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DRM Hardware

Regionally Encoded Toner Cartridges 'to Serve Customers Better' 379

sandbagger writes: The latest attempt to create artificial scarcity comes from Xerox, according to the editors at TechDirt, who cite German sources: "Xerox uses region coding on their toner cartridges AND locks the printer to the first type used. So if you use a North America cartridge you can't use the cheaper Eastern Europe cartridges. The printer's display doesn't show this, nor does the hotline know about it. When c't reached out to Xerox, the marketing drone claimed, this was done to serve the customer better..."
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Regionally Encoded Toner Cartridges 'to Serve Customers Better'

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  • by gweihir ( 88907 ) on Thursday August 20, 2015 @11:45AM (#50355127)

    Fixed that for you, Xerox.

    • by idontgno ( 624372 ) on Thursday August 20, 2015 @11:55AM (#50355249) Journal

      Your edit makes the market-bot's statement more objectively true, but from the company's perspective, the customer's number one problem is that they haven't given the company enough money yet.

      They're just helping their unfortunate customers with their money-infestation problem.

      "We'll just take that nasty revenue off your hands."

      • Language Problem (Score:5, Insightful)

        by Anna Merikin ( 529843 ) on Thursday August 20, 2015 @12:56PM (#50355999) Journal

        The release was written in Neuspeak, invented first for banks and hotels in the mid-twentieth century.

        In neuspeak, "for your convenience" really means "for our profit."

        "For your safety" means "For our convenience."

        Neuspeak is spreading slowly to other industries, as well, but its form and syntax were perfected when used on a sign on a shuttered bank office in Sycamore, Ohio, which read: "For your convenience, this branch is closed."

    • by mwvdlee ( 775178 )

      this was done to serve the customer better

      I'm not familiar with this "serve" sexual position by which you mean to fuck me in the ass.

  • by Anonymous Coward on Thursday August 20, 2015 @11:46AM (#50355141)

    Spoilers: it's a cookbook.

  • by Anonymous Coward on Thursday August 20, 2015 @11:46AM (#50355143)

    Otherwise you would end up printing in PAL instead of NTSC.

    • by bkmoore ( 1910118 ) on Thursday August 20, 2015 @11:54AM (#50355233)

      Otherwise you would end up printing in PAL instead of NTSC.

      The page size would be DIN A4 instead of Letter.
      The resolution would be in DPM instead of DPI.
      The printer would get 30 days paid vacation off per year from first use instead of five vacation days for the first year, two additional days per year until maximum 10 days off.
      The printer might print on the left side of the page.
      American words such as "color", "trash", "apartment", "cop", or "truck" might be printed as "colour", "rubbish", "flat", "bobby", and "lory"

      Thanks XEROX from saving us from all this confusion.

  • by Great Big Bird ( 1751616 ) on Thursday August 20, 2015 @11:47AM (#50355161)

    After all this time, and something so blatant - does Xerox really think this isn't obvious to everyone what they are doing? They have to lie to us to justify it?

    They do not have a monopoly, we can just go to a different brand that has some respect for their customers.

    • Re:We are stupid (Score:4, Insightful)

      by allquixotic ( 1659805 ) on Thursday August 20, 2015 @11:56AM (#50355259)

      And which brand would that be, exactly?

      • Re:We are stupid (Score:5, Informative)

        by mwvdlee ( 775178 ) on Thursday August 20, 2015 @12:12PM (#50355437) Homepage

        Epson seems to be inching into the right direction: http://hardware.slashdot.org/s... [slashdot.org]

        • epson makes tiny printer toys compared to xerox

          • by Guspaz ( 556486 )

            Epson's $28,000 64" solvent printer begs to differ.

            The two companies don't overlap in all the types of printers they offer, but they're both making both consumer and enterprise printers.

        • The last Epson printer I bought, with their newest and bet technology, suffered print head damage within 100 pages. It took a month to get my $300 printer replaced. When it came time to buy a laser printer, I was considering Epson, but then I kept that in mind and bought Xerox. At least I have a legitimate source for the region chips and OEM toner for it, so refills aren't a problem. And when I say a legit source for the OEM toner, I mean the actual OEM of the toner.
        • I bought my first and only Epson printer 14 years ago. The ink cartridge had a chip which killed it prematurely. I swore never to buy another Epson printer again, and now I use laser mono printers. I'm skeptical they would change their evil ways.
        • by PRMan ( 959735 )
          Just in time. They've been on my 10-year ban list. HP just got off a 10-year ban also. Their color laser complains about non-genuine toner, but other than loud complaints from the driver it prints just fine.
      • Samsung laser printers work fine for me, and I've used knockoff toners in them for years without issue. Or if you just print black n white, go for old school reliability and find someone selling an HP4/HP4si. Things are built like a tank and will probably last longer than you will.

    • Which printer/copier company has any respect for their customers? For every customer Xerox loses over this, they pick one up from HP and all the others for doing the same shit.
      • Better yet, they can collude with each other to make this an "industry standard" with some bullshit justification for why they need it; then, with 100% of the mass-producing printer/scanner manufacturers doing it, customers will have no recourse.

        The second-best thing after a monopoly is an oligopoly, and in an industry that's shrinking because it's being replaced by something faster and cheaper (namely, using computers and the Internet instead of paper), they'll do anything possible to cut costs or raise re

      • by PRMan ( 959735 )
        My HP NW 1520 doesn't do this. It tells you but prints anyway.
      • Re:We are stupid (Score:4, Insightful)

        by Opportunist ( 166417 ) on Thursday August 20, 2015 @01:14PM (#50356171)

        Feels like an election, doesn't it?

    • by TWX ( 665546 )
      Somehow I wonder if this isn't meant for the new-cartridge buyer sourcing from the normal, authorized supply-chain as much as it is to screw with the refill companies and those that use cheaper refilled toner cartridges. If a retail customer of refurbished supplies suddenly finds a 20-30% "failure" they might stop buying refills.

      That said, I have mixed feelings on refills. We've tried them off and on and had a lot of situations with bad product that breaks the printer; when there are probably 2000 prin
      • by Firethorn ( 177587 ) on Thursday August 20, 2015 @12:41PM (#50355785) Homepage Journal

        Perhaps, but it's a choice by printer companies to save money and simplify maintenance. It'd be a bit like if lawnmowers had a combined sump/oil filter that came pre-filled with oil. Nice, simple, and quick to replace. But perhaps the filter lasts longer than the oil, or vice versa.

        In a big printer, like a car or riding lawnmower, having them be separate makes sense. Diesel Trucks(and I'm not talking pickups here), often have different maintenance intervals for their filters and oil. For that matter, they'll often TEST their oil to make sure it's still good, because testing makes financial sense when you're looking at a 40 quart oil change vs a 5 quart one. In many cases they'll replace the oil filter only, pour in a new quart of oil to replace the oil lost in the filter, and keep on going.

        When it comes to cartridges, there's 'usually' 1-3 components. Toner, drum, and waste toner storage. The problem you can get with remanufactured ones is if the toner (2k pages) is put into a heavily recycled cartridge without also replacing the drum (~40k pages) and emptying the waste toner.

  • by SuricouRaven ( 1897204 ) on Thursday August 20, 2015 @11:47AM (#50355169)

    Why do we get through so much paper? Everything is electronic now, but much of it seems to need a printed copy too.

    • Re: (Score:2, Insightful)

      by Anonymous Coward

      If you have 10 billion records, you cannot do it on paper. If you have 10 records, I have yet to see an electronic file system that is as good as "I plunked it down on my desk right in front of me". Things that I can do with something in paper that I cannot with an electronic version:

      - carry it with me and read it in public without risking an expensive device such as a a tablet, or using up my phone battery
      - give it to someone else to read without them also having a compatible electronic device
      - store it

      • If you have 10 billion records, you cannot do it on paper.

        tell that to the people at verizon who print out the phone bills

    • by TWX ( 665546 )
      Because it's a lot easier to put redlines on a paper print? We mark-up floorplans and other prints all of the time, and it's a lot easier in-the-field to do that on paper than it is to open an application on a computer or tablet and make the changes with a subpar UI.
    • by mcrbids ( 148650 )

      At my work, one of the products we offer is to archive documents. We have over 250 million documents that were never printed.

    • by kuhnto ( 1904624 )
      Signatures...

      X --- Here

      X --- Here

      X -- And Here
    • by by (1706743) ( 1706744 ) on Thursday August 20, 2015 @12:19PM (#50355525)
      When I was staying in Europe for a few weeks (I'm from the USA) I had to wire some money over to the landlord. So I opened the PDF form from my (American) credit union, filled in the details, pasted in a signature and sent it back. "Sorry sir, but we are unable to accept an electronic copy; please print out the form, sign it, and then scan+email or fax it over."

      So of course I just opened the document in GIMP, rotated it slightly, added some noise, turned down the contrast and sent it back. Landlord was happy, credit union was happy, and all I had to do was forge my own documents...
      • Consider yourself lucky. I live in California but still have a Canadian bank account from when I used to work there. My Canadian bank caught on to these Photoshop shenanigans. I tried filling out their form to authorize EFTs to a new currency exchange service (my original one went out of business). They won't accept electronic copies, nor faxes. They won't even accepted a mailed notarized copy. They told me I had to print out the form, sign it, and bring it in person with photo ID to the nearest branc
    • Is there an imaging solution that covers these use cases:
      * 6-10 sheets of paper on my desk and compare and contrast all of them at once (potentially from different documents).
      * Easily mark up paper.
      * What if I need to mark 1 page in 10 documents for review (where the documents are considered a set)? And review all at one time?

      Until we have desk surfaces that can meet some of these use cases, paper will be king. I've watched a couple of projects implement imaging, whil

  • And by "serve" ... (Score:5, Insightful)

    by gstoddart ( 321705 ) on Thursday August 20, 2015 @11:50AM (#50355193) Homepage

    They mean it in the "bend over and get 'served'" sense of the word?

    God but Xerox and the other printer companies are ran by assholes.

    And, of course, they can now use the DMCA to prevent someone making cartridges.

    This is why we can't have nice things. Because idiot politicians have given all the power to corporations, and consumers no longer have any choice in the matter but to get fucked^Wserverd however is dictated to them.

    • by mishehu ( 712452 )
      I suddenly hear a ghost of the past.... its name is Lexmark...
  • by ErichTheRed ( 39327 ) on Thursday August 20, 2015 @11:50AM (#50355195)

    I guess this is the next logical step from HP chipping ink cartridges to enforce an expiration date.

    This must have looked like an amazing idea on some MBA's PowerPoint presentation -- manufacture the exact same thing, sell it for more in the developed world, -and- increase market share in the developing world. Just have to hope the customers don't find out about it....oops.

    Airlines do this all the time. They charge more for last minute purchases or travel over holidays even though the customer is getting the same service -- moving them from point to point. Why? Because they can!! The difference in this case is that Xerox can now force customers to keep paying the higher fare.

    • by Nidi62 ( 1525137 ) on Thursday August 20, 2015 @11:53AM (#50355227)

      Airlines do this all the time. They charge more for last minute purchases or travel over holidays even though the customer is getting the same service -- moving them from point to point. Why? Because they can!!

      Because there are fewer seats available at the last minute. When supply goes down, prices go up. Also, there is greater demand over holidays, so again prices go up.

      • by OzPeter ( 195038 )

        Because there are fewer seats available at the last minute. When supply goes down, prices go up. Also, there is greater demand over holidays, so again prices go up.

        The cost of operating a plane does not significantly change based on passenger demand. Hence any huge increase of ticket prices based on high demand is pure gouging on the airlines part. Likewise price increases based on a rapidly approaching departure time is also gouging as the time you buy your ticket also doesn't affect the costs of running the plane.

        • Hence any huge increase of ticket prices based on high demand is pure gouging on the airlines part.

          wrong, the prices could have been low in the first place due to low demand

        • by Nidi62 ( 1525137 )

          Because there are fewer seats available at the last minute. When supply goes down, prices go up. Also, there is greater demand over holidays, so again prices go up.

          The cost of operating a plane does not significantly change based on passenger demand. Hence any huge increase of ticket prices based on high demand is pure gouging on the airlines part. Likewise price increases based on a rapidly approaching departure time is also gouging as the time you buy your ticket also doesn't affect the costs of running the plane.

          It doesn't affect cost, no. But it does affect what people are willing to pay. If I have something that costs me $10, and I normally sell it for $15 but you are willing to pay me $20, why shouldn't I take the $20?

        • by msauve ( 701917 ) on Thursday August 20, 2015 @12:29PM (#50355659)
          "The cost of operating a plane does not significantly change based on passenger demand."

          Airlines don't fly a plane. They fly fleets of planes. Increasing ticket prices on fuller flights is one way of balancing demand.

          You're free to start your own airline if you think you have a better way to do it profitably.
        • by Firethorn ( 177587 ) on Thursday August 20, 2015 @12:59PM (#50356037) Homepage Journal

          The cost of operating a plane does not significantly change based on passenger demand.

          No, but expanding capacity is indeed hugely expensive. Once you've filled every seat on a plane, costs become a lot more linear. If there's 'huge demand', first you trade up to a larger airplane, but this isn't generally cost effective for 1 more passenger, but going from a 20 seat commuter to a 30 seat one with 1 seat empty will be cost effective. Or a 150 seat 100% full craft to a 90% full 200 seat one.

          After you're flying a bigger plane, you then look at 2 flights. But extra planes are expensive. Then, once you've filled the airport up, your next step is more runways, terminals, and all that, which is hugely expensive.

          Increasing prices during high demand periods helps pay for the capacity that's only demanded during that period, it's very much NOT pure price gouging. By charging more during those periods, people like me who doesn't care about the holiday period that much will pick non-holiday periods to fly, evening out demand. By charging less during low demand periods, they get value-seekers flying during those periods, again, evening out demand, allowing steadier use of their aircraft and personnel. Beyond standard tricks like ensuring 'every' aircraft possible is flying during high demand periods, as opposed to being in maintenance, for example.

          Why do airlines charge more for last minute tickets? Because they cost the airlines more. In order to even offer the service, they can't overbook flights as much, you often have to take inefficient routing, and they can't anticipate those sales. It's like dinners that are $25 pre-order, $30 at the door. Why the extra $5? Because pre-ordered tickets are a known factor - they know how many are showing up, so they have supplies for that. They have to guess at how many people will just show up, so that can mean wasted food, thus the higher charge - and don't forget the factor that they want you to pre-order.

          Oh yeah, and if you're buying last minute at the airport you're GOING to show up, they can't apply the 'might not show up but we get to keep your money' discount.

        • Most airlines can't increase capacity when demand goes up. They don't have a fleet of planes sitting around. The higher prices mean that the most economically valuable travel occurs. The alternative would be a first-come first-serve situation. You don't need more than Economics 101 to see why this is a problem. Not raising fares during peak seasons would be the equivalent of an artificial price ceiling and all of it's known, negative consequences. There *are* airlines that *do* increase capacity based
        • The cost of operating a plane does not significantly change based on passenger demand.

          Demand? No. But it does make a difference based on the number of passengers: fuel costs. Last minute changes can affect carefully laid out plans.

          Simple example: My roomate used to work as a driver for a trucking company. Since fuel is expensive, the company bought it wholesale and dispensed it at their facilities. They would also plan routes so that the driver could fill up using their fuel at their facilities versus stopping at a truck-stop along the freeway, where gasoline was considerably more expe

      • by Zak3056 ( 69287 )

        Airlines do this all the time. They charge more for last minute purchases or travel over holidays even though the customer is getting the same service -- moving them from point to point. Why? Because they can!!

        Because there are fewer seats available at the last minute. When supply goes down, prices go up. Also, there is greater demand over holidays, so again prices go up.

        This is true in general, but you're ignoring that airlines absolutely tailor fares based on who you are to maximize revenue, regardless of a route's capacity or load. If your travel pattern indicates that you are a "business flyer" your ticket will absolutely be more expensive than would otherwise be the case (for look at pricing on a round trip flight that does not have a Saturday in the middle of your itinerary, vs one that does. Same flights, same days even, but if you don't stay on Saturday, the ticket

        • by Nidi62 ( 1525137 )

          This is true in general, but you're ignoring that airlines absolutely tailor fares based on who you are to maximize revenue, regardless of a route's capacity or load. If your travel pattern indicates that you are a "business flyer" your ticket will absolutely be more expensive than would otherwise be the case (for look at pricing on a round trip flight that does not have a Saturday in the middle of your itinerary, vs one that does. Same flights, same days even, but if you don't stay on Saturday, the ticket is significantly more expensive).

          That's not so much tailoring based on a perceived "class" (businessman, leisure traveler, etc) but to spread out demand. Prices vary not only over days of the week but also different times throughout the day. While one goal is certainly to maximize revenue (honestly, what business doesn't do that?) the goal is also to spread out demand to take pressure off of peak flights. There are fixed costs that come into play with every flight regardless if it leave full or goes out empty. By pushing passengers to

      • by TWX ( 665546 ) on Thursday August 20, 2015 @12:22PM (#50355557)
        Yep. Pricing for airlines seems to be a follows:

        Far-in-advance purchases, airline hasn't decided 100% to have the flight yet. Prices are a little higher because early demand can dictate whether or not the flight even occurs or not. If the supply (ie, the flight) is not guaranteed, then the burden falls on demand.

        Once enough tickets are booked to make the flight likely, the airline now wants to sell as many seats as possible, so prices drop as supply now outstrips demand. The airline knows about how much per-seat it costs to fly the plane both occuppied and empty, so it's in their interest to sell seats even sometimes at a loss if it is less of a loss than flying without passengers, and based on past performance they can attempt to balance that number.

        As the plane approaches capacity the airlines start adjusting the nature of supply and demand. They know that last-minute passengers are unlikely to purchase expensive first-class seats regardless of a lack of availablity of coach seats, so if the first-class cabin is empty or mostly empty they'll upgrade frequent flyers so that their less-expensive coach seats can now be priced at a high but not impossibly-high price for last-minute fares.

        When you fly the same route a lot, you learn how that route is priced throughout the year and how the various flights on that route fill. We've found the most common flight we use about six times a year makes sense to book 8 to 6 weeks out from flying, depending on what holidays are around then and if there are any other large-travel days like the start or end of college.
    • Airlines do this all the time. They charge more for last minute purchases...,

      Because if they didn't, too many would wait until the last minute to buy their tickets. That would create a logistical nightmare for the airlines who have to schedule planes days to weeks in advance.

      • Airlines set their schedules months in advance based on previous passenger load data, so all the aircraft and crews are committed. Most can't just not fly planes at the last second because most airlines operate on very tight schedules, where having a plane not showing up somewhere on time bubbles through the entire system. Back when airlines hadn't figured out how to get 90+% load factors on planes, you would sometimes see (especially late night) planes fly nearly empty because they were needed at that airp

    • by tnk1 ( 899206 )

      I think you're right for the most part about airlines, but there are definite cost savings if an airline can plan flights efficiently ahead of time. It is not ridiculous to have an extra fee for last minute bookings, or perhaps a better way of putting it is that it is not ridiculous to have a discount for early registration.

      What is ridiculous is what they actually charge you while using that excuse.

    • Airlines? Pffft, amateurs. Look at the price of DVDs here and in the far east. Hint: You can't rip DVDs as cheaply as you can buy the original on some markets.

      Of course, those DVDs won't play in your player. Who do you think you are that you could import them yourself? That's the studios' job, after they benefit from the cheap labour there.

  • by random coward ( 527722 ) on Thursday August 20, 2015 @11:57AM (#50355273)
    "To Server Customers Better"
    Its a cook book!
    • by tnk1 ( 899206 )

      "To Server Customers Better"

      Sounds to me like a guide to uploading customer consciousnesses to virtual realities.

  • by QuietLagoon ( 813062 ) on Thursday August 20, 2015 @11:58AM (#50355277)
    They are going to follow up on this with Xerox. If it is correct, Xerox will be removed from our vendor list.

    .
    When companies are so blatant about wanting to overcharge their customers, it makes it real easy to identify them and remove the bad companies from our approved vendor list.

  • by l2718 ( 514756 ) on Thursday August 20, 2015 @11:59AM (#50355291)

    Certainly Xerox can manufacture whatever products they like. We have the right not to buy them (and, say, buy from the competition). Two remarks anyway:

    1. Doing this in secret is underhanded, and they should be upfront, Despite the negative reaction by some members of the public ("it's unfair that I'm paying more than X"), there is nothing wrong with a company trying for market segmentation. They should tell the complainers to grow up

    2. Everyone should own whatever they own. So, if I own a printer or a toner cartridge, I should have the right to modify and reprogram them however I like (say, to report a different zone or to ignore zonal coding). Courts have rebuffed Xerox and Lexmark as they attempted to use the DMCA to protect their business strategies, but the DMCA (US), Bill C-11 (Canada) and their worldwide clones still apply to DVD-players, for example. That should stop.

    • You're bit of an ass-hole aren't you. Fine you like analogies, it's like a car manufacture telling you that you can only buy their make of tires, oil filter, oil, air filter, etc., it's not done that way, ever. If a 3rd party produces a replaceable component for your product then you have the right to use that part. Case closed, welcome to America.

      Another point, by tying you to a specific replacement part, it artificially raises the price sine you do not have an option to shop around. That's anti-fre
      • No. Actually, the region chips are openly available. What this is, is Ford telling you a Ford tire costs $X in the US and $Y in Europe, and the tires are region encoded so they won't fit vehicles from other regions.
    • by Opportunist ( 166417 ) on Thursday August 20, 2015 @12:32PM (#50355683)

      They have no right to create an artificial monopoly. ESPECIALLY do they not have any right to keep people from breaking said monopoly.

  • Comment removed based on user account deletion
  • by p51d007 ( 656414 ) on Thursday August 20, 2015 @12:09PM (#50355391)
    I've been in the copier/printer/fax/computer business for over 30 years. Region locking things has been going on for about that long. It first started with designing a tab, prong or other plastic part, to prevent a cartridge from working. Savin, some Lanier, Ricoh boxes are the same, but their cartridges won't fit. Toshiba, some lanier, Kyocera boxes are the same, but their toner won't fit. They use to do it with the above mentioned "break away" tabs (if you knew what to change), but that wasn't good enough, so they put a different drive gear coupling on the rear. But that wasn't good enough. Now a lot of them have either a CRM chip, or an RFID chip on the back of the cartridge that gets close enough to the one in the machine to read it. If they don't match, it won't work. In the "olden" days of dry toner copier, they did this to prevent a person from refilling the toner cartridges. With the color copiers/printers, the particle sizes have reached such a small size, and, the temperature melting points are becoming so small, that if you vary the toner or carrier just a very small amount, it makes a mess and can destroy some components. The DRM on cartridges is a PITA because if you slap a genuine new one in, and it doesn't read, it creates a service call. Sometimes, you can go in and tell it to look for the cartridge again, but if that doesn't work, you have to reject the cartridge and RMA it back to the company.
  • Why don't they just put a gun to our heads and take our money? Fuck Xerox!
    • Why don't they just put a gun to our heads and take our money? Fuck Xerox!

      it's much more fun (and safe) to convince you to part with your money willingly

  • Region Locking (Score:5, Interesting)

    by Elder Entropist ( 788485 ) on Thursday August 20, 2015 @12:21PM (#50355553)

    So if they region lock it so we can't use the (same, but) cheaper cartridges from Eastern Europe and Asia, can we region lock it so they can't use the cheaper workers from Easter Europe and Asia?

  • I'm wondering about how the printer driver is capable of figuring out the installation location and select it at the time of first use. At least with the CD units of old, a pop-up window asking you to confirm the region was issued. Here, though, they claim that the selection is silent, without notifying the customer.

    • As the summary says the printer remembers the region of the first cartridge used. Printers are packaged with different cartridges for a region and then shipped to that region.

  • by Opportunist ( 166417 ) on Thursday August 20, 2015 @12:27PM (#50355641)

    "Yeah, we did that to ensure that we can gouge as much as possible. You see, international trade and benefiting from cheap labor abroad is only good if we can profit from it, not when it cuts into our profits."

    Seriously? Did you expect him to tell you the truth? C'mon, be reasonable.

  • by Midnight Thunder ( 17205 ) on Thursday August 20, 2015 @12:35PM (#50355715) Homepage Journal

    If any of these countries are part of the Eurozone and this is preventing someone from one part of the EU using something from another part of the EU, then Xerox will have some answering to do. EU laws, from my understanding, make this sort of thing illegal within its territory.

    If you are region locked to the whole Eurozone, then that is okay. Of course it doesn't change that this is a dick move, on the part of Xerox, IMO.

  • By taking more money from our customers, it ensures that they have less money to waste of fatty foods and sugary sodas, ensuring better health for them.

    YOU'RE WELCOME!

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