Credit Suisse Deploys 20 Robots Within Bank (reuters.com) 38
Credit Suisse has deployed 20 robots within the bank, some of which are helping employees answer basic compliance questions, the Swiss bank's global markets chief executive, Brian Chin, said on Monday. From a report: Chin, speaking at the Milken Institute Global Conference in Beverly Hills, California, said the technology may help reduce the number of calls coming into the bank's compliance call center by as much as 50 percent. The technology works like Amazon's Alexa voice system. While Chin called them robots, it was not clear if they had a physical presence or how exactly employees interacted with them.
Names? (Score:2)
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I've always called bank robots "ATM"s. This has been the standard for decades.
Quoted for visibility. People who watch SciFi but don't actually work with robots have this odd notion that robots are humaniform in some way, but that's not a very useful shape for any robot optimized for some task.
Banks were early adopters of replacing customer-facing staff with robots. I remember the bad old days before ATMs were common - bring on the robots!
I call them... (Score:2)
I call them annoying. And there's this. [fyngyrz.com]
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It sounds like they are using the word "robot" to mean a software program that accepts input and produces output. So by that definition a web browser or a video game would also be a "robot".
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While Chin called them robots, it was not clear if they had a physical presence or how exactly employees interacted with them.
Can we agree to call them 'Bank-Bots'?
How about we agree to wait and find out what they are before we debate what to call them?
having worked at a bank (Score:4, Interesting)
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ED209
Just another cheap knockoff of the CrimeBuster(TM).
https://www.youtube.com/watch?... [youtube.com]
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There is no faster way to get your initiative funded than to utter the word "Compliance." Well done, IT team, you got your pet robots.
Or they thought they did, until they realized that management just uttered the word "robot" next to the new software tool that was added to the deliverables for the quarter and provisioned to use existing resources.
How long until we have a robot bank robber? (Score:2)
It is just a matter of time...
Been using a bank robot since 1984 (Score:3)
I give it my card, it gives me cash, and then hands my card back to me.
It's called an ATM.
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I gave it my virginity. Then the cops came and arrested me for doing it in public. Would they have been happier if I had taken the machine to my place?
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Training, maybe? (Score:2)
To help employees answer basic compliance questions? Maybe a better approach is some basic training on basic compliance.
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Telephone Trees (Score:2)
is what they used to call them as I recall, where a recording asks you a question or gives you options, and then you enter your choice. How smart does a telephone tree have to be before it qualifies to be called a robot?
Is a light switch a robot?
One Wonders... (Score:2)
devil's in the details (Score:3, Insightful)
That's great and all, but you can reduce the calls by 99.999% if you force the users through a maze of menu options and prompts.
When our help desk was outsourced to IBM consultants, the metrics were equally impressive. The reality however, is much less so --- most people simply opt not to call now, because the service is so horrible and decidedly unhelpful.
...But the call volume metrics say "job well done!".
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In banking, however, it isn't the same thing as a typical help desk when it come to compliance. It isn't optional like how someone might call to get a computer or physical product help and after being on hold for a bit decide to give up and just power cycle or otherwise "live with" or lose something (e.g. doing a r
When they malfunction (Score:1)
A papered-over decline in work (Score:2)
Chin said although technology has allowed Credit Suisse to cut back and middle office staff, headcount has remained flat because the bank has hired a large number of programmers.
No word on if the same staff were retrained/retained or just replaced.
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I don't know why US banks haven't implemented the giro system https://en.wikipedia.org/wiki/... [wikipedia.org]
Neither do I know if your experience is typical, but seeing tv/movies where bills are payed with cheques has always seemed amusingly antiquated to me, who lives in a part of the world where that system literally went out of fashion before the first technicolor film.