Canadians Pay Extra For Their Wireless Hardware 352
Todd Alivoy writes "Looks like
Canadian wireless subscribers have been getting hosed when looking to get new hardware. This isn't the first time Canadian carriers have managed to charge far more than thier US conterparts for the same services. Anyone up there know why? It sure isn't the exchange rates." The linked article shows the price disparity for 14 phones available in both markets.
Basic economics... (Score:5, Insightful)
Also:
More customers = lower prices. Fewer customers = higher prices. (Less overhead per customer.)
Re:Basic economics... (Score:4, Interesting)
Exactly. Also, just because a US consumer pays $99.00 for a phone doesn't mean that the phone costs $99.00. Usually the cell phone company pays a substaintial amount of the handset and tries to make their money back during the life of a contract.
Heavy competition in the US following Number Portability has set the stage for a messy little price war between carriers trying to win business from each other...great for consumers, bad for the carriers
I work for a Canadian wireless provider... (Score:5, Informative)
...a fact of which I am deeply ashamed.
And the short answer is "it's more expensive because they can get away with it."
But yes, it does come down to basic economic, with the corporate greed angle tossed in. Canada is a smaller market, with fewer competitors (4 national, plus a few regional). So the wireless carriers CAN charge more because the consequences of doing so not as great. Plus, the major carriers tend to follow each other quite closely. If one finds a way to charge more for something and get away with it, the others will quickly follow -- why should the other guy be the only one to make more?
IMO, the Canadian wireless industry is not particularly customer oriented -- they are competitor-oriented. It's not so much about "how can I win more customers through my excellent handsets and plan" as it is about "how can I get my ARPU higher than the competitors and my Churn lower, thus sticking it to the competition when the rankings are published." If the customer happens to benefit, it's a nice consequence.
That's why the CityFido plan (you probably haven't heard of this unless you're in Vancouver, but you can transfer your landline number to a wireless number, and you get $40/month unlimited local calling) sent the Canadian wireless industry into a tizzy. The other 3 national carriers began running some pretty harsh Fido switch promotions -- particularly on the East coast, where Fido is based. Makes some sense on a competitor level (take out Fido where they are strongest) but not on a consumer level (Easterners who've never heard of CityFido can't understand why the big 3 carriers are all going after the little guy.)
Mind you, Fido has had financial difficulties lately, so they probably had to pull a gutsy move like this. The rest of the industry doesn't see how Fido's model is sustainable.
But on the other hand, some stuff just costs more here. Hence the people who cross the boarder every month to shop.
Re:I work for a Canadian wireless provider... (Score:5, Informative)
Also, most of them are spending a shitload of money on extras: LD bundles, Call Display, Voicemail, GPRS, etc.
Believe me, CityFido is VERY sustainable for Fido because it doesn't affect another Fido's business, where as Telus Mobility can't really do that because its hurting Telus, Bell Mobility can't do the same because it'd be hurting Bell, and Rogers... well they're planning on launching local phones services too so...
Also, most of CityFido customers don't have only one line, they have 3-5 for the whole house family.
Before CityFido, I didn't encounter that many CONSUMER accounts with 4-5 lines and spending 400-500$ a month. It's quite usual now in Vancouver. (Yes, I'm a Fido CSR)
Re:I work for a Canadian wireless provider... (Score:3, Informative)
Basically turns your cell phone into the equivilent of a city-wide cordless phone, which is just amazingly convenient.
N
Re:I work for a Canadian wireless provider... (Score:4, Informative)
From an operational perspective, the wireless and wireline businesses of both Bell Mobility and Telus Mobility are entirely separate. One side doesn't pay much attention to the other. So the sustainability question is not around where the business is going to come from (that's obvious -- who wouldn't want $40 unlimited?) but about how Fido can become increasingly profitable while charging so little.
That is, the big 3 are worried about CityFido pushing the precious ARPU down. Again, attracting new customers is important, but not at the cost of potentially making less per customer. For example, you may have noticed that all the wireless carriers have changed the Evenings clock to start later -- it increases overage minutes, thus increasing ARPU. Customer is screwed over, but hey, higher profits. And since all of them started doing this, competition benefits no one. (I saw a presentation on this a while back; did I mention I'm ashamed of where I work?)
Then again, (just musing here) the sustainability issue may be simply be fear-mongering. Fido, having gone through financial trouble, is probably in the best position to sustain a lower ARPU model since (frankly) they don't need to worry as much about being less profitable than last year. (And with the lowest ARPU in Canada, the CityFido plan probably pushes the numbers up.)
I'm not knocking Fido -- I think the CityFido plan is a good strategy. But the rest of the Canadian industry fear that this will bring profits down.
Oh, just for those who think I flunked geography, I accidentally used internal language, where West Coast = BC+AB, East Coast = ON+PQ, Atlantic = NB+NS+PEI+NF, MB=MB and SK=SK. (It confused me when I started here.)
Re:I work for a Canadian wireless provider... (Score:2, Informative)
And Ontario & Quebec is considered as the "East" of Canada. NB/NS/PEI/NF are considered as the Maritimes.
I know, I work for the dog.
Re:Basic economics... (Score:2)
Re:Basic economics... (Score:2)
When I said "More customers = lower prices. Fewer customers = higher prices" I was referring to the service providers from whom you have to buy your phone, not the manufacturer who makes it. The fact that I added the note "less overhead per customer" should have made that pretty obvious.
Re:Basic economics... (Score:2)
[1] In reality the provider rolls the cost of the phone into the service contract
Routers at a premium but Zoloft on the cheap! (Score:4, Funny)
Some will argue that the US should not be able to get the stuff so inexpensively, that the reduced cost raises prices elsewhere. Others will argue that Canadian research firms put a lot of money into the wireless industry, and price controls would kill the industry.
The Solution (Score:2, Funny)
Simple (Score:3, Insightful)
Re:Simple (Score:2)
That is a good point, but what does making a phone have to do with maintaing the service towers? Plus it is always wiser to increase the monthly cost, reducing the shock (maaan, if cell phones here were $500+, I would definately not have one!).
Maybe the cell phone purchase and plan purchase should be decoupled (as I believe it is in Europe) and then many customer problems would disappear.
Re:Simple (Score:5, Insightful)
Everything. A cellphone being sold with a service package has much of the cost of the phone bundled in the term of the contract. For example, a $50 US phone does not *cost* $49 (or less) - it probably costs much more than $49, but a portion of the cost of the phone is amortized across the term of the contract. Let's say that amount is $10 per month (nice round numbers) for a two-year contract.
We did that because the phone actually cost us $180. We're going to make $240 over 24 months on the $10 amount, plus the initial $50. While it sounds like we did fine making $290 for a $180 phone, there's a good amount of self-insurance cost (people that break phones and want another without paying the real $180), there's financing costs, and other costs that factor in here.
Our service rate is $50/month gross, so after phone costs of $10, there's $40/month left for the basic service.
Here's where the Canada problem enters. In the US, there are many more subscribers per cell - greater density that we can distribute fixed costs (towers, facilities, backoffice, etc.) over a much larger base. Assuming our $50 per month price, the fixed costs in Canada eat up much more of that $50 than they do in the US. This leaves much less room for things like phone internal financing. So we have to charge a up-front price that more closely reflects the cost of the equipment - Canadian customers (we hope) should just be happy to have service.
I'd personally argue that if they're looking for greater densities, charging a higher nonrecurring fee is a bad way to approach this. High initial costs only prevent people from becoming your customer. But perhaps there are competitive issues in Canada per what the market expects from a monthly rate that don't let them push the Canadian costs into that category.
Re:Simple (Score:2)
On the other hand, Canada's population is more concentrated in cities so they may not need towers at all in many rural areas.
Re:Simple (Score:2)
Re:Simple (Score:2, Informative)
(I haven't been able to do a proper comparision, since it seems the model numbers differ, but we do get most phones free with plans).
Besides, the government could easily subsidize the rural towers (rural sector is fairly heavily subsidized anyway)
Australia has 13% AREA coverage (Score:2)
From the Department of Communications, etc's website: [dcita.gov.au]
3. How much mobile coverage is there?
GSM and CDMA networks cover up to 97.5 per cent of the Australian population and 13.7 per cent of the Australian landmass. This is expected to increase to more than 98 per cent coverage of the population and around 18 per cent coverage of the landmass upon completion of the rollout of Commonwealth funded infrastructure under various targeted funding initiatives.
Satelli
Re:Simple (Score:5, Insightful)
Only barely, and this comes up in the next point...
It's a common misconception of Canada that we're vastly spread out evenly across 10 million square kilometers. In reality the vast majority of us are clustered in a couple of relatively (I mean relative to Canada, although still quite huge compared to most nations) small areas. Outside of this it's sparsely distributed settlements, often related to natural resources, throughout the rest.
For instance Rogers claims "Our digital TDMA and Analog cellular phone network covers up to 93% of the Canadian population with over 85% digital coverage.". I suspect that 93% of Canadians live in (far) less than 10% of the land mass.
Re:Simple (Score:2)
Most of the US population doesn't live with the nearest city being a full day's drive away. Most Americans I know can't fathom not having another large urban centre withi
Re:Simple (Score:5, Funny)
Re:Simple (Score:2)
Re:Simple (Score:2)
Re:Simple (Score:2)
Just as there are not a lot of cell towers in the middle of the wheat fields of Nebraska or Death Valley nor are there many found in the Yukon tundra or mountains of British Columbia.
Re:Simple (Score:2)
Not everyone who reads
Re:Simple (Score:4, Informative)
I wanted a Sony T68i phone. Rogers wanted $699 for it, or $399 with a 3 year contract. I don't do contracts since if I'm not happy with the service, I switch. So, off to eBay I went, and voila, for a grand total of $125 Canadian including shipping I bought myself a T68i *unlocked*.
Off to Radio Shack for a Rogers SIM I signed up for an account and have been using it with no problem. Even better, I'm in Europe this month, and simply popped in a SIM from our office over here and have nice GSM service wherever I happen to go over here.
Try that with a Rogers LOCKED Sony phone. Many thanks to eBay!!!
Simple (Score:2)
It's that simple canada, don't take it.
Certainly seems that way... (Score:5, Funny)
Then, the day after I decided to cancel it, we were broken into and they stole it off the table. Reporting it stolen actually saved me the cancellation charge (~$50), and I figure whoever ended up with the hot item is getting payback by paying the high fees.
That's what I tell myself anyway. Maybe it was that Michael Moore guy... I heard he was snooping around Windsor opening people's doors.
Re:Certainly seems that way... (Score:3, Funny)
Hm.....maybe thats how I can get out of my cell phone contract...
Re:Certainly seems that way... (Score:2)
Re:Certainly seems that way... (Score:2)
Carrier subsidies (Score:3, Insightful)
When a carrier gives you a discount on a phone, it makes a bet that writing off part of the cost of the phone will pay off with the contract you have to sign to use the phone on their network.
Since GSM is now fairly prevelant in the US, I've taken to buying my phones and using whatever carrier I want (ok - there are only 3 choice right now) and allows me to use my unlocked phone with any carrier around the world, as long as my phone uses a frequency that is used in that country. Hence, I have 3 very high tech phones that I can choose between, depending on what I'm doing and where I am.
That's what mobility is all about.
Re:Carrier subsidies (Score:2)
FYI, Canada has the same system (i.e. phones only work on the carrier you bought them from). So that's not it.
Re:Carrier subsidies (Score:2)
The phones also include a SIM card and are locked to a particular network.
Basic economics (Score:2)
Supply and demand.
My guess (Score:2, Insightful)
That or there is some form of protectionist tariff designed to protect domestic telecom hardware.
It can't be a question of the companies just overcharging, if they were someone could undercut everyone else and drive them out of business.
Think Economics 1 Folks! (Score:5, Insightful)
Here in Vermont we have the same problem with electricity - it costs a lot when you have few customers per mile of wire (or even wireless miles). For the national utilities (like Verizon Wireless and the wired long distance carriers) they lose money on rural areas in order to provide the same bundle to all customers within the country. In rural Alaska all your long-distance calls come over satellite to ground stations that might serve 1000 people who are paying 6.2 cents a minute for long-distance!!!
Always look for a rational reason before you complain too much about conspiracies.
Re:Think Economics 1 Folks! (Score:2, Interesting)
teh population density in most Canadian ci
Government regulation? (Score:2, Offtopic)
Don't Canadians have to pay a surcharge on recordable media to offset the effects of piracy? If so, couldn't this be the same type of thing? The government implementing a tax to offset some perceived injustice made available by wide-spread WiFI?
Although, more than likely, as others have pointed out, it's simply supply and demand.
Question: (Score:3)
Personally, I think it's just that competition's not so hot up there.
Re:Question: (Score:3, Insightful)
Re:Question: (Score:2)
Re: (Score:2)
Intense competition in the US, and economic forces (Score:5, Insightful)
Most of the people I know who have Cell phones, couldn't afford $500 CDN, and pay more for minutes. Cell phone companies are trying to bring in new users, so they sell the phones cheap, figuring they'll make it up over time while they make a profit on the service.
Second, the US market probably has more cell phones in the top 20-40 markets then Canada has people period. So a lot of fixed costs have to be amortized over fewer people in Canada.
Finally, everything the in US wireless market appears to be about taking it in the shorts to gain market share, and to gain volume, to drive prices down. So they are investing (read losing their shirts) tons, and tons of money, trying to steal customers away from the other carriers, and make money on slim margins. Where as the Canadian market appears to be trying to sustain profitability at a much smaller volume. This means that Canadian service is probably a much better investment (from a business perspective). 5-10 years ago, cell service was a lot more expensive down here then it is now. Pricing for service is probably about the same. Not sure about the phone pricing.
Kirby
Re:Intense competition in the US, and economic for (Score:2)
I'd venture to say California has more cell phones than Canada has people.
Simple explanation (Score:3, Funny)
Well, I'm not entirely sure, but I get the distinct feeling it has something to do with Soviet Russia.
Re:Simple explanation (Score:2)
It's because we're so close to that curtain of Iron. It block's most of the signal.
Economies of Scale (Score:3, Interesting)
Rogers Wireless (Score:5, Informative)
So I called up Rogers and asked them to deactive the voicemail, so they did. Now whenever someone calls they get "This costumer needs to setup there voicemail etc etc" and I still get charged airtime! (even when the phone is powered down)
I've called around to all the other cellphone carriers and none of them are this freakin' crazy.
Basically my plan of attack is sell the phone (brand new which seems like a waste) and go with someone like Bell or Telus.
Anyone want a phone
Re:Rogers Wireless (Score:2)
It sounds like the rep didn't really deactivate your voicemail, but reset it. You should call them and ask them to deactivate it completely.
Re:Rogers Wireless (Score:2)
We get hosed ... (Score:4, Informative)
No Competition means higher rates, no reason to lower them, who else are you going to go to.
Interesting Stats for Canada (Score:4, Informative)
http://www.cwta.ca/industry_guide/facts.php3 [www.cwta.ca]
You know you could really save a lot of money if your country went ahead and consolidated to using just French.
Phone costs (Score:2)
Toilets (Score:5, Funny)
Re:Toilets (Score:2)
Are the phones locked to providers, like every where else and can we somehow get bluetooth into the equation? (yes, I'm in Telus territory and in Alberta)
Nonsense! (Score:5, Interesting)
The monthly plan is $25/month = 100 weekday minutes plus 1000 weekend/evening minutes AND all Fido-to-Fido calls and SMS are free. That's $19 USD per month.. AND a free phone.
And to top it all off, Fido subsidizes all their handsets AND you're never locked into any contract - it's all on a monthly basis. No complaints here when it comes to cell phone prices or cell phone plans in Canada..
- One Happy Fido Customer.
Wow.. (Score:2, Insightful)
What a stunning observation.
Canada is not the US. You will find a great many things where prices are not the same, some higher, some lower, sometimes by a lot either way.
The article forgot to point something out... (Score:2, Interesting)
I've been with them for almost 10 years, and I only paid for my first phone, which was one of those old Motorola bag phones...remember them?
About every 2 years I've been offered a choice of a new phone for no charge, and they've always given me a good selection to choose from. My latest is the Nokia 3595 which I received about 6 months ago...and it's a great phone.
I suspect that the article is right when it comes to new customers signing up,
Maybe it's karma? (Score:2, Informative)
Access Fee Insanity (Score:5, Informative)
I had a plan that was $20 for 200 minutes any time, but on top of this EVERYONE is required to pay a $7.95 access fee regardless of what plan they're using. So if you're a businessperson with a $100 a month plan you end up paying what amounts to an 8% tax, but if you are a po' ass student like me you end up paying an insane %40 tax (plus you also have to pay %15 tax on top of the total amount). INSANE.
All providers in Canada charge this fee. It seems to be governemnt mandated, although I think I read once that the individual providers are allowed to set what the fee is but they all decided to make it 7.95.
IMHO this is why we don't have wider adoption of mobible phones in Canada.
Also I'm not sure how it is in other countries but every text message you send with SMS costs 10 cents. So if you want to send a text message to your friend's mobile phone that says "Hi Jane how are you?" that's ten cents.. then if she replies "I'm good, yourself?" another ten cents, and on and on. My carrier (fido) had a "introductory period" where they gave away the text messaging for free and a lot of people were using it. Now that it's 10 cents per message (I think it's max 256 characters) NOBODY USES IT. I mean come on, does it really cost them 10 cents to transmit a 256 character max plain text message? I think if they charged 1 cent per message they would make more money because people would actually use the service.
Re:Access Fee Insanity (Score:2)
and I understand there's a significant amount of competition in the New York cellular market. In fact the excuse is that they're running out of numbers.
Feel free to correct me.
We get that crap here on landlines (Score:2)
Canada doesn't have the McCaws... (Score:5, Insightful)
Craig McCaw and bro's changed the rules of cellular in the United States. There belief was that it was "the subscriber" uber alles. That all else would just follow. In other words, you have to give away the expensive phones to get the subscriber. A large part of the cellular network has been paid on the backs of investors and lenders in Bankruptcy court, and the McCaws made billions selling out to ATT while the getting was good.
It is going to be more difficult to get new players (capital) to play the same game and risk that kind of capital that would likely be lost in a massive buildup of customers. Canada, just doesn't have a McCaw to rock the boat, and force everyone to play a different game. They do have Canadian Tire money though!
I always blame NASA (Score:5, Funny)
It was an honest mistake, folks, really. It's like rocket science.
Or maybe...
The computer industry did it! I mean, when did you ever buy a 40 GB hard drive that actually was 40 GB? They might have told Samsung to charge $400 for a $372.52 phone and say they were measuring the price differently. Yeah. If you're the only ones who measure it that way, it isn't different - it's wrong.
NO shit. (Score:3, Funny)
59.99 USD
799,999.999 CDN.
Services cheaper in Canada (Score:2)
Now I can't speek about cell services, but the same company from which I get DSL also provides cell access. I can only imagine that if they charge more for the phones it is because they charge less for service.
One thing that people must remember is that people have less money in Canada - less expensive plans are more desirable. This gives individuals a cheaper alternativ
someone had to say it (Score:3, Funny)
"C" is for "Competition" (Score:2)
Cell phone service will always have to be a regulated marketplace because always going to be a limit on how many providers can be using the finite resources of wireless frequencies. How effective that regulation turns out to be will
We can both win!!! (Score:2, Funny)
You (Canadians) send me prescription drugs, and I (American) send you wireless gear. Everyone saves money!
It's not based on country (Score:3, Insightful)
The moral of the story: cell phone deals are *very* regional, and while you might be able to get a great deal in one town, you won't find such a great one elsewhere. It has nothing to do with which country you are in.
facts can be obscured (Score:2, Informative)
all the phones they listed are the base price WITHOUT a package deal, and most of the american conterparts had a thing about it being free with a deal and such
the thing most people don't realise is that america has 300 million people canada has 30 million. another thing is
Who keeps their phones after the contract expires? (Score:2, Interesting)
Sign up for a 1 or 2 year plan, get a free phone. Once that 1 or 2 years are up, they only offer you either 3 months unlimited calling or a $75 CAD credit towards a new phone at practically full rate.
If you didn't care and cancelled your service, you could go ahead and get that new phone with a new number.
But it's annoying as hell to get someone
US = cheap, Canada, Europe = expensive (Score:2, Informative)
1 EUR = $1.2
Actually it would be better not to account the exchange rate. Use 1/1 for comparison.
These prices don't include a plan. Most quality phones simply don't come with a pla
Charge more money, because it's about the money (Score:2)
All Canadian Wireless carriers (except Satellite); Source: Industry Canada
Total net profit (loss) to date:
1997
1998: (743.0)
1999: (789.7)
2000: (808.6)
2001+ (no data, but I sense a trend)
So, a couple-or-three of $ Billion down the tube, and people still want a $20 phone. Call me crazy, but it seems they're pricing the phones as cheap as they can already.
Re:Charge more money, because it's about the money (Score:2)
Figures in $C million (currently US$ 785,176.00)
Even at a mere 800 grand $US to the million, that's a lot of beans down the drain.
Its taxes for lots of equipment (Score:2)
Same minidisc player much more in same currency. Same for many of their products. I think I saw the same with microphones.
Re:Balance of trade? (Score:2)
Nah, the new perscription plan is going to take care of that.
Re:Canadians are a kind and gentle people (Score:2)
Re:$699 for a phone? A SCO fee? (Score:5, Funny)
I wonder if you can run OpenBSD on a cellphone. the antenna would probably be off by default though...
Re:50lu710n (Score:5, Informative)
I am not familiar with the way cell phones work in Canada, but I would guess your suggestion would not work. If I purchase a phone in US, I cannot transfer it to another US company because of the so called provider optimization (a.k.a. cell phone lockdown). I had two absolutely exactly same cell phones, one AT&T, another non-AT&T from a friend. Once my AT&T phone died, they would not switch my service to the other phone, claiming that it has been optimized for another provider. So I would not be surprised if cell phone companies found a way to block US-to-Canada phone transfer.
Re:50lu710n (Score:4, Informative)
Re: (Score:3, Interesting)
Re:50lu710n (Score:2)
Re: (Score:2)
Re:50lu710n (Score:2, Insightful)
Here in Vermont we have the same problem with electricity - it costs a lot when you have few customers per mile of wire (or even wireless miles). For the national utilities (like Verizon Wireless and the wired long distance carriers) they lose money on
Re:50lu710n (Score:2, Funny)
Except my car's broken. Is Australia within walking distance? I'm in Vancouver. Please respond (I was banned from MapQuest).
Re:50lu710n (Score:2)
Yeah, sure. Just start walking southwest. There's a little bit of water, but don't worry. It's real shallow and you'll have no problem walking through it.
Re:50lu710n (Score:5, Interesting)
Ah, how I miss my Virgin Mobile service...buying top-up cards when I needed them rather than paying a monthly fee for minutes I may or not use, and not getting charged for the calls that you receive?! I re-emphasise "service"; what a concept
Re:50lu710n (Score:2)
also, i believe the US does have one thing right - if you're on a cell phone, you should pay for airtime. yes, it may be nice for you not to worry about minutes on incoming calls, but then the cost is simply put on the caller. who wants to worry about the cost of calling someone on a cell phone? it was a problem at a company i
Re:50lu710n (Score:2)
They *may* have mentioned buying new phones specifically so they'd be compatible, but I'm not sure, it *was* a couple of years ago
Re:50lu710n (Score:2)
The thing that always bugged me about buying dual band phones, rather then tri-bands, is the store staff never seems to know which bands they support. I mean, a dual band bought in Aus likely wouldn't work in america, and visa versa.
But I've noticed that some phones are offered are tri-bands and they are not all that gastly expensive at all here in america, here is one example
http://www.t-mobil
Re:50lu710n (Score:2)
It looks like you definately could buy the phone in the US to save some cash
Re:A Boot? What about a boot? Oh.... (Score:2)
Not very, but still, give him a point for trying!
Re:Phones too expensive? (Score:2)
During the big blackout last August we at least had phone service, could have called 911 if necessary, for the half-day we were without power. Note that Primus' FAQ even says that 911 service isn't available yet.
Re:Phones too expensive? (Score:2)
Re:Think that is expensive? (Score:2)
Where do you get that from? You are right that mobile companies are trying to move away from handset subsidies, but that comment is far from accurate.
Re:Huh? (Score:2)
That router is complete crap. I mean, utterly. I bought 2 of them during the boxing day madness. The first worked fine, until we put a WEP key on it. Suddenly, nothing could pass traffic through it. Windows, Linux, different cards, nothing. Spent several hours with no success.
So I figure, hey, a $15 wired router (and WEPless 802.11 in a pinch), what the hell. Until I tried gaming, webcams, or anything noticably suceptible to packet loss.
Re:Huh? (Score:2)
I might also point out, just about every one of those routers worked fine on my Interbaun account (Yes, I'm in Alberta)
It may just be the possibility how friendly the ISP is to router/nat. But at the same time, not all NAT's are created equal. It's quite possibe that som