )

      Uh, you know this story is about *headphones*, right? Not iOS, which is what your entire post was about. I assume these AirPods can be used on any bluetooth compatible phone. While I agree with what you said, that was a pretty stupid comment.

    • Re: (Score:2)

      by beckett ( 27524 )

      92% satisfaction with the iPhone? It's a pile of shit

      8%er spotted

  • Wow (Score:2)

    by hackel ( 10452 )

    Serious question: has an Apple user ever *not* claimed complete satisfaction with one of their products? (At least, since they became a fashion icon with the iPod.) These surveys don't mean much, other than that they're going to continue making money off of these people.

  • I got a set as a gift, and I think they're atrociously bad.

    They don't stay in my ears unless I sit perfectly still. I don't even have that problem with the wired EarPods. And, I really hate the lack of media/volume controls. Surely they could have come up with some sort of "gesture" to change the volume and skip tracks. Telling Siri to change the volume is NOT a good solution.

  • My bet there is a correlation between price (or rather how overpriced the item is) and justification of purchase (satisfaction).
  • With the smug sense of superiority I get for wearing them around people who do not have them.

  • Whenever I'm near an Apple store, I inquire about Airpods. Each time, I'm told they don't have any, and I can order some something something 3 months out. If I cared deeply, I would order some. But, I don't. There's no casual buyers of this product- everyone who has one has waited in line, preordered, or something else. They are, every one of them, all-in on the product.

    If Apple made enough for demand, their sales would be substantially higher, but their satisfaction numbers would probably not be so am

  • The post was originally entitled 'Apple AirPods Customers 'Satisfied' With the Product, But Some Big Apps Have Mysteriously Pulled Support' and was later changed to 'Apple AirPods Customers 'Satisfied' With the Product'.

    Is this an advertiser thing?

  • But if you do a survey and 98% of your monkey's say they like your thing - you might want to either check the survey itself, or check who you're surveying.

    Fwiw - I ride public transit to work every single day of the year (except weekends and holidays) and I've never once seen a pair of them in use.

  • It's called Rationalization.

  • Nothing mysterious about it.
    Percentages means nothing when you are basically digging into a crowd that is almost on a cult like level of devotion to a brand.
    Not only they are heavily invested into the ecossystem, they have to justify paying so much for something that adds little value.
    That satisfaction was decided pre-purchase. It only means that people who had any doubts decided not to buy it.
    Ask for satisfaction rates on Prada bags or Ferraris.

  • No product has ever had a 98% satisfaction rate... not even chocolate.

  • Regardless of device...when you have a rabid fan base, most will give a positive spin on a device, rather than knock it. They do that to justify the stupid high prices for "flagship" devices these days.

Slashdot Top Deals

Beware of Programmers who carry screwdrivers. -- Leonard Brandwein

Close