Verizon Changes Its Mind and Will Kill Samsung's Galaxy Note 7 on January 5th (theverge.com) 96
Verizon has just announced that it plans to roll out Samsung's upcoming Note 7 update, which permanently stops the recalled smartphone from charging and disables its wireless radios, on January 5th. Only last week, the leading US carrier took a controversial stance when it said it would "not be taking part in this update because of the added risk this could pose to Galaxy Note 7 users that do not have another device to switch to." From a report on The Verge: The company was particularly concerned about nuking the Note 7 during the holiday travel season, something that its US rivals also seemed to take into consideration when scheduling a roll-out date for the update. AT&T is waiting until the very same day. Sprint will release it on January 8th. And T-Mobile's going first among major US carriers on December 27th. Verizon still seems to think it's making the right decision pushing things off a bit for the same reasons. "We want to make sure you can contact family, first responders, and emergency medical professionals during the holiday travel season."
Dick Response = (Score:1)
Nah. Sorry.
People that have the Note 7 IED Edition have been duly warned about the issue for awhile now. If they didn't already make arrangements to use another device, even a cheapy burner, I'm not really going to be too bothered.
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It was acting like a retailer stopping a recall - "but we can't make people return their faulty Fisher-Price flamethrowers because..... it's Christmas!!"
Re: Dick Response = (Score:1)
As a previous Note 7 owner who swapped out already, you shouldn't be able to force a product recall. It's really up to the person that purchased the device.
They've done a great job making it clear the device is defective. I think people who still have a Note 7 are aware and it's entirely their choice to keep the device if they wish.
Pull the SIM card, root the device, remove auto update mechanisms and continue on.
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Yep... not even an owner of one, but this just goes to show. F*ck Samsung, the owner is the owner... the owner gets to make any and every decision about their device.
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Yep... not even an owner of one, but this just goes to show. F*ck Samsung, the owner is the owner... the owner gets to make any and every decision about their device.
For that to be a reality you would have to absolve Samsung of liability for any and all damages caused by their product. Is that really what you want? You can't have it both ways.
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> They've done a great job making it clear the device is defective. I think people who still have a Note 7 are aware and it's entirely their choice to keep the device if they wish.
This is great solace to someone whose apartment burns down because there's a Note 7 charging next door. And I'm sure whoever decides to keep the device has fully indemnified Samsung for any damages that may come from the defect.
I'm not saying that they should be able to force the recall necessarily-- just that the issue is a l
Burner - I see what you did there (Score:2)
I wanted to use my Note 7 as a rechargeable handwarmer, you insensitive clods!
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Damn, I never have mod points when I want them!
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... use another device, even a cheapy burner...
Why settle for a cheapy burner when you have an expensive burner?
It's been months, give it up (Score:5, Insightful)
It's dead, get your money back and get something else. I can't imagine anyone wanting to cling onto this burning POS.
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Actually, I can see one reason alone and that's pretty much entirely the fact that while I've seen a lot of publicity about how amazingly bad these particular phones are? I've not actually seen that much publicity on what the US cell companies are going to do if you go in and say "I got this burning POS as part of the deal when you sold me that 2-year contract, you don't want me using this, so what can you do for me?" Would it be that hard to be nicely public about how if you've got a phone recalled becau
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T-Mobile [t-mobile.com] and others are offering what Samsung has offered. Full Refund + $100 if you get another Samsung phone (S7) or $25 credit. I'm not sure on the contract side but if I extended my contract or signed up for service based on this device you'd have a good argument to terminate that deal. I do however think when you pay $800+ for a phone it should work, be safe as in not blow up and last as long as your contract. The carriers in this case aren't at fault but they should do everything to keep the busine
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T-Mobile [t-mobile.com] and others are offering what Samsung has offered. Full Refund + $100 if you get another Samsung phone (S7) or $25 credit. I'm not sure on the contract side but if I extended my contract or signed up for service based on this device you'd have a good argument to terminate that deal. I do however think when you pay $800+ for a phone it should work, be safe as in not blow up and last as long as your contract. The carriers in this case aren't at fault but they should do everything to keep the business.
Good to know, but I'd expect somebody to have made a point of running ads about this. I've seen ads surprisingly recently trying to get you to buy this specific phone--as in, my first thought was "Waaait I thought that phone got yanked from the market for being a bomb"--and if nothing else letting those run is an utter waste of ad money on Samsung's part. They'd stand to benefit as much as the carriers from letting this deal be known...and it'd get the last remaining ones turned in pretty quickly, likely.
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My point is that rather little has been done to make sure customers know about the range of alternatives--and that people on the sidelines do, because while I don't own a Samsung Galaxy Note 7, this debacle definitely has me distinctly less likely to buy a Samsung product. The issue isn't merely "Are buyers of this phone getting the shaft?" but also how good the effort to ensure that these deals are known.
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When I returned the phone, I got to keep the $100 gift card and the phone she opted to switch to, a galaxy 7 Edge, now had a $100 gift card deal. I got that too.
I'm not seeing how Samsung or my retailer treated me poorly. Aside from the tedious wait.
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Second, and more important, I hope they get sued into the ground for this. It is absolutely unacceptable that a product you purchased can be force bricked at the manufacturer's whim. They're intentionally destroying your property. It's like not taking your car in due to a rec
Re:It's been months, give it up (Score:4, Insightful)
I couldn't disagree with you more.
An "extremely dangerous precedent" already has been made, which is the release of a device that has proven to be susceptible to fire and explosion. Don't forget that this particular conflagration (a Li-Ion fire) burns under water.
That's one's prerogative to carry such a bomb in one's pocket, until the possibility of injury or death to those surrounding one exists. Given this, these devices need to be neutralized, and 'updating' them so that they can't be recharged seems to be a solid approach.
Looking at the bigger picture, this isn't about you. It sucks that you're out the money you invested in your device, but wasn't there a program in place to obtain a replacement (besides the abortive attempt to effect replacement with the same device)?
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How far do we take this though? Fire is one thing, but I can see this used in other ways. For example, an evil version of Apple pushing out an update that bricks any phone older than an iPhone 5 because the 4S and earlier won't be receiving security updates, and thus could be considered insecure and dangerous. Or a car maker pushing out an update to render older vehicles inoperable because they don't comply to the latest EPA laws.
There is a point where a device maker makes it clear that the owner of the
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How far do we take this though? Fire is one thing, but I can see this used in other ways.
See what being used in other ways? It's not like this is some legislation or new technology here.
For example, an evil version of Apple pushing out an update that bricks any phone older than an iPhone 5 because the 4S and earlier won't be receiving security updates, and thus could be considered insecure and dangerous.
What's that got to do with this scenario? If they wanted to do that they could have done it and if they want to do it in future they could do it regardless of whether this happens or not.
There is a point where a device maker makes it clear that the owner of the device is 100% responsible for it, in a way that can't be wiggled out of in court. That way, if a phone turns into a bong, it isn't the phone maker's responsibility in any way, shape, or form that it happened.
Sure, why not but I doubt many people want to sign the agreement that says "we have no responsibility for this product, if it explodes and maims you it's not our problem". Would you sign an agreement when buying a new car that s
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You sound very frightened. You should totally give up your liberty for a sense of security.
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You didn't have a real argument, did you?
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The only argument I saw you present here is "I'm scared; an authority should make me safe". Sure, the chance that you'll be injured by a Samsung IED is less than your chance of being struck by lightning, but the important thing is other people's freedom to keep using the device if they want to is less important than the fact that you're scared.
Everything we do in life harms someone else, somewhere. Freedom requires accepting de minimus harm form others.
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That has to be the dumbest fucking use of that phrase I've ever seen. Way to go taking something real important and relevant and putting it into a context that makes people think less of it ... and of you.
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How so? It's just the natural tendency of the weak minded to want to give power to some authority anytime something might possibly harm them - no matter how far-fetched. It's the same manner of thinking that gave us the TSA.
Re:It's been months, give it up (Score:5, Insightful)
and the fact the cause has been established and can be prevented with care
No it can't. There is nothing you can do to prevent it. Phones have blown up with little charge, with a lot of charge, while not on charge, while not on, and in every other category you can think of.
Second, and more important, I hope they get sued into the ground for this.
They won't. In fact what they did should be grounds for cases against them to be thrown out. Pro-actively working to get a known dangerous device out of people's hands, offering not only a full refund but also breaking people out of contracts, and giving discounts on other devices is about as socially responsible as it gets.
It's like not taking your car in due to a recall notice then the car company shows up and you wake up to a crushed cube in your driveway.
No. It's like getting an email to tell you that in 100km your car won't start anymore and to drive it to the service centre where you will get 100% of your original value of the car back along with a discount on a brand new car.
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Ok then well go sign a waiver that says that the defective phone and the implications of your continued use of it are your responsibility and you accept that you know the risks.
Your insurance company probably wouldn't be too happy about that.
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though this is not an issue with this phone as the danger is to the user
No it's not. It's a danger to the general public. Today you burn your pants, tomorrow you burn down an apartment building or fill an airline cabin with toxic fumes.
It's very much not OK for them to follow this up by remotely destroying these cars after some arbitrary grace period.
I disagree.
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Nobody SHOULD want to continue to use that phone, but that shouldn't give the company that made it free reign to destroy your paid-for private property at will.
This. Exactly this. Samsung is thinking only of itself; or more precisely, only of its exposure to civil and criminal suit.
Where is all the usual Fandroid "Freedom!" OutRAGE?
Your rights end where they intersect with others (Score:2)
Your continued use of a known defective product constitutes a public health hazard. I imagine Samsung is perfectly happy to be sued by you, an individual property owner, rather than accept the ongoing risk of being sued by an airline, movie theater, etc. By the way, your lawsuit against Samsung would fail, for the following reason:
This is analogous to restricting free speech by declaring it illegal to yell 'Fire!' in a crowded movie theater. Yes, you are free say anything you want, but not when your free
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How many of these phones are private property? I have older Note 4 and just about to end the lease set up with Sprint, the only option they had on the phone, as they were not offering 2 year contract discounts with this when I got it. Well they are sure to remind me at each bill that the phone is owned by them until the lease is fully paid off.
Re:It's been months, give it up (Score:4, Interesting)
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At this point, I suspect most of the people hanging on to it are speculators hopeful that the mass recall will make it a rarity in the future [wikipedia.org], and thus valuable to collectors.
The Butcher's cover didn't randomly catch fire and burn your museum down.
A run of the mill phablet with a design fault is not a collectors item and will never appreciate in value.
People holding on to it now are simply complete idiots, regardless if they are doing so because they like to play with fire or because they are under the delusion that a failed piece of electronics would become a collectors item.
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It's dead, get your money back and get something else. I can't imagine anyone wanting to cling onto this burning POS.
Its being forced that sucks. What if the next stage of protecting us is disabling phones that don't have offer most recent OS versions on the basis they are not secure or safe?
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Its being forced that sucks. What if the next stage of protecting us is disabling phones that don't have offer most recent OS versions on the basis they are not secure or safe?
So they shouldn't protect the physical safety of people from a device that you carry in your pocket that is known to have a fault causing it to catch fire on the basis of fear of something that in theory could have always happened yet never has and for which there is no evidence to suggest it ever will. In fact I'd almost welcome your scenario because at least that would mean that Android devices were getting timely updates.
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So they shouldn't protect the physical safety of people from a device that you carry in your pocket that is known to have a fault causing it to catch fire
Knowledge is protection. Afraid that some people won't get the word, then send a text to everyone. Have an opt-out at least which could include a wavier.
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Knowledge is protection. Afraid that some people won't get the word, then send a text to everyone. Have an opt-out at least which could include a wavier.
You're being pretty silly if you think that sending a text message is a valid response here and why would anybody want to opt out of having a known dangerous that is defective by design replaced with something safe?
In a place as litigous as the US there is absolutely no reason to go to the effort of producing a waiver for a product that is known to have design problems causing injury and/or property damage. Who would even want to sign that?
They didn't change their mind... (Score:3)
CDMA Carriers (Score:2)
This is a serious issue with CDMA Carriers that GSM carriers do not have. USian CDMA Users (Sprint, Verizon, and their Virtual Operators) have no SIM cards to pull from their devices. These people can't just pull a SIM out and put it in another device. Issues like this are why Canada is discontinuing all CDMA as of January 1st 2017.
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No, Canada is not discontinuing CDMA service. Period. The carriers are choosing to shut down service. And the last date is not January 1st, 2017.
The main reason why the carriers are done with it is because RoBellUs (The shame-name for the service tri-opoly we have in Canada) see this as an opportunity to rid themselves of cheap plans customers got on CDMA, and to force them onto new plans. Customers presently on CDMA have grandfathered plans which will die with the service.
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This is a serious issue with CDMA Carriers that GSM carriers do not have. USian CDMA Users (Sprint, Verizon, and their Virtual Operators) have no SIM cards to pull from their devices. These people can't just pull a SIM out and put it in another device. Issues like this are why Canada is discontinuing all CDMA as of January 1st 2017.
But in this particular case, this is a benefit. With CDMA you can just invalidate all the CDMA serials but still allow them to call 911. CDMA would seem to make this easier. Even if that's not possible, I still don't understand why they want to brick the phones. Why not push out an update that only allows the phone to have a 50% charge and only allows it to call 911 and customer service? The update could even disable all apps, change the background to a message telling them to call or even make half th
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Given the problem is the battery as I recall, I'd go for it powering on only when plugged in, disable anything not 911 service and customer service, the background message including very explicit directions to "REMOVE THE BATTERY," and roll out a very solid backup-to-computer program specifically for it that will get everything off the phone & scrub the phone's memory in prep for trading it in.
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Why not push out an update that only allows the phone to have a 50% charge and only allows it to call 911 and customer service? The update could even disable all apps, change the background to a message telling them to call or even make half the lcd black.
Because, just like this proposed update, that would run afoul of anti hacking laws if it was not a user initiated and requested installation of the update. The carrier does not own the phone , and by intentionally breaking it more than likely will open themselves up to lawsuits.
It should be interesting to see what the courts say about this, as it is perfectly legal to own property that has a much higher probability of being a danger to the owner or others( thus negating "it's for the safety" arguments). I
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And CDMA is being phased out because it's old technology that's being supplanted by OFDMA (which is what most LTE implementations use). Both use orthogonal signaling to allow all devices to transmit simultaneously without int
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Actually, it's a bit more complicated than that.
CDMA2000 does, in fact, have an official SIM-like standard: the USIM, which is a literal superset of the GSM SIM card standard that has CDMA's own R-UIM card grafted onto it. The catch is, Qualcomm made it an optional part of the standard, and Sprint & Verizon were perfectly happy to pretend it didn't exist. Ditto for Telus in Canada, which was (at the time) a wholly-owned subsidiary of Sprint with identical phones and policies (but they STILL wouldn't let
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LOL WUT
This comment is totally inaccurate.
Last night, my (CDMA) phone got eaten by my snowblower. Fell out of my pocket while i was starting the machine, and like the dumb shit I occasionally am, I ran it over. The phone ended up in a snowbank about 20 feet from where it had originally landed. Thankfully, the SIM card wasn't damaged! So I removed the card, popped it into a spare phone we had in the Big Box Of Random Electronical Bits, fired up the spare, and it works beautifully.
Makes sense (Score:2)
Killing off the phone before christmas would have done nothing but cause a whole whackton of frustration and resentment. Killing it off after christmas, when a number of people would have gotten new devices anyway, makes much more sense.
Does it really? (Score:1)
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Without knowing exact numbers, I can't possibly tell you. Firstly, it's not like the devices are all going up into flames en masse. Secondly, there has already been a massive marketing campaign by Samsung, carriers, airlines, and governments pointing out how dangerous these things are and how they are prohibited from air travel.
Given everything that has already happened, I'm going to go out on a limb and say that the total number of Note 7's devices that will actually make it into the air will be so small
How will they call 911? (Score:3, Funny)
I get that they don't want to turn off the phone because some people may not have access to another phone to call for emergency services, but how are those people going to call for emergency services when their Galaxy Note 7 starts a house fire?
This really is a damned if you do, damned if you don't situation.
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If their Galaxy Note 7 starts a house fire, they can no longer call emergency services with it.
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doh.png
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I get that they don't want to turn off the phone because some people may not have access to another phone to call for emergency services, but how are those people going to call for emergency services when their Galaxy Note 7 starts a house fire?
Fireproof gloves?
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I get that they don't want to turn off the phone because some people may not have access to another phone to call for emergency services, but how are those people going to call for emergency services when their Galaxy Note 7 starts a house fire?
This really is a damned if you do, damned if you don't situation.
But... what if you quickly toss the phone to your neighbor, through their window.... and they toss it to their neighbor. Sort of like "hot potato". Eventually it gets tossed into the Fire Station and is easily dealt with. So maybe it's just a simple matter of documentation and education? It may sound "difficult" but if you make it into a game, who knows?
Make sure to keep it charged (Score:2)
They just need to make sure they keep it charged on one of those cheapo knockoff Qi quick car chargers. Can't let that incendiary grenade defuse itself.
Why does Verizon have a say in this? (Score:2)
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This is a great way to test a government backed kill switch.
Sorry, gotta run. My tinfoil hat is tingling.
Of course they did (Score:2)
One of their more insightful legal types told them who would be at fault if another one caught fire.
Especially since Samsung did their part to limit any further injuries.
Good thing they're waiting until after New Years! (Score:2)
Uh... Samsung's Phone? (Score:2)
Call me dumb for asking, but I don't own a smart phone...
If the phone was made by Samsung, why do they need to have Verizon update the firmware? Doesn't the manufacturer have the ability to do this to a phone they made themselves? Are they contractually bound so that the ISP has to approve each system update?
Call Emergency Medical Professionals ?! ! (Score:2)
"make sure you can contact family, first responders, and emergency medical professionals"
How nice , of course they do --- so that you may call your family and first responders after the phone catches fire and you're about to die !!!