Google Wades Further Into Hardware With "Nexus Call Center" 58
An anonymous reader writes with this bit from geek.com: "One of the big complaints surrounding the Nexus 7 launch was the lack of customer support when dealing with the device. Google was not initially prepared to handle the volume of users that required support, which led to an increase in wait time for callers who needed solutions. However, we've recently received word from a source that now Google is using a third party company to staff a call center for the release of the next Nexus devices." Maybe Google needs to out itself as a "devices and services company," too.
Re:Not uncommon to outsource call centers (Score:0, Funny)
You should of heard this redneck
That's "should have heard", you redneck.