3 Major HD Makers Recalling Drives? [UPDATED] 419
mauriceh writes "Seems that 3 major Hard Disk companies have a problem with defective 40GB platters. A major recall is in the works." Seagate, Hitachi, and Maxtor 40 & 80 gig drives appear to be the troubled drives. Update: 05/30 12:37 GMT by M : There is apparently no recall. Digitimes has issued a revision/retraction, and TheInquirer has a story as well.
no comments and /.ed already (Score:5, Funny)
Re:no comments and /.ed already (Score:2, Funny)
We're pleased to announce the newest reason for you to subscribe to Slashdot... Slashdoting!
eek! must check 40gig in my server... (Score:3, Informative)
.
.
.
hda: C/H/S=19158/16/255 from BIOS ignored
hda: WDC WD400BB-00CLB0, ATA DISK drive
hdc: TOSHIBA CD-ROM XM-5602B, ATAPI CD/DVD-ROM drive
ide0 at 0x1f0-0x1f7,0x3f6 on irq 14
ide1 at 0x170-0x177,0x376 on irq 15
hda: 78165360 sectors (40021 MB) w/2048KiB Cache, CHS=77545/16/63, UDMA(100)
.
.
.
*whew!* was worried there for a second. Makes me glad I gave Western Digital a second chance after they put out a bunch of potenially defective 1.6 gig Caviars out a number of years ago (p
Re:no comments and /.ed already (Score:2)
*sigh* (Score:3, Informative)
I mean, a one year waranty nowadays, It's a joke.
Now I'm off to back up my data because my drive will probably fail soon.
Re:*sigh* (Score:2, Interesting)
So, scan one in, edit it, and use that to get maxtor to send you a new one. If the decline it, sue the store in small claims court.
Maxtor has been good but this 1 year warranty bullshit makes them no better than Fangtun.
Re:*sigh* (Score:5, Informative)
You should look into the Western Digital Special Edition drives. 8MB cache, fast as snot (Western Digitals seem to be kicking the rat dander out of most every other ATA drive manufacture nowadays, with or without the cache boost), and best of all, three year warranty!
40GB Western Digital Special Edition drive == $116CDN. The full warranty makes them a steal.
Speaking of fiascos {cough} Remember that Fujitsu fiasco not so long ago? Yeah yeah, we're still getting them in (two today alone). See, it's a lot easier selling these 40GB drives at $116 when people are able to RMA their 20GB Fujitsu and get a $118 cheque in return. Costs them all of $12 for a box, packing material, and shipping costs. So a brand-new drive with warranty costs them a whopping $10.
The sad part, however, is that I've had so much practice I've become good at telling customers their data is gone. {sigh}
DEAR GOD (Score:5, Funny)
Slashdoted? (Score:4, Informative)
Jimmy Hsu, Taipei; Wen-Yu Lang, DigiTimes.com [Tuesday 27 May 2003]
Three major brand hard drive vendors - Seagate Technology, Maxtor and Hitachi Global Storage Technologies - have started recalling some of their 40GB and 80GB products sold in Taiwan due to similar defects identified in the products, Taiwanese channel distributors said.
About 12,000-15,000 defective hard drives are estimated to have entered Taiwan. It is unclear whether the same groups of products, with an estimated defect rate of 10%, have also been marketed in other parts of the world, sources said.
Local distributors said they began to see soaring return rates on the hard drives since late April. Most of the returned drives reportedly suffered from bad sectors or problems being formatted, and were found to have come from the same sources in China.
Among the top four hard drive vendors worldwide, Western Digital is the only one unaffected by the incident, as the company does not have products manufactured in China, sources said.
It is suspected that high defect rate was caused by the inexperience of certain manufacturers in China as they were transitioning to new production processes, sources said.
Local agents declined to confirm the report. While Maxtor agent Xander International denied seeing an unusual defect rate, Seagate agents Synnex Technology International and Taiwan Aries stressed that customers would be provided with complete warranty services if they were sold defective products. Comments from Hitachi were unavailable.
Re:Slashdoted? (Score:5, Funny)
OMG SARS has crossed species into hard disks ? Now that's a clever virus..
Seagate refutes this (Score:5, Interesting)
Glad it's only 3 (Score:3, Funny)
Wait - where's that smoke coming from? Aw, fuck.
Make that 4 hard drive manufacturers.
Re:Glad it's only 3 (Score:4, Interesting)
Got a replacement from WD (which was a refurbished drive and makes "clicking" sounds occasionally.
Took it out of my system and replaced it with a Maxtor 120gb which is quieter, faster and of course, bigger.
The 80gb refurbished drive is now in an external firewire case as a data transport drive.
I was less than impressed getting a refurbished drive back from WD on a drive that's less than 6 months old - I'm sticking to Maxtor / Seagate from now on.
N.
Re:Glad it's only 3 (Score:3, Informative)
Makes perfect sense... (Score:5, Insightful)
Just as I suspected (Score:5, Insightful)
Re:Just as I suspected (Score:5, Insightful)
Yeah progress!
Tom
Re:Just as I suspected (Score:5, Interesting)
After spending last weekend trying to salvage stuff from my 9 month old 80GB IBM drive that went into coma, I can only 800% agree with you.... But if you (and I) think that ruggedness is more important than performance or "buck per giga", maybe we better look at SCSI drives. I've couple of those Fujitsu 4GB drives around that could function as a boat anchor. Real engineering stuff.
On the other hand, I'm very afraid some
SCSI versus IDE (Score:5, Insightful)
On the other hand, if it's just a matter of quality control, then it's not suprising if SCSI is more reliable. Except for a few hardware snobs that refuse to run IDE, SCSI is purchased by people who need sustained throughput: servers, developers who do a lot of builds, render farms, that sort of thing. These customers are going to pay more attention to failure rates than IDE customers, who tend to be end users. Once something becomes a consumer technology, manufacturers assume that bad units will just get returned, and don't worry about failure unless and until the failure rate gets too expensive.
Customer satisifaction? Get real. Most people assume that when their computer breaks, its because they did something wrong.
And hey, why do people buy IDE drives? Because they're cheaper than SCSI. And here's one reason why!
Re:Just as I suspected (Score:3, Interesting)
So true, I've had 2 Fujitsus HDs, 5GB and 3GB that I use every day , day in and day out, heavy trashing, Windows and Linux. They are still serving me well.
*knock on wood*
Re:Just as I suspected (Score:5, Informative)
warranty on seagate scsi drive == 5 years.
Looks to me like seagate believes they're better drives.
Samsung still has 3 year warranties on their ide drives. Only one I'l buy from now.
Comment removed (Score:4, Insightful)
Re:Just as I suspected (Score:3, Informative)
Companies wouldn't be willing to warrant things for that long if they weren't darn sure they wouldn't lose money in the process - and returns are very expensive.
Re:Just as I suspected (Score:2)
Re:Just as I suspected (Score:5, Insightful)
Really? Strange that the beancounters from *all* the major HD makers seem to think otherwise. Otherwise at least *one* of them would simply stick to three year warranty and VERY LOUDLY publicise the fact.
They've all done the sums and if it's more cost effective to manufacture (slightly) defective parts with a reduced warranty, well, they're right onto it.
All I want is a drive bigger than 40GB that'll actually *last* 5 years. Is that so hard? Apparently yes. I've got 80MB drives that are thirteen years old and still get run 8hrs a day. I don't think I'll ever see that of the new, 1 year warranty drives.
Re:Just as I suspected (Score:2)
Re:Just as I suspected (Score:2)
As far as I'm concerned , big drives are good for the "Wow!" factor, but are pretty much useless for serious data storage work. What's the point of having all that space if the damn thing dies 6 months down the track? Hard drives have to be pretty much the last "unreliable" bit of gear there is in a PC.
Increasing areal density just to get the "Wow!" factor doesn't help their reputation one bit when the er
Re:Just as I suspected (Score:2)
Re:Just as I suspected (Score:2)
It's in a server , and with the moving the data off it and the putting data back on the new one, and the warranty claim, and the sending away and all that.
Thank God it's Friday, anyway.
Re:Just as I suspected (Score:2, Funny)
One word. Upgrade.
Re:Just as I suspected (Score:2, Insightful)
Oh, come on. It's not even in the financial interest of the drive manufacturers to create less reliable products. The supposed "savings" of doing so would be easily outweighed by the decrease in reputation and sales figures, and the increase in costs to them for replacing drives that went bad during the warranty period (whatever the length).
The real
Re:Just as I suspected (Score:5, Interesting)
You might want to use a utility like DTemp [peterlink.ru] or hddtemp [coredump.free.fr] to check your drive's temperature, and improve your cooling if your temps are over 35C. I've been using a Chieftec Dragon [chieftec.com] case for my home box for a few years now, which has a really nice drive cage with an integrated 80mm fan that blows fresh air directly over the drives, and my temps are rarely over 30C.
Re:Just as I suspected (Score:4, Interesting)
Re:Just as I suspected (Score:4, Insightful)
Well, put it this way; that 10MB drive that's been running for a decade is probably spinning quite slowly, running cooler, and has way more leeway over how far the read/write heads can be off before it starts having trouble operating correctly; probably by quite a few orders of magnitude compared to a drive where a single platter may be 8,000 times denser.
So: 1. The platter can wobble to the point at which the drive rattles like crazy and it'll still be fine. 2. The bearings can fail to this point without anything batting an eyelid. 3. The components can expand a lot more freely without worrying too much about anything becoming misaligned. 4. All these components have less stress on them due to lower RPMs and less aggressive seek times.
Compare this with your shiny new 80G drive, where if your drive's rattling, it's probably already dead, and if the bearings are going, you're probably going to see tonnes of failing sectors long before you even hear the buzz of the platter's misalignment.
Quality isn't going down; requirements are getting stricter -- You can compare it to a shooting range; you start off 1m from your target, and slowly increase the range until it's 8km away.
The quality of your gun and your aim's almost certainly improved massively during that period, but it's pretty obvious which target's easier to hit reliably, especially when you're competing in a cutthroat market where you have to do it before the other guy and at least as cheaply, or else.
Re: (Score:3, Insightful)
Limited effects.... (Score:5, Informative)
Re:Limited effects.... WRONG! (Score:2)
Worries about recently purchased drives are completely founded unless and until we have a list of the affected serial numbers.
Small clone shops and swap meets (Score:2)
Maybe. Many small local pc-clone shops and swap meet types seem to get parts straight from Asia. Lots of gray market stuff going on. Last I heard about half of PCs in the US come from small local pc-clone shops.
Your current drive may be OK but you should really think twice about the
Topical? (Score:4, Insightful)
I sincerely question the Slashdot-newsworthiness of this.
I guess I am surprised that 3 major manufacturers use the same source. Seems weird, but I guess not too uncommon in manufacturing. But seems like a critical component to outsource to China.
There was more SCO news that just came out in the last hour and it regards Linus. How did this story make it and that not? We don't have nearly enough SCO-lawsuit news these days.
Re:Topical? (Score:2)
Re:Topical? (Score:5, Funny)
Hi, I am a member of the slashdot welcome team. You must be new here.
Welcome!
Price collusion anyone? (Score:5, Insightful)
I sure hope that one of the part distributors' factories doesn't suddenly explode out on some tiny unheard of little island in Asia or anything.
[ referring to the great memory price spike back in the mid-late 90's ]
Just imagine what the price of hard disks would skyrocket up to. It kind of makes you wonder where the storage/profit ratio begins to slope off for the manufacturer...
Re:Price collusion anyone? (Score:3, Interesting)
[ referring to the great memory price spike back in the mid-late 90's ]
I am pretty sure that the Sumitomo Chemical company fire was a complete lie. It's been a while (almost 10 years now?), but I seem to recal claims that this company produced half of the industry's integrated circuit epoxy, and that was the excuse for the dramatic increase in memory prices. Thi
now what (Score:4, Interesting)
rtfa (Score:2)
Re:rtfa (Score:2)
Much to the annoyance of the Chinese.
Re:rtfa (Score:2)
So who's left? (Score:2, Interesting)
grrr (Score:5, Insightful)
/.'ed already (Score:5, Informative)
Hard drive makers' stories start unravelling [theinquirer.net]
Seagate, Maxtor, Hitachi say there's no hard drive recalls [theinquirer.net]
Seagate denies Taiwan hard drive recall claims [theregister.co.uk]
Maxtor drives (Score:5, Funny)
Re:Maxtor drives (Score:2)
From China? (Score:5, Funny)
Re:From China? (Score:2)
Thats funny... (Score:3, Informative)
Seagate, Maxtor, Hitachi say No Recall (Score:5, Informative)
http://www.theinquirer.net/?article=9704 [theinquirer.net]
Enjoy....
~whm
And Then Again, Maybe Not. (Score:5, Informative)
http://www.theinquirer.net/?article=9740 [theinquirer.net]
An excerpt: Should be interesting to see how this really pans out.
-Hope
Hard copies of everything (Score:5, Funny)
Oh well, I'm sure the inkjet manufacturers will figure something out.
Maxtor... (Score:2, Interesting)
Avoid everything Maxtor, not just 40/80 GB ones. Maybe their other drives are better and you've had good experiences, but their tech support is insulting and therefore doesn't deserve the business.
buy Western Digital Special Edition (Score:4, Informative)
Re:buy Western Digital Special Edition (Score:2)
source [wdc.com]
Personally I swear by Western Digital already, I don't need an article of dubious validity to convince me of that.
This is not true. (Score:5, Interesting)
saying this they have not issued ANY recall
regarding drives shipped to Taiwan.
Although Maxtor and Hitachi were not available
for comment, Seagate has "damned" this report
innacurate.
Here is the link to the report of Seagate
denying ANY HDD Recalls.
http://www.theregister.co.uk/content/54/30897.htm
Re:This is not true. (Score:2)
Not issuing a recall just means they're still in denial.
t_t_b
In other news.. (Score:5, Funny)
Re:In other news.. (Score:3, Funny)
China??? How About Singapore??? (Score:2)
I finally gave up on Maxtor and went with a 120gb ATA-100 Seagate drive which has worked flawlessly for 3 months.
Crossing my fingers...
Harddiskenal Fortitude (Score:5, Insightful)
Western Digital STILL offer a 3 year warranty on their drives. I've bought two WD 120Gb (8Mb
cache) disks in the last 4 days. I specifically bought WD because they are the ONLY one of the
major harddisk manufacturer that are standing behind their product.
Personally, I wouldn't touch a harddisk that the manufacturer is only prepared to offer a 1 year
warranty on.
Re: (Score:2)
Re:Harddiskenal Fortitude (Score:2, Informative)
Lost Maxtor (Score:2)
Hopefully the disk was not full with important information (it was a backup disk). Most of the info I recovered, but anyway a 3 months old disk just FAILS, no warning, no nothing - just one morning it makes a nice sound GRRRRR and the BIOS says HDD failure
My next disk is going to be SCSI
Just mirror it .. seriously you guys. (Score:5, Interesting)
Re:Just mirror it .. seriously you guys. (Score:2)
They do? Maybe higher end SCSI ones, but I don't think I've ever seen an IDE motherboard with hardware RAID.
Re:Just mirror it .. seriously you guys. (Score:4, Interesting)
Most of us here, you too I bet, would like to think that computers would get better and better. Meaning more capable and more reliable as well as faster and cheaper. This community invests a lot of time learning about, using, and abusing computers. We would like to feel confident that manufacturers will produce reliable equipment that will repay that investment.
I would like to think that my hard drive will last longer than it takes me to get my computer customized to my desired state. I would like to think that computers won't become so commoditized that when some part malfunctions they are just thrown away like televisions, vcrs, radios, etc. I would like to think that my purchase will last until it is obsolete - it's not like that takes that long these days.
Re:Just mirror it .. seriously you guys. (Score:3, Insightful)
Would you buy a reliable harddisk that was twice as expensive? -if it was guaranteed for five years-
Re:Just mirror it .. seriously you guys. (Score:3, Insightful)
RIAA Cheers Defective Drives, SCO to Follow (Score:5, Funny)
While SCO has yet to be heard from, rumors are that they will drop all suits against users who certify that they only use defective drives in their Linux systems.
doze solution: mirror the drives (Score:2, Informative)
Ironically... (Score:2)
Western Digital (Score:4, Interesting)
General failure? (Score:3, Funny)
Re:hey (Score:3, Funny)
Re:hey (Score:2)
Re:hey (Score:2)
There are 10^30 * 8 * 2^30 grouchobits in a gibibyte [nist.gov].
The first 20 gig run well (Score:3, Funny)
I stay within 15-20 gig, and I'm cool... but too much and it strays into bad sectors, and all sorts of crap goes wrong
FOR THE LOVE OF GOD LEAVE IBM ALONE (Score:2, Insightful)
goes like this (Score:5, Informative)
If your drive/computer was made before March 2003, my guess is you aren't on the list to worry. Certainly anything from before 2003 isn't part of this discussion. Most drives from the last 8 weeks are still in the distribution channel, and just starting to surface, so again, if you bought yours even as little as a month ago, you are mostly likely clear. Also, they tend to go to the OEM's first, so raw drives would be a bit lower on the worry list, me thinks.
I've gone through 5 Maxtors (Score:5, Interesting)
Re:I've gone through 5 Maxtors (Score:2)
Re:I've gone through 5 Maxtors (Score:5, Interesting)
Recommend some good ones, appart from the ones that can be run automatically from fdisk (badblocks...?), please.
I have an old 20G drive that was losing data in an older system. I'm looking for some stress test to figure out whether it was the MB/Chipset or the drive.
Re:I've gone through 5 Maxtors (Score:3, Informative)
How about the diagnostics from teh manufacturers web sites.
If you can't find one for your drive, try another manufacturers diagnostics. The basic tests should work since they are based on the S.M.A.R.T. standard. I know the Maxtor daignostics will test other drives for at least the 2 minute test.
BTW I wan't to ask if any of these people who experienced failures have S.M.A.R.T. turned on, and if so did you get any warnings from it before it failed?
Re:I've gone through 5 Maxtors (Score:3, Insightful)
Plus, I was not impressed with the service level of the people i purchased it from, and the drive does have chinese characters on it... im going to check if it was made in china, and if it was, well, i have a tape drive somewhere about - time i got around to installing it I feel
Re:I've gone through 5 Maxtors (Score:5, Informative)
Maxtor's Powermax [maxtor.com]
Western Digital's Data Lifeguard Tools [wdc.com] (You only need the Diagnostics module. There's also a Windows version farther down.)
Hitachi GS (Including IBM drives) Drive Fitness Test [hgst.com] (Also check out SMART Defender, farther down, for a lightweight windows systray icon to monitor all your drive's SMART status.)
Seagate's SeaTools [seagate.com] (Or try a direct link [seagate.com] to the file to avoid registration.)
If you've got an off-brand drive, you can check the manufacturer website to see if they have one, or just try one of the above, I believe all of them can run at least basic dagnostics on any drive.
Bootable Diagnostic CDs (Score:3, Informative)
Of the 4 programs I listed, 2 of them (SeaTools and PowerMax) use a proprietary disk creation program (Ontrack's Diskette Maker), so you're SOL for them.
The third program, Western Digital's DLG, comes (if you just download the diagnostics module) as just a .zip file containing the actual program (a single .exe). You should be able to add that to the CD portion of any standard [nu2.nu] DOS boot CD. (Disclaimer: I've used that guy's tools to make Win
Re:I've gone through 5 Maxtors (Score:2)
Re:I've gone through 5 Maxtors (Score:5, Informative)
I just got a Maxtor (120G) in the mail. Lost about half my day to it so far, it's not working to say the least. I'm glad it didn't fry my WD drive with 2 years worth of data on it when it was shaking like a hello-kitty massager in it's enclosure for a few minutes before I realized that it wasn't my new fan that was making all that noise. Now it's running with 5 layers of paper towels between it and my case to keep it from vibrating my entire case while I run Maxtor's diagnostics so I can get my RMA.
So I get the machine running just for this purpose, fire up the web browser, and this article is the first thing that pops up in my face.
*sigh*
A few years ago I bought one of those Intel-based motherboards with the faulty MMU chip shielding the week before it got recalled. I didn't have an Intel implementation of course, just the chipset. I had a SuperMicro. Their tech support people assured me that they used extra shielding on their boards, so they didn't need to honor the recall. Right. That's how they got the cheapest solution to market: extra shielding. Why didn't I think of that. And I guess that my machine freaking out at every LAN party I went to was my imagination too. I'm an AMD fanboy now. And I do more research before purchasing. Didn't save me from this disk though.
Enough venting now. I'm gonna go work on getting my RMA. And I'll start testing my disks before running them too. I had no idea I could jeopardize my _other_ drives with a faulty one.
Re:so... (Score:3, Interesting)
news flash (Score:2)
Re:Wow! (Score:2, Funny)
Re:Possible Problems... (Score:2)
I've a suggestion for you.
It's called reading.
It's a great prevention for foot-in-mouth disease...
t_t_b
Re:Screw the flying car...Wheres my Static RAM dri (Score:3, Informative)
They don't hold much, but they're nice and quiet, and with no moving parts, you have that much less to worry about. Search google for CF-to-IDE adapters.
The adapters are usually really cheap since CF is actually just a miniture ATA connector. There are a couple problems with it though: