Digital Camera Failures 316
An anonymous reader writes "In the past week, four
major
camera
makers
have quietly published service advisories admitting their digital cameras are
dying. In each case, the flaw appears to involve Sony CCD sensors using epoxy
packaging that eventually lets in moisture. Sony's own cameras are among those
affected, and the company also has dozens of affected camcorder models. Sony is
believed to be picking
up the tab for the repairs for the other camera makers as well, regardless
of warranty status. (If true, a laudable approach.) Given the large numbers of
cameras that are potentially involved, this can't be good news for Sony, who apparently
already is expecting
losses, and who has also recently announced major
layoffs."
Re:Dammit!! (Score:5, Informative)
Education Hit (Score:3, Informative)
Re:Grammar (Score:2, Informative)
Effect is a noun, affect is a verb. How do you put a noun in the past tense?
Thank you Amazon (Score:3, Informative)
Re:MOD PARENT UP (Score:1, Informative)
Either way, the PS2 does have a lot of reliability issues, the first time mine broke I pulled the ole switcharoo at Wal-Mart. Then I learned more about the PS2 and since then I've opened mine up and used canned air on it several times (and I took some rubbing alcohol to the lens. Fixed it up every time.
http://www.neoseeker.com/Articles/Hardware/Guides
Consumer Reports: Repair History of 186,900 users (Score:4, Informative)
Re:kudos to Sony (Score:5, Informative)
Not so. These defects are such as to make the products unmerchantable, which gives the buyer (in this case the manufacturers) a bunch of rights that would cost Sony a lot more if they were exercised. Doing the repairs free will cost Sony a lot less than paying the value of replacement products or repairs by a third party, which is what they would be up for (plus costs) if they were sued.
There is nothing remotely attributable to honourable conduct here (and if you have dealt with Sony recently you would be aware of how thoroughly dishonourable that behemoth has become). It is self preservation, pure and simple, that has led them down this path.
Re:Dammit!! (Score:5, Informative)
found here: http://consumer.usa.canon.com/ir/controller?act=Pg ComSmModDisplayAct&keycode=2112&fcategoryid=221&mo delid=9828act=PgComSmModDisplayAct&keycode=2112&fc ategoryid=221&modelid=9828 [canon.com]
Re:They're complex. (Score:5, Informative)
the ones affected are the powershot line, which are intended for the lower end, high quality consumer use cameras.
read the links. (Score:4, Informative)
Sony says that if you've already paid, to contact one of the listed service centers.
Re:HA! (Score:3, Informative)
Re:Dammit!! (Score:4, Informative)
I have the same problem. I can and I am taking steps to prevent a failure.
When I was stationed in the tropics, rusty tools was an issue. Contact corrosion was an issue on test equipment. While I was there I keept most of my tools, envelopes, postage stamps, and test equipment in ammo boxes with large packages of silica gel and a humidity indicator. I would nuke the silica gel when the humidity started to creep up. Now that I know the camera can be affected, it is now stored in an ammo box. Corrosion creep should not be an issue when it's stored at 20% or less humidity.
Re:Use film or buy a real camera. (Score:4, Informative)
Full list of affected cameras (Score:5, Informative)
Digital still cameras
Digital video cameras
Professional camcorders
Other products
Re:They're complex. (Score:3, Informative)
Sweet! And just as I thought my camera was useless (Score:3, Informative)
Here is a demonstration [paintedover.com]
Re:Use film or buy a real camera. (Score:3, Informative)
This emphasis on improved engineering and component quality with the higher end cameras results in a more reliable product. I have, and still have, many cameras, both digital and film. The cheap ones invariably break. The good ones rarely do.
Re:They're complex. (Score:2, Informative)
Yes they're complex. Yes they'll run into problems. But Sony has had similar problems for ATLEAST 20 years, and don't try telling me that people haven't noticed and bitched about it either.
Consumer digital cameras may be new on the block, but Sony has been making both consumer and professional video cameras for ages now. They have pretty much given the cold shoulder to consumers for the past 20 years, and only preferred customers have gotten free replacements on professional models. I admit I haven't RTFA, but Sony+CCD+Epoxy+Humidity gets me thinking that this is the same issue that has plagued their imaging equipment as far back as I've worked with their products. (Which is about 18 years.)
Most professionals are very careful with their equipment and use very nice cases to store the cameras, but I for one am EXTRA careful with my Sony cameras. I have a VX1000 and VX2000 that I use on location for documentaries, and so far my care has paid off. I'll keep knocing on wood though, since I had one of my older Sony (professional, not prosumer) cameras die of a similar (if not same) problem just 6 months ago. Since it was old and almost EOL, it wasn't worth the price Sony would charge me, so into the dumpster it went.
I have no sympathy for Sony on this matter. They've know for eons that they have a problem on hand. More than I wish they replace everything for free, is that I wish they don't make the same mistake from now on. Like it or not, I'll still probably need to buy Sony equipment, hence better reliability is really wanted in this area.
Pentax!=tampon (Score:4, Informative)
However, the real point I'd like to make is this. By their nature, consumer satisfaction reports tend to be way out of date. This is because the records relate to models that have been around for a while, which in a rapidly moving industry means they may not relate to what is on the shelves at all. A case in point from another industry was Volvo, which at one time enjoyed a totally unwarranted reputation for reliability based on the longevity and reliability of one of its post-war models which shared very few parts with later models. (I know this is true because the girlfriend of a friend had one of the reliable Volvos, and side by side you could easily see it was built to a totally different standard from the later ones. It was wrecked by collision with a truck at 132000 miles, at which point the seats were just getting slightly tatty.)
Nowadays it is indeed possible to predict how long a car will last because so much effort has been put into reliability engineering, and it is relatively easy to see what is under the hood and make an evaluation. But for things like digital cameras this is virtually impossible because the technology is changing fast.It's possible to evaluate things like the robustness of doors, the protection of the lens, scratch resistance of LCD covers etc., but you know nothing about the internal mechanisms or the reliability of the electronics. I suspect that it is not even necessarily true that you get what you pay for because in electronics cost is so volume sensitive.
My conclusion? Don't worry. Choose on the basis of your preferred mix of features, compatibility, optical quality and weight, and be sure you get a reasonable warranty. But my own preference would always be to buy from a manufacturer who really understands small cameras and short focus lenses. That means Canon, Nikon, Olympus, Leitz (acquired Minox), Pentax and Minolta. Fuji's camera superiority is in medium format. Sony, Panasonic, Toshiba are electronics manufacturers and dependent on the optical people for lenses and expertise in areas like ergonomics.
Re:Happened to me (with pictures!) (Score:1, Informative)
Re:kudos to Sony (Score:3, Informative)
Not so. These defects are such as to make the products unmerchantable*, which gives the buyer (in this case the manufacturers) a bunch of rights that would cost Sony a lot more if they were exercised.
Which was my exact first thought. Here under UK law, they would still have to fix them for you even if the camera was up to 5 or 6 years old. It's all about how long you would "reasonably" expect something to last. The whole "manufacturers one year warranty" thing exists to confuse consumers as to how much of a legal warranty they already get for free. Many a time have they tried to hit me with the "out of warranty" excuse on expensive items that have died after just over a year.
* the equivalent magic phrase here in the UK is "fit for purpose".
Re:They're complex. (Score:3, Informative)
When we need something on a very quick turn-around, and then find that the shot we really want is on film...we're screwed.
Take film out of the equation, and we can ALWAYS manage a quick turn-around.
Re:Broken Dimage X20 (Score:3, Informative)
The problem was exaggerated by the fact that most cameras had black & white viewfinders, so you didn't know you had a problem until you watched the final tape. Whoops!
Also, most cameras back then used pickup tubes, NOT CCDs; they had all kinds of odd artifacts whose absence we take for granted today.
-Z
Re:They're complex. (Score:2, Informative)
Sony made good on the deal (Score:2, Informative)
The page can be found here: http://esupport.sony.com/perl/news-item.pl?mdl=DCR TRV38&news_id=95 [sony.com]
Twenty minutes of nauseating fact-checking pleasantries later, I get resolution. Free shipping, and a working camera "in 10-14 business days."
Gotta give it up for the right way to take care of this before the old class-action suit sets in.
Re:kudos to Sony (Score:5, Informative)
From UK Trading Standards [tradingstandards.gov.uk]
The above is UK law, and there are several other laws covering this area. See here [tradingstandards.gov.uk]. Trading Standards are a good bunch of people, I've had some great advice from them over the years, very helpful. They will take up the case for you and contact the shop/manufacturer on behalf of you (no charge). This is really useful as they have way more clout than any consumer would have. However, saying terms like "Sale of Goods Act" or "Fit for Purpose" will normally make the sales droid stop trying to fob you off.