What To Do When an Advised BIOS Upgrade Is Bad? 467
Bomarc writes "Twice now I've been advised to 'flash the BIOS to the latest,' once by a (major) hard drive controller maker (RAID); once by an OEM (who listed the update as 'critical,' and has removed older versions of the BIOS). Both times, the update has bricked an expensive piece of equipment. Both times, the response after the failed flash was 'It's not our problem, it's out of warranty.' Given that they recommended / advised that the unit be upgraded, shouldn't they shoulder the responsibility of BIOS upgrade failure? Also, if their design had sockets rather than soldering on parts, one could R/R the faulty part (BIOS chip), rather than going to eBay and praying. Am I the only one that has experienced this type of problem? Have you been advised to upgrade a BIOS (firmware); and the upgrade bricked the part or system? If so, what did you do? Should I name the companies?"
Re:Yes (Score:2, Funny)
Anyone see what is wrong with this?
...... Dell's Pro Support is reasonably good,..........
The major problem I have had with Dell is ........ giving lower-quality support ......
Re:Yes (Score:4, Funny)
As for "OMGWTF PONIES! CLICK HERE"; there is a radical difference between "critical by manufacturer" and "ponies"
The Brits that recently are outraged about the ponies in their Hamburgers might disagree...
Comment removed (Score:3, Funny)
Re:Yes (Score:5, Funny)