More on IBM 75GXP Drive Fiasco 371
FolkImplosion writes "Internal documents have been released suggesting that IBM was well-aware that its click-of-death 75GXP hard drives had a failure rate of as much as 10 times that of its competitors. IBM apparently sold drives it knew were faulty into distribution, and reportedly planned to deal with any issues with marketing spin rather than a fixing the problem. This new information should help bolster a class action suit that accuses IBM knowingly shipped defective 75GXP drives with abnormally high failure rates." The lawfirm pursuing the class action suit has a page of information, including the latest news report (pdf) on information coming out in the suits. See also our original story about the drive failures.
Never a problem (Score:4, Informative)
years and never a problem. There was a firmware
update released ages ago.
Not only the 75GXP (Score:5, Informative)
The problem can be solved with a software upgrade in the drive.
This site has it all: http://www.pheuron.de/index.htm?deathstar.htm
Any still running? (Score:5, Informative)
I RMA'd them - drive 1 was RMA'd a total of 6 times; drive 2, 7 times.
I got so disgusted with dealing with them that I replaced them outright with larger Maxtor drives and haven't had a problem since.
I sold one of the IBM drives on ebay to some poor sucker - the other one is sitting on a shelf waiting to be taken to the firing range.
And 60gxp? (Score:3, Informative)
Re:Makes me wonder about the Hitachi ones out now? (Score:3, Informative)
Re:And i thought it was normal.. (Score:3, Informative)
Have you thought about buying an anti-static wrist strap, that sure seems like a lot of repalcements :)
Western Digital (Score:5, Informative)
Google cache (Score:2, Informative)
10 drive array working for 1 year (Score:4, Informative)
Not surprised (Score:3, Informative)
I worked for a large retailer until recently and the hard drive of choice for our proprietary systems was an IBM drive of some sort. This drives were not the specific drive in question, but IBM nevertheless, and we had an unusually high and consistent number of failures with them. We finally switched to Seagate drives and the issue vanished.
The idea tat IBM might have a drive that fails even more than the drives we had in our stores is unnerving.
Re:And i thought it was normal.. (Score:5, Informative)
Re:Any still running? (Score:0, Informative)
You sir, are a fuckwad.
Re:Reputation (Score:1, Informative)
Re:Makes me wonder about the Hitachi ones out now? (Score:4, Informative)
I'm not sure that the 60GXP fall victim to the same failured that the 75GXP did. It seems to be that when IBM went to the 20GB platter sizes, and redisigned their drives, things got better.
I have in the past had data corruptions on one or two occasions. I'm pretty sure that this was from my Highpoint RAID controller though. After I stopped using it, I never had another problem with the drive.
I still can't help but believe that this is why IBM sold off the mechanical storage division to Hitachi. IBM claimed that they were going to work on some newer types of storage, but we've seen very little so far.
Last one just died the other day (Score:2, Informative)
Still pisses me off though, I bought those drives because of IBM's supposed reliability.
More would be better. (Score:1, Informative)
Seems after waiting on hold for about one week will get you a live tech person who will deny your problem, but if pressed you will need to mail them your orig reciept, the name of the sales person who sold it to you and a DNA/credit check for them to even consider a return/replacement.
If you need proof just Google PNY RMA and see how many sites you will come up with.
Chalk it up as a complete loss (Score:4, Informative)
The last time I sent them back, I had high hopes that Hitachi (who bought the hd business from IBM) would finally read my letter and send me some new replacements but no luck.
They are now on their way to the nearest landfill.
Re:Makes me wonder about the Hitachi ones out now? (Score:5, Informative)
Re:Any still running? (Score:2, Informative)
Fix available for Fujitsu MPG-Drives (Score:2, Informative)
Fujitsu's MPG-Series HDDs experience a similar problem (>90% failure rate due to defective chips; see The Register [theregister.co.uk]).
Fortunately, there is an unofficial tool available [storagereview.net] to recover all of your lost data.
Re:Now that there's more proof... (Score:2, Informative)
Re:Should I flash a new firmware? (Score:2, Informative)
Create a boot disk (floppy) image with your burnware.
Use the image to create a bootable CD and put the firmware update on it.
The other PC doesn't need a CD burner. Just the burnware. You can copy the floppy image to your PC and do the rest there.
Re:Makes me wonder about the Hitachi ones out now? (Score:4, Informative)
1) Temperature is a big one. At higher temperatures, the lubricant between the platter and the heads thins out so much that the hydrostatic wedge is no longer thick enough to protect against surface irregularities - causing oxide to flake off and pile up on the head. The new firmware upgrade causes the head to wiggle slightly from track to track while idling, thus preventing the loss of lubricant wedge.
2) Compensation for thermal expansion - this is another firmware issue.
3) Quality of the power supply. I've never had a problem with beefy name-brand ATX PSUs. Delta Electronics is good, Antec is OK.
4) The quality of the IDE connector and the molex power supply connector is poor. If you tweak the cables a bit, you risk a loose connection.
5) Overlooked, but may well be the main cause - the solder bumps on the PCB that make contact with the head electronics in the drive. The quality of the solder is critically dependent on its composition. It needs to be soft enough to maintain contact even after vibrations, thermal cycling, etc. If it's brittle (which happens in high-tin variants), the bumps no longer make contact after a while, causing sporadic failures.
You will often see one head drop out on multi-platter drives, while it happens less frequently on single-platter drives.
The fix for this is to unscrew and refasten the PCB, or even better, use a fine-tipped soldering iron to re-melt the bumps before refastening.
Stick it to Aiwa (Score:3, Informative)
Re:DTLA? (Score:3, Informative)
The 60GXP solves some problems, but still has issues in multi-platter configurations. These are available in 20, 40, 60, 80 and 100 GB capacities. The 20 has very few problems, the higher capacities have higher failure rates. These have names like DTLA-30.. or IC35..
The 120GXP also solves some problems, but introduces new ones. On the whole they're better than the 75GXP, but not necessarily better than the 60GXP.
Just in case your HD fails.. (Score:4, Informative)
Maxtor/Quantum
http://www.maxtor.com/en/support/downloads/powerm
IBM/Hitachi
http://www.hgst.com/hdd/support/download.htm [hgst.com]
Seagate
http://www.seagate.com/support/seatools/index.htm
Western Digital
http://support.wdc.com/download/#dlgtools [wdc.com]
Fujitsu
http://www.fcpa.fujitsu.com/download/hard-drives/ [fujitsu.com]
Well in theory (Score:3, Informative)
Again, in theory, the firmware update fixed that problem.
Did this help in reality? I don't know. I haven't bought an IBM hard drive in a long time thanks to this mess.
Re:Hard drives and mainframe manufacturers (Score:3, Informative)
Along with Samsung and Western Digital.
Heat is the problem... (Score:1, Informative)
If you don't keep em cool the klickity-klickity will munch your bits like homer eating a hamburger...
I've got one running 24/7 but with a 3 fan bay cooler blowing over it....
It's noisy....but not as noisy as "Klick-Klick-Klick"..hehe
Same Story, Different Year (Score:2, Informative)
Problem was, we were unable to make delivery most of the time, ON time. Not because we were slow or slacking off, but because simply between 10 and 50% of the machines we pulled off of the truck were DOA. I sh** you not. True story: one time we opened two PS/2 Model 80's in the setup department and neither one of them had a motherboard. Systems were due for delivery to researchers the next day.
IBM said (when we called them on this outrage) that since we were a dealer, and since we had accepted delivery of the machines, at that point it was we who were responsible for fixing the machines and getting them out.
Sometimes we had the motherboards or defective parts in stock. Most of the time we didn't. The real fact of the matter was revealed later when we found out that IBM was unable to keep it's manufacturing schedules, and as a result was purposely shipping incomplete or untested hardware directly from the assembly line. We became convinced that in most cases, when a factory machine came in bad to us, that it had in actuality been evaluated as bad, but SHIPPED ANYWAY.
Therefore, to make a long story short, we in the setup department were forced to become an unwilling extension of the IBM factory assembly line in the late 1980's early 1990s.
I like IBM drives. But when a pinhead manager at IBM makes decisions like the IBM model 80 fiasco and the 75GXP HD drive series fiasco, then those pinheads need to be called on this via the public at large, and their asses need to be fired. If the company is made to be accountable for it's shortcomings, then it usually somehow magically and miraculously tends to work it's shortcomings out of it's system. I know for a fact that IBM can produce quality computer subsystems that rival anybody else. The key to keepig that quality up is the public holding them to account for their piss poor managers.
Re:Makes me wonder about the Hitachi ones out now? (Score:2, Informative)
As others have pointed out: bullshit. I have had rarely used drives fail all of a sudden, and others survive years of continuous random read/writes.
Also, ripping a DVD is not even very heavy work for a HD, since it's mostly sequential writes. Nothing compared to what a HD in a busy usenet server has to go through.
Bottom line is, you can never predict when any type of drive will fail, so make backups. I've had three HD's fail during the past half year; I sent them back to Maxtor and recieved a better drive in return for each of them. Since I had backups, I don't complain, even though the quality of harddrives seems to be lower than it used to be.
Seagate has 3 years as well (Score:2, Informative)
And Seagate -- I just bought two 160 gig baracuda's, they are excellent drives (speedy and quiet), running in RAID-1. They have a 3 year warranty
Re:IBM is big (Score:1, Informative)
This is so typical IBM. In fact, often the most difficult customers we are dealing with, are the INTERNAL customers