What To Do When an Advised BIOS Upgrade Is Bad?

Bomarc writes "Twice now I've been advised to 'flash the BIOS to the latest,' once by a (major) hard drive controller maker (RAID); once by an OEM (who listed the update as 'critical,' and has removed older versions of the BIOS). Both times, the update has bricked an expensive piece of equipment. Both times, the response after the failed flash was 'It's not our problem, it's out of warranty.' Given that they recommended / advised that the unit be upgraded, shouldn't they shoulder the responsibility of BIOS upgrade failure? Also, if their design had sockets rather than soldering on parts, one could R/R the faulty part (BIOS chip), rather than going to eBay and praying. Am I the only one that has experienced this type of problem? Have you been advised to upgrade a BIOS (firmware); and the upgrade bricked the part or system? If so, what did you do? Should I name the companies?"

Re:Yes

[bdsesq]

Anyone see what is wrong with this?

...... Dell's Pro Support is reasonably good,..........

The major problem I have had with Dell is ........ giving lower-quality support ......

Re:Yes

[Teun]

As for "OMGWTF PONIES! CLICK HERE"; there is a radical difference between "critical by manufacturer" and "ponies"

The Brits that recently are outraged about the ponies in their Hamburgers might disagree...

Re:Yes

[hairyfeet]

Dude what are you typing this on? The Internet, the place that never forgets. hell I've found drivers for Win 3.1 hardware, took awhile but damned if some place in India didn't have the Win 3.1 and Win95 drivers i need to get that old CNC up and running.

if you can't call it up on the net call Dell and have a royal bitchfit until they get you a higher tier of support, threaten to buy a shitload of HP gear and see how quick they give you somebody with a little authority. demand and don't get off the phone until the in between revs are sitting in your inbox with a "please leave us alone now" note attached. trust me it DOES work, sometimes you just gotta be a prick. that is one thing I miss about the shop I worked at in the state capital, I had a little Indian girl working there with a fiery temper that I would hand the phone to if they tried dicking me around at tier 1. You wanna watch them change their tune just put a pissed off girl cursing in Hindi on the line to Indian tech support and you'd be amazed at how quickly I'd be talking to Joe in Oregon who actually knew WTF I was talking about and who had access to the company FTP server.

Re:Yes

[ChrisMaple]

You should sue the schools that claim to have educated you.