Lawsuit Shows Dell Hid Extent of Computer Flaws 272
Geoffrey.landis writes "According to an article in the New York Times, documents revealed in a lawsuit against Dell show that the computer maker hid the extent of possible damages due to a faulty capacitor in the computers it shipped from 2003 to 2005. Dell employees were told, 'Don't bring this to customer's attention proactively,' and 'emphasize uncertainty.' (PDF) 'As it tried to deal with the mounting issues, Dell began ranking customers by importance, putting first those who might move their accounts to another PC maker, followed by those who might curtail sales and giving the lowest priority to those who were bothered but still willing to stick with Dell.' In other words, the most loyal customers got the worst treatment."
This story can't be true (Score:5, Funny)
How is it possible for the free market to not result in better products and service?
Re:Cover up by Dell? (Score:3, Funny)
Re:Oblig reference (Score:5, Funny)
Bad caps! Bad caps! Whatcha gonna do? Whatcha gonna do when they come for you?
Re:same thing with nvidia flaws (Score:4, Funny)
Its a good thing problems like this don't happen in other areas. Imagine if the auto industry did this!
Re:Cover up by Dell? (Score:4, Funny)
In Soviet Russia, overlords meme you!
the most loyal customers got the worst treatment. (Score:5, Funny)
the most loyal customers got the worst treatment.
In business loyalty is foolish. You always get better deal by shopping around. This is also true with jobs and women.
Re:the most loyal customers got the worst treatmen (Score:3, Funny)