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Hardware

Are Printers What They Used To Be? 1025

Fifster asks: "Has anyone noticed any trends in terms of printer quality nowadays? Perhaps it's just me being nostalgic, but I used to have an old HP Deskjet 500 maybe...ten years ago, and it worked for years. Sure, it wasn't colour, and it was noisy and somewhat slow, but it never died. After I decided to retire it and buy a fancy new colour printer with features I don't really need, I've gone through about a printer a year. I finally decided to get a Brother HL-1440 laser printer to avoid the cost of cartridges after my last HP died after I replaced an expensive cartridge. Has anyone else noticed this trend of poorer and poorer quality printers, at least in terms of life expectancy?"
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Are Printers What They Used To Be?

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  • what do you expect (Score:5, Insightful)

    by papasui ( 567265 ) on Tuesday April 08, 2003 @10:31PM (#5690435) Homepage
    when you can buy a printer that's cheaper than the ink cartridge costs.
    • by hillct ( 230132 ) on Tuesday April 08, 2003 @10:52PM (#5690602) Homepage Journal
      Of course. Printer manufacturers realized -maybe 10 years ago- the same thing that game manufacturers realized more recently; that far greater proffits await those who seek out continuous revenue streams. In the case of game manufacturers, sell subscriptions to online games, with monthly fees. For printer manufacturers, dump the printer hardware at cost and maintain the high margin revenue streream available through sale of replacement ink cartridges. This revenue stream is so lucrative that some manufacturers have gone so far as to include encrypted signatures encoded in their cartridges sutch that competing vendors can't produce cartridghes for their printers. As I recall, some would-be cartridge vendors have sued printer manufactuters claimin that this practice is anti-competitive. At the moment I don't recall which companies this relates to. I believe it was one of Cannon, Brother or HP, and that there was a story about it on /. a year or so ago.

      --CTH
      • by hendridm ( 302246 ) on Tuesday April 08, 2003 @11:09PM (#5690715) Homepage

        > Printer manufacturers realized -maybe 10 years ago- the same thing that game manufacturers realized more recently; that far greater proffits await those who seek out continuous revenue streams.

        That may be true, but it still doesn't explain the drop in quality of printers. I can't buy your cartridges if my printer doesn't work, and if I have a bad experience I am likely to take my cartridge business to various competitors until I find one that sucks the least.

        > As I recall, some would-be cartridge vendors have sued printer manufactuters claimin that this practice is anti-competitive.

        It's Lexmark, who manufactures Dell's rebranded printers as well.

        • Quality isn't so much the issue as I see it...

          In other words quality is at an all time high,, it's longevity that's the problem.. I think there is some connection between complexity and problems (think Murphy's law). But there are other issues that are plain stupidity. A great example is the current line of Epson photo printers, I've owned three of their models over the last three years (yikes! one per year..) All of the printers had a common flaw, the printhead is built into the carrier for the cartri
          • by tcr ( 39109 ) on Wednesday April 09, 2003 @07:16AM (#5692315)
            (I've also found that in really bad cases you can suck a bit of ink through the printhead, but it doesn't taste too good, although on the bright side it doesn't seem to stain your mouth as long as you rinse it out right away...)

            ??!! Sounds like you've been snorting toner, too... :-)
          • by sg3000 ( 87992 ) <(sg_public) (at) (mac.com)> on Wednesday April 09, 2003 @07:26AM (#5692355)
            > I've also found that in really bad cases you can
            > suck a bit of ink through the printhead, but it
            > doesn't taste too good

            You know that "Post Anonymously" feature? This is one of times when you should have used it. I'm not sure if fellating your printer is anything you want to admit with a traceable user name.

            On the other hand, you might be able to take pictures of yourself in the said act, post them on the Internet, and use the membership revenue to offset some of the cost of buying new cartridges! :-)
        • by Tord ( 5801 ) <tord.janssonNO@SPAMgmail.com> on Wednesday April 09, 2003 @03:58AM (#5691851) Homepage
          > > Printer manufacturers realized -maybe 10 years ago- the same thing that game manufacturers realized more recently; that far greater proffits await those who seek out continuous revenue streams.

          > That may be true, but it still doesn't explain the drop in quality of printers. I can't buy your cartridges if my printer doesn't work, and if I have a bad experience I am likely to take my cartridge business to various competitors until I find one that sucks the least.

          Yes it does. The printer manufacturers wants you to buy a new printer every few years, even if they sell them at a loss. Why? Because when you have a new printer you have no choice but to buy your ink from the original manufacturer since there are no 3rd party cartridges yet. If you have an old printer, chances are that you can find cheaper third party cartridges.

          This scheme works extremely well in order to keep the heavy users to buy your cartridges. Their printers break down quicker, thus giving them a quicker upgrade cycle, probably ahead of the 3rd party ink suppliers, making them buy only your cartridges. These are otherwise the clientel that is most inclined to put in the effort to find and buy good, cheap 3rd party cartridges.

          So I guess that the most lucrative "point of failure"-setting for the printer manufacturers would be so they make the printers break down for the heavy users around the same time as the 3rd party ink cartridges gets available.

          The best way to remedy this sick and wasteful situation would be for some government-, industry- or consumer-organization with a lot of clout to set a simple, patent free standard for ink cartridges and strongly encourage the use of it. If a large enough share of the user base gets behind it, the printer manufacturers are forced to accept it. The same goes for many other product groups, including wacum cleaner bags.

          • by willfe ( 6537 ) <willfe@gmail.com> on Wednesday April 09, 2003 @06:50AM (#5692253) Homepage
            I agree completely that this is what the manufacturers must have in mind; we'll buy the latest-and-greatest new printer every year and will use up the ink before the third-party vendors come up with compatible cartridges.

            The problem with this kind of reasoning, though, is that people like me exist. :) Heh, okay, let me clarify.

            I bought an Epson Stylus Photo 890 recently, for a number of reasons, ranging from full-on (i.e. better print quality than Windows) Linux support (over USB, even!), printer resolution and speed, 6-color cartridge and separate black cartridge, low price ($300 list, $240-ish on pricegrabber), and a $100 rebate.

            It is not Epson's newest printer. It was among their cheapest (after rebates and shopping around). It's one of the best supported inkjets in Linux land. It handles lots of media types, including cardstock and glossy paper on rolls (heh; I still want to find 8.5" wide rolls of paper ... like a hundred feet of the stuff! Imagine the obscene high-quality pornobanners! :), and prints fast.

            Oh, and the aftermarket cartridges for the damned thing are five bucks a piece including shipping. Let my cats dye themselves black (or cyan, yellow, red, whatever) by stumbling upon my spare cartridges and sharpening their teeth; I'll laugh at them and consider it five bucks well spent :)

            So this idea won't work with people like me. I only paid $140 for this thing after the rebate check arrived, but if it dies after only going through 25 cartridges or so, I'm still going to be pissed, and I'll switch to another brand (if I still need to print anything when/if this happens).

            It seems another "best" solution to this problem doesn't involve the government at all, but people just refusing to buy the latest and greatest model because the front facade looks cute and it can bake cookies. At least wait until aftermarket cartridges are available.

      • by shadowbearer ( 554144 ) on Tuesday April 08, 2003 @11:18PM (#5690759) Homepage Journal

        Then there's this: I've repaired printers for more than a decade as one of the side jobs I do. I don't do electronics, but the mechanical side is fairly simple to do.

        I charge $15/hour with a cap of $75 on repairs. For most office quality printers that's not a big deal. However for most consumer/home printers with severe problems (dust accumulation, pet hair, and cigarette smoke being among the worst ones) it rapidly climbs to the cost of a new printer.

        What most people don't realize, however, is that good quality older printers, especially HPs, Xerox, and Canons, are often worth keeping around and repairing if they do the job you want to do. Most newer printers, especially those under $150 or so, are simply built to last maybe a year or so. Lexmark particularly comes to mind.

        So often, for most home users, it's cheaper simply to replace it (hey, what's new? ;-) and as noted in the parent post and elsewhere, it's often cheaper to replace a low-end printer than it is to buy new cartridges. I have to confess I don't understand the economics on this - I find it hard to believe it's cheaper for the manufacturers in the long run - but that's where the markets's going. Sad.

        I have two printers - a HP870cSE and a Xerox laserjet. Both, I suspect, will continue to give me great service for years to come. Too bad the HP cartridges cost me more than the printer is worth. The Xerox toner cartridge has a lot of life on it yet, tho.

        Just my shave and a haircut worth.

        SB

        • So often, for most home users, it's cheaper simply to replace it (hey, what's new? ;-) and as noted in the parent post and elsewhere, it's often cheaper to replace a low-end printer than it is to buy new cartridges. I have to confess I don't understand the economics on this - I find it hard to believe it's cheaper for the manufacturers in the long run - but that's where the markets's going. Sad.


          The economics of this is that the manufacturers don't quite dump the printers out at cost; they do make a profi
      • Ink spams (Score:5, Interesting)

        by yintercept ( 517362 ) on Tuesday April 08, 2003 @11:40PM (#5690898) Homepage Journal
        greater profits await those who seek out continuous revenue streams.

        The big profit stream eventually backfired as hundreds of companies have rushed into the printer cartridge refill and refurbish market.

        Printer cartridges is one of the few markets that do well on the net. The cartidges are small and easy to ship. The field is information rich...that is, you buy according to the label..not the look of the cartridge. Why do you think you get 10 spams a day from people selling ink?

        I've noticed the printer manufacturers have finally started to come down in price on the cartridges to match refillers.

        Smart printer shoppers look at the cost of printing and not the cost of the printer. Personally, I would avoid Lexmark because of the chip. I also look for those brands that have the most ink per cartridge.

      • by siskbc ( 598067 ) on Tuesday April 08, 2003 @11:52PM (#5690962) Homepage
        As I recall, some would-be cartridge vendors have sued printer manufactuters claimin that this practice is anti-competitive. At the moment I don't recall which companies this relates to. I believe it was one of Cannon, Brother or HP, and that there was a story about it on /. a year or so ago.

        I know Lexmark is currently using the DMCA to bludgeon their competition with regard to this.

        Also, if I might make a recommendation, Canon seems to be the least obnoxious with the ink issues - their printers are a little more expensive, but the quality is a good bit higher, including a lower consumables cost. This even applies to their ~$150 printers. But that's just me.

        Also, I think HP's entry level printers, even at a constant price point, have turned to crap. I've noticed a lot of DOA printers among my friends and family (I, like most of you, am the local "computer guy," so I have a decent sample size ;)), much more than they used to. Seems like they really are determined to quit doing what they did well and turn into Compaq.

        • by Kibo ( 256105 ) <naw#gm a i l .com> on Wednesday April 09, 2003 @04:26AM (#5691911) Homepage
          A lot of people seem dead set on comparing an entry level printer of 100 buck or less to what used to be a 1k+ printer. Hp's at the grand level, still pretty sweet. And they've learned new tricks.

          Don't want something that will only last a year. Here's an idea, don't buy something that's only ment to last a year. Buy something from the business line.

          As an aside. From my experience with Brother equipment. They're always a pain in the ass until you learn the secret trick. Every machine they make seems to have a special lever that has to be jiggled just so, or a spot that needs to be jabbed just right. After that, they tend more towards the simply annoying.

          But hey, you get what you pay for. Don't expect the rolex you bought off the guy dealing three card monte to be suitable for circumnavigating the globe either. It's just one of those things.
    • by drew_92123 ( 213321 ) on Tuesday April 08, 2003 @11:11PM (#5690731)
      This is an ongoing thing for me as I work for a non-profit. We have litterally hundreds of inkjets in use, 99% of them are HP.

      While we have had our share of problems with some of the older printers, as well as the cheapest of the bunch being nothing but junk we have had very good luck.

      HP DeskJet 1120C - lasts longer than the energizer bunny!

      HP DeskJet 1220C - fast, nice print quality, power supplies burn out all the time.

      HP DeskJet 1000C - big paper weight!

      HP DeskJet 960C - small, fast, quiet, very reliable.

      HP DeskJet 990C - faster version of the 960C.
      HP DeskJet 5550 - too new to comment on reliability, but good fast printing.

      HP LaserJet 2100 - good printer, fuser lasts about 120,000 pages.

      HP LaserJet 2200 - fast and quiet, few jams, no fuser trouble after 95,000 pages and still going.

      HP LaserJet 5p/6p - slow, but VERY reliable.

      Epson 777 - GARBAGE! 3 of 10 broke within 30 days. Others keep jamming.

      • by SuperBanana ( 662181 ) on Wednesday April 09, 2003 @02:15AM (#5691531)
        -list of a dozen different printer models snipped-
        This is an ongoing thing for me as I work for a non-profit. We have litterally hundreds of inkjets in use, 99% of them are HP.

        Well, if you've got "hundreds of inkjets in use" and a dozen different kinds, maybe that's why you're a non-profit ;-) (just kidding, couldn't resist.) Seriously though, what a waste; you're flushing money down the toilet.

        I see this all the time- nowadays, everyone wants a printer in their office; common excuses are "I don't want to walk down the hall", "I don't want to wait for another job to finish to get mine", "I print confidential docs", etc...despite the fact that most office printers can print the FIRST page faster than most people can walk the 30 feet to it, and a lot of them have keycode settings so it won't print the job until you enter the short code. So on etc.

        So the company I worked for bought these cheap HP printers because gateway was giving them away with the laptops. They gave them to all the people who claimed to be important enough to get one; yet another way for them to show how important they are! Hoooo boy did we find out WHY the printers were being given away. They jammed incessantly. Of course, like I said, the printers went to the top people in the company. It was a disaster.

        You can end most of your printer woes by buying more expensive, workhorse laser printers, and stationing them in strategic areas; don't buy anything smaller than something like the 4500 series laserjet(by the way, they're GREAT printers, I've bought several over the years, they've never let me down- they're fast as shit and you can even get a duplexer and lots of paper trays). Why do people buy these sorts of printers, over "inkjet on every desk" or "slightly-better-than-personal laser printers here and there"?

        -supplies last longer and are MUCH, MUCH cheaper per-page
        -built-in network cards, management utilities(HP makes a app that lets you see the toner+paper levels on your entire network, along with the message on the display) -if one goes down, people can immediately switch to another nearby unit- driver is the same etc. -6 different inkjet cartridges, 3-4 different toner cartridges in your company. Versus, oh, TWO toner cartridge types in my old company. Which makes more sense?
        -FAST at spooling and printing
        -they hold LOTS of paper/lots of different kinds
        -they're usually 100% overhaul-able(ie, the wear items are available for replacement in a 100,000-page 'kit', that sort of thing- ie, you can keep the printer for years and print millions of pages)
        -easily repaired
        -service company contracts are available for them(and the parts are stocked) if it's used in a production-type environment
        -corporations(which buy these printers, because they're smart) don't put up with printers that break constantly. I have never seen a workgroup-sized(or larger) printer 'bite the big one', while I've seen hundreds of inkjet and personal/"small workgroup" printers die horrible deaths of all sorts of different kinds.

        At the very least, standardize on one or two models of printers so you can simplify your stock/supply, and buy supplies in larger bulk quantities for cheaper- as well as stock common repair parts if necessary, or just simply always have one in-box, brand-new spare ready to go.

        Next, I suppose you'll tell me that your servers are a mish-mash of desktop/minitowers, from 5 different makers, 10 different models, different hard drive+memory types...none of them with support contracts, etc...

    • by Art Popp ( 29075 ) on Tuesday April 08, 2003 @11:34PM (#5690855)
      "Back in the Day." the DeskJets with the complicated paper handlers were jam resistant and would crank out hundreds of pages a day, and they were about $350 each. If you're willing to [pricewatch.com]
      shop ^ you can get one of the HP 1200 personal lasers for less than that and they simply rock. I installed one in a large distributor's office as their main invoice printer; it's gone through a
      couple thousand sheets a week for the past year and it's still doing a great job. So to answer the headline question, No, printers are much better than they used to be. But those that are, aren't much cheaper than they used to be.

      This is always the trend when non-techy consumers start buying a new technology. There basic formula is:

      if (features_on_the_box ~= features_on_the_other_box) {
      Buy((box_price < other_box_price) ? box : other_box);
      }

      This decision doesn't incorporate variables like manufacturer_reputation and price_per_page. The Darwinian forces that shape the market obviously shift the manufacturers emphasis away from these variables.

      The people spending +$300 on a printer are still evaluating these factors though, and if you're willing to pay the price, you can still purchase a buy-it-and-rely-on-it kind of printer.

      Personally, I have a LaserJet 4 for day to day printing and a fancy disposable inkjet (HP960c) for pretty pictures (2-4 a month), and this seems to work out well.

      In another 150,000 pages the LaserJet will be ready for retirement. I wonder what printers will be like in 2009 :)...
    • by frovingslosh ( 582462 ) on Tuesday April 08, 2003 @11:39PM (#5690892)
      So lots of people will be posting here that the printer makers are trying to make an (obscene) profit on the ink and sell the printers at a loss to do so. The problem with this and the current quality of printers is that if the printer craps out or dumps a lot of that expen$ive ink prematurely, the last thing I'm going to do is but another of their printers. And even if I was a slow learner and did buy the same brand, since the printer is sold at a loss, they hardly make any money selling me another one, particularly if I have a nearly full ink cart that I can use in it.

      Yes, I know Epson has circuitry to prevent that, but it's just another reason the next printer would not be Epson, so they would be far better off in spending a few cents more and making sure that the printer lasted long enough for them to gouge me on the ink to make up the loss on the printer.

      • New customers (Score:3, Insightful)

        by lpret ( 570480 )
        This is true, except for 2 things:
        1. There are always new customers. Printers continue to be bought with new PCs, and we've seen PC purchases continue to grow.
        2. Uneducated people believe that printers only last a year or maybe two. Blame it on really good marketing by the printer companies, or blame it on the price (the logic goes: if a printer only costs $40 dollars, then replacing it isn't really a big deal) -- I mean, look at what is being posted on this thread -- everyone here says that printers last
  • $40 at Walmart (Score:3, Informative)

    by bsharitt ( 580506 ) <bridget@NoSpAM.sharitt.com> on Tuesday April 08, 2003 @10:32PM (#5690437) Journal
    I bought a Lexmark for $40 at Walmart, and it's a peice of crap. To make it worse the drivers for Linux don't work with CUPS(thus not Mandrake 9.1)

    • by sterno ( 16320 ) on Tuesday April 08, 2003 @10:51PM (#5690593) Homepage
      That's exactly why printers, and many other electronic devices, increasingly, suck. When you went to Walmart, did you do a thorough comparison of the quality of these devices? Did you get test pages, check the durability of the construction, and ask the opinions of other people who owned them? Of course not, if you had that $40 printer would still be on the shelf at WalMart.

      The problem is that today, most people are comparing devices based on price and nothing else. So, if a manufacturer can undercut its competitors prices by reducing the quality a few notches they'll do it every time. Until consumers, in general, prioritize things like quality and customer service over price, you can expect devices to continue to suck.
    • Re:$40 at Walmart (Score:4, Informative)

      by cgleba ( 521624 ) on Tuesday April 08, 2003 @10:51PM (#5690594)
      I'm guessing that you are referring to the z22 or the z32. You're right it won't work out-of-the-box with Mandrake 9.1, but if you can find a copy of plain old lpd and install it you can get it working nicely.

      I don't have time to write a HOWTO here, but basically the way that it works is that you have lpd pass your print jobs to ghostscript which passes the ps to the proprietary Lexmark printer binary (for lack of a better term) which takes the postscript and transforms it into printer commands which are passed to the printer through the parallel port or USB port (both work).

      Sucks up a ton of CPU time while printing, but since everything understands postscript under Linux (or could easily be converted to ps with ghostscript), all you have to do is choose "lpd" as your printer in all gnome, kde, cli, etc apps.

      It is not for the faint of heart (have to mess with printcap, conversion scripts in /var/spool and ghostscript) but it does work very well (and transparently) when set up properly.

      Attempting to set up that printer made me understand UNIX printing pretty damn well -- but then, too, I am one of those Linux masochists that always chooses the toughest way to set things up so that I can learn more about UNIX internals. As the saying goes, it is not the destination that is the most fun, but the trip.

      Then, too, most people are not like me and want "plug and play". In that case, I can see your disappointment.
  • Printers, feh! (Score:5, Insightful)

    by ackthpt ( 218170 ) on Tuesday April 08, 2003 @10:32PM (#5690439) Homepage Journal
    Amazingly my HP Deskjunk 895Cse still works. It misbehaves regularly and print quality is looking less impressive every time I run off copy. It's 3 years old and I've undoubtably spent as much for ink cartridges as I did to buy it originally. Yes, they do print very nice and pretty when they're new. Best not to expect that for long though, like a chinese made egg beater in my kitchen drawer the plastic cogs loosen up until it starts making strange noises and jamming. Oh, and a big thanks to HP for renumbering the ink cartridges, that was a huge help, now I go to the store and say, "well, it was a C1823D, no I can't remember what model the printer is, I only kept track of the cartridge." Naturally there's now guide handy at the store either, so I'll probably have to look it up on-line and put the new number in my PDA while I'm thinking about it.

    The real question would be, what's a decent quality printer these days?

    Stashed in my closet is an Alps ALQ-224e, one mighty printer. You don't find them made like that anymore. It's got to weigh 30 lbs, but it could whip off draft copy fast, and best of all on fan-fold paper. Ever try to debug with your code scattered across several sheets of laser printer paper? Ugh! I'll probably keep this beast as long as it runs. I've still got two ribbons for it and they're still for sale (apparently these things were more popular outside the US, as in Europe) and ribbons are still for sale for it.

    • Re:Printers, feh! (Score:5, Informative)

      by d3moneyes ( 664766 ) on Tuesday April 08, 2003 @10:44PM (#5690535)
      misbehaves regularly and print quality is looking less impressive every time I run off copy. It's 3 years old and I've undoubtably spent as much for ink cartridges as I did to buy it originally. Yes, they do print very nice and pretty when they're new. Best not to expect that for long though, like a chinese made egg beater in my kitchen drawer the plastic cogs loosen up until it starts making strange noises and jamming


      Unfortunately, the printer itself is not capable of "losing quality." The particular printer you have is basically a simple processor that moves a carriage back and forth and tells the cartridges (which are actually pens) when to shoot ink. The cost of "cartridges" (read: pens with ink resevoirs) is a little ridiculous...however, you are paying for the actual PEN itself (the unit which is responsible for laying down the ink). Next time you are in the printer aisle, look at the cost of the pens BY THEMSELVES (for the printers which need them--OfficeJet D Series, for example)...

      The point of this: each time you replace your ink, you are actually getting a brand new pen as well, so the quality is exactly the same as when you bought the unit (unless they are misaligned, or need to be cleaned). This changes with newer printers which use lasers to self-align.....
      • Re:Printers, feh! (Score:5, Interesting)

        by ackthpt ( 218170 ) on Tuesday April 08, 2003 @10:52PM (#5690608) Homepage Journal
        The point of this: each time you replace your ink, you are actually getting a brand new pen as well, so the quality is exactly the same as when you bought the unit (unless they are misaligned, or need to be cleaned). This changes with newer printers which use lasers to self-align.....

        I'm quite familiar with how they work. The issues I have are more along the remaining mechanics responsible for paperfeed, alignment, sensors (got paper?) etc.

        Images used to look beautiful, now they regularly have bars, even with a new premium HP cart., due to the paper feed being less precise. I've wasted a number of envelopes, too, as it seems to be getting cranky about how it wants to handle them, i.e. how far does it advance the form before it decides it actually has been moving a form rather than trying to load it.

        And slow doesn't begin to describe it. The way it appears to recalibrate every time I start a new print job appears to indicate they knew it would run into problems eventually and try to correct itself.

        Then there are the messy jams. And I haven't even run mailing labels through it. :-) Anyone who has ever had to disect, clean and reassemble a printer a user has reversed mailing labels through, I appologise for recalling that memory and making you cringe.

        This was ~$300 printer when I bought it. An equivilent printer off the shelf is about $124 now. Total cost of a set of carts, from a discount seller, $55-$60, YMMV.

  • by Noexit ( 107629 ) on Tuesday April 08, 2003 @10:33PM (#5690447) Homepage
    I've been going through about one a year as well. I don't buy cartridges anymore, just printers.
    • I've been going through about one a year as well. I don't buy cartridges anymore, just printers.

      Quite a few of the posts mention the logic of a $50 printer with a $25 mail in rebate being cheaper than a $35 ink cartridge. So buy a new printer not a cartridge, right?

      Wrong. That $50 printer comes with a "sample" cartridge. What that means is you get a cartridge that's deliberately only 25% or whatever full.

      It's enough to make you think you're getting a deal, buy the printer, install the drivers, print may
  • Quality is job N (Score:5, Insightful)

    by kwerle ( 39371 ) <kurt@CircleW.org> on Tuesday April 08, 2003 @10:33PM (#5690448) Homepage Journal
    It COULD be that the cost of the printers you're buying has something to do with their useful life.

    I had a conversation about toasters a little while ago that went the same way. Ya know - your parents toaster that they got when they were married still works, but you go through one every year or two?

    Try spending 5x the money on a good toaster and see how long it lasts you.
    • Re:Quality is job N (Score:4, Interesting)

      by thelen ( 208445 ) on Tuesday April 08, 2003 @10:53PM (#5690618) Homepage

      Yep, generally speaking, you still get what you pay for. That's a lesson my parents drilled into my head from the time I was a child -- you're better off spending more at the outset for a higher quality item than buying a cheaper item with earlier obsolescence.

      Case in point, the Nakamichi amplifier I bought 12 years ago for $600 is still cranking along just fine, and I've gotten that many years of superior sound quality from it compared to say, a $200 Technics. My dad's is even older and is only soon to be retired because it predates too many audio-video advances.

    • Re:Quality is job N (Score:4, Interesting)

      by slaker ( 53818 ) on Tuesday April 08, 2003 @11:03PM (#5690684)
      The problem is, there's no printer to spend 5x the money on. Not really. A $500 inkjet printer is either a photoprinter, in which case it's the same print engine and mechanics as the $99 inkjet, with a $20 card reader, a 2" LCD and maybe some extra paper and color matching options built into the driver (the HP 932 and several HP Photosmart printers were essentially identical, at least)... or the $500 inkjet is a low-end network printer, in which case it's the same as a $99 printer, but maybe with an ethernet port and perhaps a built in print server. In neither case is there an update to the mechanics.

      $500 laser printer? Have you looked at the $300 - $500 laser printers lately. These "low-end" products have adopted the cheap manufacturing typically associated with $90 inkjets. No benefit there, either.

      So how do you get a decent printer?

      My rule of thumb is to either buy something that resembles a photocopier - I like HP 4000-series printers - these are printers that it's probably worth keeping up a service contract (I have a Phaser 850 at home. The service guy has been out twice since January to fix minor problems with it), or a LaserJet 1 - 4 that isn't an "L" or "M" model. Those things will take a bullet and keep printing.
      • Re: Not true (Score:5, Interesting)

        by Billly Gates ( 198444 ) on Wednesday April 09, 2003 @04:39AM (#5691936) Journal
        YOu can buy a laser printer for $225. My HP laserjet 1100 is very reliable and was purchased for that price. The difference between reliabilty is night and day compared to an inkjet.

        I disagree with you on the assertion that low end laser printers are just as crappy as the low end ink jets. This is what I thought originally but was proven wrong. The reason inkjets suck so much is because the ink is low grade and dries out on the ink heads. Or dust from paper clogs the nozzles when passing through. Also the mechanics wear down and are not designed to handle more then 5k copies.

        A laser is different because the vast majority of parts are in the cartidge itself. Only the laser writer, transfer corona, feed tires, and the loading mechanism are left. The drum, toner, charge corona, developing unit, and recycling unit are in the actual cartridge.

        This means the same manufactoring which takes in account that the el-cheapo gears that brake every 3k copies will be replaced whenever you change the ink!

        This makes them extremely reliable. The technology also insures jams are next to zero and even dirty paper will never smudge. The ink lasts for a long time because it is already a powder and is melting into the paper. It is not a liquid that can dry out. And last the majority of customers who buy laser printers are bussiness users who will not tolerate downtime and have requirements about pages printed per month. Inkjets are made for the consumer who printers something every once in a while.

        It is true what your saying with built in obscelence. I have seen it with coffee makers. My mother decided only to buy the top of the line coffee makers because of breakage. No luck. She now uses an old MR Coffee bought when I was born because it works. However laser printers are not built like this and even if a problem arises you can always replace the toner cartridge which takes care of %90 of the problems since this is where most of the mechanisms are.

  • I have definitely noticed that printers have gotten more and more flimsy. But they also have gotten much cheaper. You can still pay a lot of money and get a printer that will last you years, but nowadays the entry-level consumer models are meant to be cheap and replaceable. It usually costs more to fix one of those printers than it does to buy a new one. The printers don't even have a printhead these days, the head is included on the ink cartridge.
  • by ericdano ( 113424 ) on Tuesday April 08, 2003 @10:33PM (#5690452) Homepage
    I too have a Brother 1440. I use it to print music for my students. It is a great little printer. However, I do miss having postscript. My old Lexmark Optra R+ does print better due to the Postscript it has, but the toner costs are like over what you can get a new Brother for ($300 for the last toner last month, for 14,000 pages).

    The point is, yeah, these cheap printers work great, but they don't have postscript, which does bring down the print quality in my opinion.

    • Oh, I have had the brother for about a year, and have gone through about 2 or 3 toners. I do about 20 pages or so a day. Sometimes more. Haven't had a problem with it at all. I just miss having postscript.

      Oh, the Lexmark printer I have had for like 6 years is built like a truck. Think is really durable, and I've done about 40,000 pages on it. Great printer.

    • You get what you pay for. It's quite possible that for only $100 on top of what you paid for your Brother 1440 you could have gotten a postscript capable printer.
  • Deskjet? (Score:5, Informative)

    by telstar ( 236404 ) on Tuesday April 08, 2003 @10:34PM (#5690453)
    You're citing the Deskjet as a quality printer? I had the Deskjet 500, the Deskjet 500c and some other variant of the Deskjet and they all sucked. (Don't ask me why I kept buying them). They cost in the neighborhood of $500, were loud ... slow ... and EVERY single one of them deteriorated to the point where they were useless.

    The happiest day in the life of those printers was when I sent 2 of them down the garbage chute and listened for the crash at the bottom. Deskjet, a quality device? I think not.
  • by Ars-Fartsica ( 166957 ) on Tuesday April 08, 2003 @10:34PM (#5690454)
    I can buy a somewhat useable printer at the grocery store for $30. At that price I could see using it once or twice in a pinch and tossing it.
  • by Anonymous Coward
    Still going strong, bought it new in mid '87...Sure, it's only 300 dpi and is slower than today's printers, but it's built like a brick outhouse.
  • It is no secret that HP has been building some of their printers in ways so they don't last as long, and they are also making a KILLING on ink.

    Personally, I bought a Canon BJC-8200, which has six colors (Black, Dark Cyan, Dark Magenta, Yellow, Light Cyan, and Light Magenta) and uses individually replacable ink tanks. It has proven to be quite reliable and the ink is cheap. The additional colors make for much better photo prints.

    Personally, I don't plan on buying another HP printer ever. (Or lexmark for th
    • by Billly Gates ( 198444 ) on Tuesday April 08, 2003 @10:41PM (#5690520) Journal
      HP makes great laser printers.

      THe problem is not the manufactors but the technology. They all blow. I do not know of 1 inkjet that is reliable. Not one!

      Epson is bad, cannon is worse, hp is ok, and lexmark makes medicore ones.

      Since I upgarded to laser for the same price as a high end inkjet my problems went away. No streaking, paper jams, unexplained errors. Ok in a year I did have a single paper jam when I feed it dusty paper.

      In an inkjet, dusty paper would cause the ink to streak and the printer heads to clog. With a laser printer it just james on ocasion. The text is always clear and it always works.

      Inkjet vs laser is like modem vs cable modem/dsl. Its not the speed but the reliability of it always on and working.

  • I don't think the author of this Slashdot story factored in that the price of printers has gone down steadily over the years.
  • by OsCarJ ( 141083 ) on Tuesday April 08, 2003 @10:37PM (#5690478)

    I've never owned a printer and I never plan on owning one. On the very rare occasions when I HAVE to print something (Usually once a year at tax time) I take the file to work and print it there.

    I've never understood the need to print stuff out. It's hard to grep a dead tree.

  • But amazingly, the printer and printer supply business is going like gangbusters. Who'da thunk it???
  • by deadgoon42 ( 309575 ) on Tuesday April 08, 2003 @10:37PM (#5690483) Journal
    If you'd cut down on all those extra u's you're putting in color and favorite, maybe your printer will last longer.
  • It's natural (Score:5, Insightful)

    by mao che minh ( 611166 ) on Tuesday April 08, 2003 @10:37PM (#5690486) Journal
    Printer manufacturers are starting to migrate towards a business model of making profit from the sale of consumables (ink, drum and toner cartridges, etc) instead of making profit by selling the units themselves and service contracts. In fact, a lot of manufacturers lose money in the sale of the units themselves in hopes of making long term consumable customers.

    This trend is most evident in the market shift away from workgroup laser printers to high speed ink based printers that last far longer then laser units and don't have multiple parts that wear down (such as fusers and transfer drums). Ink printers have a purge unit, a print head, and an interpreter board. It is cheaper to avoid the costs of onsite service contracts and instead just ship out refurbished units. Both the consumaer and the manufacturer (and even the distributors) win. This is blatant when it comes to the "home office". Ever cheaper bubblejets are available while the cost of ink remains the same. It is more practical to buy a new set of $45 ink tanks then it is to replace the printer - ink that costs Canon, HP or Epson $5 to manufacture.

    • Strange... (Score:5, Insightful)

      by sterno ( 16320 ) on Tuesday April 08, 2003 @10:58PM (#5690650) Homepage
      While what you are saying about decreasing prices being offset by the cost of consumables. If your $40 printer dies quickly then you aren't going to spend enough on consumables to offset the printer company's costs in the original printer. Seems like it would be in their interest to make cheap printers, but yet ones that would last forever so that people would keep buying more ink for them.
  • why they use dot-matrix printers on Futurama!
  • by CrosseyedPainless ( 27978 ) on Tuesday April 08, 2003 @10:38PM (#5690493) Homepage
    Everything is a cheap piece of crap compared to Back In The Day. Of course, everything costs about 10% of what it used to, maybe about 5% if you consider inflation.

    Hard drives, scanners, printers, keyboards, all crap. Strangely enough, now that I think of it, there seems to be an exception: monitors. Back in the days when you could use a HP scanner to pound a LaserJet under a house (without damaging either one) to support a sagging foundation, monitors were really expensive, and it seemed like I had to replace them often. It's been a long time since I had to replace a monitor for any reason other than "I want to."

    </nostalgia>
  • Perishable parts (Score:5, Informative)

    by Zaffle ( 13798 ) on Tuesday April 08, 2003 @10:39PM (#5690495) Homepage Journal
    The printer manufactures need to sell many printers, at low cost, to many users. Now, in order to do that, they need to reduce manufactoring costs (thus lower quality) and reduce profit margins.

    Some bright spark[1] decided that once a person buys a printer, they are commited to it, so will have to buy the print cartridges for it. So if we make the cartridges expensive, we can still maintain our profit margins, and have continous profits rather than once off for each customer.

    Now enter the business side of things. Our business customers don't want to keep buying the latest bubblejet/inkjet/crapjet every 3 months, so they produce a seperate business line of machines. Mostly these are laser based, however, there are some top-of-the-line inkjet systems that are mostly used in the printing industry (eg signs/cars/etc).

    So you either buy a business quality printer, preferably laser based, and you pay good money for it. Or you do what some of my customers do:

    They buy a new printer when the old print cartridge runs out. However, they are being thwarted by the print manufactores who are now selling print cartridges half full on new printers, so they buy a new cartridge with the printer (usually at a discount, since they can wrangle one with the printer), and run it till it runs dry, and pick up the next latest and greatest model.

    Ok, so thats a bit extreme, but I do have one customer doing that.

    Basically, printers are becoming a consumable product.

    [1] Reminds me of the quote: May a bright spark grow into a flaming idiot.

  • by bwhaley ( 410361 ) <bwhaley@@@gmail...com> on Tuesday April 08, 2003 @10:39PM (#5690498)
    The best printer ever, hands down. Fast (10-12 pgs/min), reliable, and compatible - with everything. I never had a problem with them. Perfect for the office environment but perhaps a bit too bulky at home.

    Unfortunately they are no longer being made but many can be found on eBay [ebay.com]. Yay HP!

    - Ben
    • by tiny69 ( 34486 ) on Tuesday April 08, 2003 @11:54PM (#5690970) Homepage Journal
      HP4's are built like tanks!! And they are easy to fix too. The technical manual for them make troubleshooting easy. Parts are easy to find but I tend to buy parts from www.printerworks.com. The only problems I have with the HP4's is the refurbished toner cartridges sometimes cause problems and the old rollers on the printers tend to gum up when it gets humid. Fixing HP4's will spoil you though.

      The printer I like working on next are the old HP II's and III's (yes, there are some still floating around). Yes, they weight about as much as tanks, but the two most common problems (fusers burning up and gear assemblies chipping teeth) are easy to replace.

      InkJets are simply a pain in the ass to fix (if you can find parts for them!!). It's usually not cost effective to even try to fix them (the repair parts tend to cost more than a new printer!!). If you can find repair parts for them and insist on trying to fix them, it usually doens't work anyways. The technical manuals are a joke so you are left to guessing what is wrong. And you have a large chance of breaking the printer even more trying to open it up because of all the cheap plastic parts.

      As much as I like the HP4's, HP's new laserjets are going down hill a little. They are not as easy to fix and the technical manuals are not as good. The first large color laserjet that I worked on had a toner cartridge explode inside of it (that was a mess!!). Well, something else was taken out in the process. The troubleshooting steps in the manual went along the lines of, replace this several hundred dollar part first, and if that doesn't work, replace a different several hundred dollar part next, and if that didn't work, replace this thousand dollar controller card. Needless to say, the newer HP printers can be expensive to fix.
  • Of course printers are getting worse in quality! Why do you think StrongBad still uses a Dot Matrix?
  • by nomadic ( 141991 )
    You think YOU have it bad? I used to use a thermal printer on my old PC jr. You needed special paper, and even then it looked like someone (surprise, surprise) just burned the letters on.

    I go through a lot of printers too, but considering how cheap they are I don't mind too much.
  • by Skulk ( 95089 )

    "Has anyone else noticed this trend of poorer and poorer quality printers, at least in terms of life expectancy?"

    No. I've never had one that worked well. Ever.
  • It was purchased in '93, and the thing still works.
    It has never required servicing, ever (knock on wood).
    It's an incredibly well built printer by any standard, and espeically now-a-days.
    Most printers seem to be made out of dent/scratch/etc. prone plastics....
  • by Radi-0-head ( 261712 ) on Tuesday April 08, 2003 @10:40PM (#5690509)
    I have a Lexmark Z65 inkjet printer (a relatively recent model) that I got for free through a promotion.

    The thing that caught my eye the most about this particular model is that it's got a built-in Ethernet port, so it can be in a spot other than taking up space on my desk.

    Otherwise, the printer is very poorly designed. The manual feed tray is BEHIND the primary tray, so it's difficult to load media and adjust paper width, etc. Also, this supposed "top of the line" printer uses combined ink tank/printheads, so you have to blow $40 every time it runs out of ink, even though the printhead is still fine. Yes i know about refill kits but the inks typically suck. Finally, the color cartridge is of the combined CMY variety... you run out of magenta, the whole cart. is trash.

    Color laser printers are available from Minolta-QMS and other manufacturers for as low as $600 new these days... I'm tempted.
  • by TheBigOh(n) ( 618100 ) on Tuesday April 08, 2003 @10:43PM (#5690531)
    I am only in college so I haven't seen that many printers come and go. Although, the first computer my family bought (in 1995) came with an HP Deskjet 400 that still runs pretty well today. Many of my classmates have Canon Bubblejets that have operated consistently and cheaply (8-10 dollars per cartridge) for three years. In the office where I work the five year old bubblejet is the most dependable of all the printers, even next to the laser printer.

    I am sure these kinds of things vary and the bubblejet isn't the first choice if you need super quality or high volume, but it works well for the occasional color spreadsheet with charts.

    That is just my experience, and since I am no expert on printers (that takes a special breed), that is all I have.
  • by NewtonsLaw ( 409638 ) on Tuesday April 08, 2003 @10:43PM (#5690534)
    Way-back I used to use dot-matrix printers. They were great because they just kept chugging along, spewing out reems of ugly dotty print and making lots of noise.

    When the ribbons started running out you could even give them a squirt of WD40 to help the ink on the outer margins wick its way back into the printing area -- and they'd print like (near) new again for a few more weeks.

    The cost of a new ribbon (which lasted several boxes of paper -- about 5,000 pages of program listings) was around 5% of the printer price so they were very cheap to run.

    Then came the laser printers.

    Much higher quality, much faster but a little harder on the pocket.

    These days however, inkjets rule. Every computer store you go into has row upon row of these evil devices -- each with their little laminated samples of photo-quality printing attached.

    When they're new, these printers do a great job. They're quiet, the quality is superb and they're pretty fast -- considering the previous two statements.

    However -- thanks to big high resolution screens and better development tools I find that I seldom need to print program a listing and virtually all of my correspondence is done by email -- without a drop of ink being used.

    This means that I might not fire up my inkjet printer for weeks or even months at a time.

    But when I do -- the bloody thing is almost always suffering from clogged nozzles -- requiring (at best) a cleaning cycle (which wastes $$$ worth of ink) or, in the case of an Epson, the total junking of the printer.

    So what's the answer for low-volume, very intermittent printer user?

    The cost of a laser is hard to amortize over a hundred or so pages a year, inkjets hardly last a single cartridge of ink before clogging up, and dot-matrix printers are not only rare as hen's teeth but they're still noisy, slow and produce ugly print.

    Anyone got any ideas.
    • by RocketScientist ( 15198 ) on Tuesday April 08, 2003 @11:06PM (#5690695)
      Find a used HP LaserJet 4 (or even a 3) if you don't need color. I'd avoid eBay (or any online source) unless you can find a local auction (they're damn heavy to ship). They last forever. No ink to clog up anywhere, just nice, dry toner. Cartridges are readily available, and all of the printy-bits are in the replaceable cartridge, so if the drum gets scratched you just get a new toner cartridge and it's good as new. They're fairly economical, they warm up pretty quickly and print reasonably quickly. If it needs to be cleaned out, get a toner or HEPA vacuum (don't use a normal one, the toner's too fine and it goes right through the filters and bags) and clean it out.

      Use good paper. A ream of cheap paper is $3. A ream of good paper is $4. Spend the extra buck to not jam the thing up all the time.

      If you can find one with a JetDirect (ethernet port) built in, that's a bonus. The JetDirect usually includes an lpd-compatible print server, so Linux likes it, and MacOS loves it. Windows even works mostly, as much as it ever does anyway.
  • by trmj ( 579410 ) on Tuesday April 08, 2003 @10:45PM (#5690544) Journal
    Sadly, I work in a retail environment, so I have a little insight into this area.

    Printers, nowadays, are made to last about 2 months longer than the manufacturer's warranty period. Why? Because it gives meaning to the retail store's warranty. If you buy a machine with no extended warranty, and it breaks 2 months after the manufacturer's warranty is over, what do you do? You can't return it, it's been more than 30 days since purchase. You can't call the manufacturer, because their warranty is over, and they owe you nothing. Next time you buy a machine, though, you will (most likely) get that extended warranty for an additional $30.

    But aside from that, here is a list of home use printer manufacturers to stay away from:
    1) Lexmark

    In terms of machine life span, expect no more than one year from Lexmark. And even then, they are riddled with problems such as drawing the paper in crooked. Also, companies such as Dell and Compaq bulk purchase Lexmark printers and rebrand them, so stay away from them as well.

    Epson is much better than Lexmark, however their newer printers are very picky about what paper and ink you use. In fact, if you use the name brand epson ink but not epson paper, chances are that the ink will run or absorb wrong and your print will look all sorts of bad. When you use all of their propriety stuff, it looks great, but you pay more for that great look. Much more.

    HP makes high quality printers. The prints look great, they are fast, and they have all sorts of features like digital camera card readers and little color LCD screens that let you see what picture you are about to print out. With these toys comes a much higher price tag. Also, their ink system for their home line of printers sucks. The machines put much more ink on the paper than is needed and the cartridges cost quite a bit to replace. HP overall is a good brand to go with, but not for long-term usage. If you buy an HP, buy the warranty. Trust me, you will use it.

    Canon is by far the best manufacturer in terms of home use machines right now. Their S series has machines that fit almost everybodys' needs, including the s750 which is great for small offices that need speed but not photo quality, and the s820 that prints beautiful photos but isn't the fastest. Canon is also the only company that is making inexpensive cartridges for their machines and using them as a standard for the entire model line. They are even cheaper if you get the generic brand, and have a much lower failure rate due to their simplicity.

    Brother's laser machines are great and last a long time (if they work right out of the box, but that's another issue), but never, ever get one of their inkjet machines. Low print quality, leaky cartridges, over-charging for replacement ink, etc. Laser machines are great, inkjets suck.

    Lastly, Sharp makes a copier that can be used as a laser printer. It's main use is a copier, but can be hooked up through the USB port to act as a color scanner and laser printer. It gets good quality and is pretty quick, but toner is a bit costly in these machines to use as a daily printer, so I wouldn't recommend it.

    I believe that covers them all, so let's hear the flaming from Lexmark fanboys. If there are any real questions or requests for elaborations, I will reply to those.
    • by hendridm ( 302246 ) on Tuesday April 08, 2003 @11:23PM (#5690786) Homepage

      > Epson is much better than Lexmark, however their newer printers are very picky about what paper and ink you use. In fact, if you use the name brand epson ink but not epson paper, chances are that the ink will run or absorb wrong and your print will look all sorts of bad. When you use all of their propriety stuff, it looks great, but you pay more for that great look. Much more.

      I would recommend using one of Epson's printers that utilizes their DuraBrite [epson.com.au] technology (The C62 and C82 use it I think?). This ink is non-water soluable and is pigment based, which should prevent feathering on most plain papers. The best part of their DuraBrite inks is that photo prints on plain paper look almost as good ad a print on photo paper, so you don't necessarily need to buy expensive paper to get good prints.

      When I sold printers, one of the tricks we would do is print out a demo on one of the DuraBrites and immediately run the results under a water fountain. No running or smearing! Most customers were impressed.

      The one drawback to the DuraBrite line is that I don't think they have and 5-color models, only 3-color. Depending on what you are doing, this may not be a big deal. If you're looking for stunning photos, however, and don't need what the DuraBrite offers, I would recommend the Epson Stylus Photo 825. The photos are simply amazing.

      No, I'm not affiliated with Epson in any way. I used to sell printers (HP, Lex, Epson, Canon) and fell in love with their (ink jet) printers.

  • Nostalgia? (Score:5, Funny)

    by Faust7 ( 314817 ) on Tuesday April 08, 2003 @10:46PM (#5690559) Homepage
    Perhaps it's just me being nostalgic, but I used to have an old HP Deskjet 500 maybe...

    Nah, you're mistaken. A Deskjet isn't old enough for nostalgia.

    Not even a dot matrix is.

    No, it's not nostalgia until you've reached daisy wheel.
    • Pfft.

      Nostalgia is writing the output from your abacus in the sand at your feet using a stick you carved yourself during the 20 mile trip uphill to school into the wind through 5 feet of snow (sans shoes).
  • Deskjet service tip (Score:5, Interesting)

    by Radi-0-head ( 261712 ) on Tuesday April 08, 2003 @10:50PM (#5690578)
    I see the occasional busted deskjet cross my path, and while they're not typically worth repairing, I have found one easy fix that's saved a handful of printers from the trashbin.

    Sometimes a deskjet will just start freaking out while printing -- skipping lines, not printing to the edge of the page, weird stuff like that.

    There is a clear plastic ribbon that runs horizontally from one side of the machine to the other. It is usually just above and behind the metal bar that the cartridge assembly is carried on. Look closely, and you'll notice that there are finely pitched vertical lines printed on this ribbon. As the printheads move across the paper, a sensor counts the number of lines and as a result the printer can determine where on the paper the printhead is.

    Very often, this ribbon will be soiled by inks, dust, etc... Take a soft lint-free cloth, wet it lightly with isopropyl alcohol, pinch the ribbon between cloth-lined fingers, and wipe across the entire length of the ribbon. You might be surprised at the amount of crap that you pick up.

    Anyway, someone out there might find this useful...
  • ...the Apple LaserWriter II series. [bellsouthpwp.net]

    I can't find an exact release date on them after a few minutes of Googling, but they are all well over 10 years old and plenty of my clients still have a few of them around. They aren't the fastest printers, but they are built like tanks and the toner carts are fairly generic and still rather widely available.

    I wanted something a little better, so in 1994 I bought a ~$1400 LaserWriter Select 360, IMHO one of the best printers Apple ever made. 600DPI, 10PPM, 16MB maximum RAM, and even an internal fax card option. My Select 360 will be 10 in February, and it shows no sign of its age.

    The newer printers I work on just feel cheap and insubstantial to me, especially the inkjets. And if this DMCA crap they're pulling to keep third parties from making toner/ink carts continues, I will keep my older printer for as long as I possibly can, with the help of fixyourownprinter.com, [fixyourownprinter.com] if necessary.

    ~Philly
    • This printer is based on the Canon SX print engine. Other very reliable printers that used this engine were the Canon LBP-811 and HP LaserJet II/IID/III/IIID.

      HP does not always use Canon engines for their laser printers, and when they don't, the printer sucks. The last good printer that HP manufactured that used a Canon engine was the LaserJet 5si. Bulletproof. The new models fare much worse in terms of build quality and reliabilty.
  • by GroundBounce ( 20126 ) on Tuesday April 08, 2003 @11:02PM (#5690675)
    For me, it's been a bitter-sweet progression over the years.

    The first "real" printer I ever bought was an Epson FX-286 wide carriage dot matrix printer, 17 or 18 years ago. The print quality is typical crappy dot matrix, but the printer still works (although I haven't re-inked the ribbon now for several years), and it never missed a dot.

    The next printer was an Epson EPL-7000 laser printer, purchased probably around 14 years ago when I needed better graphics capabilities and letter quality printing. The print quality of course was much better (300 dpi), and this printer also still works well and has never had any problems, although it tends to curl paper even more than most laser printers. The toner cartriges are very espensive in comparison to other small lasers, but they also last very long.

    Then things started changing. I began buying inkjet printers for their color capability. I first bought an HP Deskjet 855C. This printer worked for about four or five years until it stopped printing properly in color. I still use it as a backup monochrome printer.

    Still wanting color, I replaced the HP with an Epson Stylus Color 1520 wide format inkjet printer. By this time the print quality was quite good - 720x1440 and it did a pretty decent job printing photos even though it's only a four color printer. This printer still works; however, I have had constant paper feed problems with it, and the head nozzels clog occasionally if it goes more than three or four weeks without being used. Presumably this is due to the fine geometry print heads.

    Wanting better photo quality, I recently purchased an Epson Stylus Photo 1280 about a year ago. This printer still works of course and seems to have fewer paper feed problmes than the 1520, but the head clogging problem is worse. At least a few nozzels clog almost every time that the printer goes unused for more than two weeks. The photographic output quality, however, is exceptional (although perhaps not quite as good as can be had today).

    Clearly, the higher volumes and lower prices have brought about a reduction in quality and longevity of printers, but what do you expect - you get what you pay for. The flip side is that the quality of the output, particularly for photographs, is better than it has ever been, and you are paying much less for most newer printers, so they don't owe you much when they die after only a few years.
  • by jdreed1024 ( 443938 ) on Tuesday April 08, 2003 @11:12PM (#5690736)
    Really, they are nowhere near as good as they used to be. Entry-level printers are crap nowadays. My first printer was a Citizen 200GX (ah, 9-pin printers) that did all sorts of cool things for a dot-matirx printer. It was a real workhorse, and I only retired it after 3 years because I got a new one for free when I bought a new system.

    The best inkjet I had was the Canon BJC-4200. It had seperate ink tanks, so you could replace the blank tank for ~$7.00 and not have to replace the print head every time (though you could if you wanted to). It also had seperate black and color tanks, so if you didn't print color that often, and the color tank dried up, you weren't completely SOL - you could just buy a new color tank.

    Linux support was great - it accepted plain ASCII input (ie: you could cat a text file to lp0), and once RedHat 4.2 came out, there were built-in ghostscript drivers to print PS. I never had a problem with it in 5 years - I only got rid of it when it physically broke (mainly because it got stepped on). The closest replacement I ever found was a BJC-2100, but it still didn't beat my 4200 for reliability. Recently, Canon's history of working with the free software community has sucked, but regardless the 4200 was the best printer ever.

    However, I too gave up on inkjets and bought a LaserJet 1200, and I haven't looked back. I still have my BJC-2100 for when I need to print in color, which is rare. But HP's office/home-office printers have always been great and reliable, and if you can afford them, and don't care about color, there's no better laser printer. Just so long as you don't get the shitty "home" printers, like the 1000, which are basically big honking paperweights. But any of their entry-level printers that speaks postscript is a good deal.

  • by KC7GR ( 473279 ) on Tuesday April 08, 2003 @11:20PM (#5690773) Homepage Journal
    EVERYthing I've seen in the last decade or so in the electronics field, with the rare exception of some very high-end (and expensive, if bought new) test equipment, has been suffering from a progressive degradation in quality of design and physical build. Here's just a few examples:

    1A2 Key Telephone Systems: Rugged as all get-out. Granted, they need one 25-pair cable per phone, but they just Kept On Going, and they had a nice balance of features perfect for small and medium-size businesses. My own has lasted over 25 years, and in all that time I've replaced maybe a couple of fuses and one bridge diode.

    Their fate: All 1A2 equipment recalled by AT&T was destroyed by crusher and recycled. I guess it was TOO reliable to the point where it competed effectively with newer and cheaper crap. They're still made by ITT/Comdial, but their heyday passed with the death of the 'ever-better engineering' philosophy propagated by the original Bell System.

    Tektronix: Used to be THE name in oscilloscopes, RF spectrum analyzers, and other gear. In the year 1998, they stopped including schematics and servicing info in their instrument manuals (and they used to have some of the best documentation in the business!) In 2000, they completely discontinued their entire analog 'scope line. Now, in 2K3, they're selling cheap crap that's made overseas and final-assembled in the U.S., and they couldn't care less about supporting older (and still very useful!) gear if it's over five years old.

    Hewlett-Packard: Don't go there with me. They spun their entire test equipment division off into something called "Agilent." They used to have a most (older) IBM-ish attitude towards their gear, in that you could get manuals and parts for test gear up to at least ten years beyond its last production date. Not any more! Not with Crazy Foolerina at the top of the ladder. Now, what was once one of Silicon Valley's proudest achievements lies in ruins, fragmented into a company that doesn't seem to know what it wants to make, or what companies it wants to merge with next.

    I could go on, but it's too depressing. Suffice to say that true "innovation," in my eyes, means taking the best lessons and techniques from older (and PROVEN!) technology, combining it with the best ideas from the new stuff, and watching what happens. It also, to my eyes, means finding better ways to build stuff that will LAST!

    Does anyone have any real idea of how much of the planet's raw materials and resources have been wasted on "throwaway" technology that'll be polluting landfills for generations to come? No? I didn't think so. I doubt anyone really does know for sure (or care, to judge by today's corporate "ethics" -- or lack thereof).

    • I concur entirely -- everything in consumer electronics is now being designed to fail as soon out of warranty as the mfgr feels they can get away with. I swear Samsung has "dies one day out of warranty" down to a fine art.

      And we now have a whole generation of consumers who've never even SEEN better-quality consumer electronics, and to whom the flimsy current products look perfectly normal.

      Not to mention the progressive managerial glut in most companies, where short-term savings to the bottom line (which l
    • by cybermace5 ( 446439 ) <g.ryan@macetech.com> on Wednesday April 09, 2003 @12:52AM (#5691256) Homepage Journal
      Finally, someone else who is noticing this. Whenever I talk about it people look at me funny: "Huh? Stuff keeps getting bigger, better, faster, and cheaper! What are you talking about?"

      It's called a short attention span. By the time the doohickey breaks, they've forgotten when they bought it and a brand new model is already out.

      We're getting tools that are unreliable and wear out quickly. The manufacturers have eliminated the work required to make a good quality piece of equipment. This work is then passed on to the customers, in the form of lost time, troubleshooting, ruined work, and tool replacement cost. Way to go! Cut off progress at the knees, will ya?
  • Think Different (Score:5, Interesting)

    by buffy ( 8100 ) <buffy@pa[ ]et.net ['rap' in gap]> on Tuesday April 08, 2003 @11:24PM (#5690793) Homepage
    I think about printers differently than most Slashdot'ers do, apparently. In my spare time, I do a lot of digital and film photography, and use Photoshop to manipulate the images, and create them from scratch.

    What I care about is the print, be it a proof or final image.

    I shopped around for a very good quality inkjet that is reasonably economical to operate--however the value curve leans definitly towards quality.

    I ended up buying an HP PSC 750 for about $175. It uses a multicolor (about $30) and a black cart (about $15).

    Now, when I run prints, I have a good idea of what the per image cost is, and just keep it in mind. I don't worry that an extra proof will run the cost of an extra print--in the end its my work, and I just want it to look just so.

    Many seem to worry about keeping the per print cost to an absolute minimum, but that just seems bass-ackward to me. I guess if you're doing thousands of prints that makes sense, but most home or even home-office users don't fall into that catagory.

    When I'm reading a how-to, or some other form of documentation, I generally download it to my laptop and read it there, if I need to be able to take it with me. I don't waste a ream of paper.

    Anyways, I know I'm not necessarily like most people. Just thought some would like to hear a different take on the subject.

    -buf

    PS. Some will undoubtably jump to the question of the permenance of most inkjet prints. For something that matters--like end product for a client, or show...I use a medium-to-high end service shop. There's plenty available online and the prices these days are fairly economical.

  • by lewp ( 95638 ) on Tuesday April 08, 2003 @11:24PM (#5690795) Journal
    My first printer: $400 (HP LaserJet IIp+, ahhh..)
    Current printer: $30

    I don't care how far technology has come, you can't cut the price of the average consumer printer that much without flushing quality down the crapper.

    I haven't owned a printer since the old HP died my first year of college. I can't find one that I like as much that isn't huge and costs $1200. I don't really need a printer anyway. Paper is so passe` :).
  • yes.. my roomates HP (Score:3, Interesting)

    by josepha48 ( 13953 ) on Tuesday April 08, 2003 @11:39PM (#5690893) Journal
    he got a 5050 or something and it didn't lasat 1 print job.. it was a dud ;-) rotflol.. seriously.. they are sending him a new one after actually making him do some test.. scary part was that one of the tests he had to be online and they tried to reset the printer remotely... true story folks.. big brother may know what you are printing
  • It seems like it's hard these days to get your hands on a decent printer that doesn't need a new set of $50 ink cartriges every 300 pages or constantly clog, steak or jam. Added bonus if it has PostScript and expension capabilities without costing an arm and a leg. The new dispoable inkjets and GDI winprinters may occupy the best shelf space in the local office supply store, but there's still decent printers out there if you look around enough. You can bet I was a happy camper when I found a name brand 16ppm PostScript laser printer for under $200 at a local office supply store.

    This week, the national office supply chain OfficeMax was advertising the HP LaserJet 1200SE for $199.99. Bad news, it was sold out. But good news is that another national retailer, Staples, has plenty in stock and will match the OfficeMax price if you bring a copy of OfficeMax's advertisement. In my area, it appeared in the Sunday Lowell Sun and the Sunday Boston Globe. Check your area newspaper for the advertisement. I'm sure there's other national office supply chains which can match the OfficeMax price on this printer. According to HP, regular price is $399.

    The printer is 15ppm at 1600x1600dpi with PostScript and 16MB of RAM. (The non-SE model has only 8mb of RAM. On both models there is a quasi-standard looking RAM expansion slot which can accommodate another 64MB of memory). Connectivity is via your choice of a bi-directional parallel port with standard centronics connector and a USB "B" connector. Printer works flawlessly with CUPS over the parallel port.

    Reports indicate it works fine over USB too. See linuxprinting.org [linuxprinting.org] for more information.

    The printer includes one C7115A toner/drum cartridge, which yields around 2500 pages. I found new prefilled cartridges for $60. Loose refill toner is $13. I found ferrous toner (for MICR printing on checks and so on) for $35.

  • brother HL-1440 (Score:5, Interesting)

    by The Pim ( 140414 ) on Tuesday April 08, 2003 @11:44PM (#5690917)
    was recently Conumer Reports top-rated laser printer. You can get it pretty cheap if you look around, and frankly I think it's worth it just for the satisfaction of really crisp text. I don't actually own a printer, but I wouldn't mess around with an inkjet if I needed one.

    (That said, Consumer Reports doesn't pay much attention to lasers, probably because most home users want to print color pictures. The only others they reviewed were the HP 1000 and 1200se, which both also got excellent marks.)

  • by Inexile2002 ( 540368 ) on Tuesday April 08, 2003 @11:54PM (#5690972) Homepage Journal
    I worked ato Future Shop (in Canada) for around two years while in University and probably sold around 5 to 10 printers a week. It was in a smallish town and I worked hard to make a good impression and develop clients, not just customers. As such, I VERY quickly stopped selling Lexmark, and only reluctantly sold any printer that cost less than $300. Not because I made more on the high end stuff, but because I would hear about it if I sold crap (AND I made more money on the high end stuff). HP's low end, Canon's low end, Epson's low end all suck. Suck suck suck. Drop $300 on a printer, and they were actually pretty decent.

    Finally, the time came when my girlfriend's aging Apple Imagewriter died and I needed a new printer (for my PC). What did I get? An Okipage 6W, an LED printer - one step down from laser but it IS a toner based system (instead of ink) and I love it.

    I've been counting the number of 500 page paper bundles I've fed into it (to see if the pages per toner cartridge numbers I would quote people were bullshit or not) and so far with two toner replacements I've printed around 8000 pages. Runs fine, print quality is great (black and white only) and the toner cartridge isn't even that expensive.

    Moral of the story - skimp on the price now and you'll get crap. By an ink based system... well, read the rest of the posts for the various rants about how expensive, quality degradation, disposable they are. Go with a toner based system (laser or LED) and spend a little more. 8000 on an HP would have already cost me around $400-600 more than I've spent on my Oki including toner.
  • by LeiraHoward ( 529716 ) on Wednesday April 09, 2003 @12:29AM (#5691159) Homepage
    My mother had a Brother printer.. one of those 3-in-1 jobs, with scanner, fax, printer, etc. The print quality started degrading tremendously, and she took it back to the company only to find out that the print head was going bad.

    Ok, we thought, it is still under warranty, no big deal... No such luck. The print head was "designed to wear out" and as such was a "disposable/renewable part," just like the printer cartridge. The company said we had to buy our own new one... which coincidentally cost more than the entire printer did in the first place. Grrr!

    We now have an HP, they seem to be much better quality, and last much longer.

  • by Powercntrl ( 458442 ) on Wednesday April 09, 2003 @12:40AM (#5691206) Homepage
    If you're a SOHO user printing in color, having to replace the printer once a year really is not a big deal when you consider the cost of ink cartreges.

    My younger brother went through 2 Epson printers (each seemed to last about a year... the first kept clogging and the 2nd died of an electronic failure) before finally switching to a HP 600 series printer about a year and a half ago - it's still working.

    My HP 932C is over two years old and still works like the day I unpacked it - although I have already spent more in damned ink then the cost of the printer. The printer it replaced, a 660cse, is also still working, at my brother's girlfriend's house. On of my friends has had an 800 series HP printer for several years now and his father has a 500 series printer - all still working. While this is just anecdotal evidence, the HP printers seemed to just keep chugging along long after they've burned up their value in ink.

    If you think about it, since HP makes their money off the ink - it's in their BEST INTERESTS to make printers that last. It seems the game lately isn't to make the printers break earlier, but to make the ink cartreges run out faster... If you look at my discontinued printer, the 932c, and then look at the printer HP's web site recommends as a replacement, you'll notice the new recommended printer holds almost HALF AS MUCH INK!

    If you do a lot of printing, you're getting screwed using ink jets no matter what the reliability of your printer. If you need color, get a closeout printer (pricewatch and google are your friends) that is easy to use refill kits on and refill yourself. If you can live without color, laser is the only way to go.
  • Rental (Score:4, Insightful)

    by nfotxn ( 519715 ) on Wednesday April 09, 2003 @12:49AM (#5691246) Journal
    I feel like I rent my inkjet printer.
  • by sjbe ( 173966 ) on Wednesday April 09, 2003 @01:04AM (#5691303)
    I've seen a lot of bashing of Lexmark printers. Presumably much of it is accurate but there are good Lexmark printers out there. I've been using a Lexmark 4039-10R laser printer for about 8 years now. It's been terrific. Toner cartidge lasts 15,000 pages, prints 10PPM, does postscipt and the printer has been rock solid. It's built tough and though I could make a few critiques of the design none are serious problems. Just wish I could find a network interface for it...

    I've used some of the Optra lasers as well with similar success at work and have nothing but good things to say about them.

    I can't speak about Lexmark's newer stuff. I've never used their inkjets or low end lasers. They may be great or junk, I don't know. But some of what Lexmark makes (or did anyway) is genuinely good.
  • by SoupIsGoodFood_42 ( 521389 ) on Wednesday April 09, 2003 @01:54AM (#5691465)
    Yes, they have decreased in quality. This is just a normal part of capitalist companys in a competitive market. Please ingnore it and continue to consume our products.
  • Just was thinking (Score:4, Insightful)

    by WildThing ( 143539 ) on Wednesday April 09, 2003 @02:25AM (#5691572)
    I was reading all the posts on this topic and seeing some saying today's printers suck - some saying they are ok....

    I'd be willing to bet the people who think they are 'okay' are much younger than the people who think they suck.

    Obviously, there are always exceptions.

    Personally - I'm 36 and have been do this crap for 25 years (yes - since I was 9). I think most of today's printers suck for multiple reasons -
    • Ink Jets - the ink costs WAY toooo Much (Hint - they sell the printers cheap and kill ya on the ink)
    • Laser Printers - toner prices are about the same as 10 years ago
    • General Quality - about the same as all other consumer products today
    • Hardware Cost - Most are overpriced
    • Interoperability - Why do they only work well with WinBlows?!?!?!?
  • by adamsc ( 985 ) on Wednesday April 09, 2003 @02:34AM (#5691604) Homepage
    We're keeping old HP printers around because they work. Sure, they're slow, the postscript support is flaky and the network stack is garbage but you can work around those. It's much more of a hassle to use the newer HPs which have jams and other mechanical failures on a regular basis. We've gone through all of the usual procedures, had them professionally serviced, etc. - they're just poorly designed.

    Unfortunately, there's not much connection between cost and quality - expensive workgroup laser printers seem to jam about as often as cheap deskjets. HP's firmware hasn't improved much, either - the newer printers don't hang if they get multiple simultaneous connections but they still go into /dev/null mode and choke on some postscript documents - and they continue to be quite slow - I've never seen anything close to the rated speed in actual usage since the processors aren't even remotely capable of keeping up with the print engine once you get past the "hello world" level. PDFs containing complex figures are measured in minutes per page even on the "workgroup" printers.

    There are two new printers I rely on: a very expensive Canon ImageRunner copier which doubles as the uber-printer and a Xerox / Tektronix Phaser 8200, which is a color wax printer. Both have been rock-solid, handled all sorts of convoluted jobs and are *much* faster than the latest HPs - the ImageRunner is rated at 60 pages per minute and I've never seen much less, even with huge files containing truly vile postscript. This isn't surprising - it has an 800MHz PIII instead of the slow 300Mhz ARM/MIPS-class CPU which is all HP can afford to put in a $16,000 printer.
  • by Qbertino ( 265505 ) <moiraNO@SPAMmodparlor.com> on Wednesday April 09, 2003 @03:06AM (#5691721)
    It's a cartoon [heise.de] from 'the worlds best computer mag', the german CT.
    The one guys saying:
    "Those were professionals at work. They only took the gold, the stockshares and the printer cartridges."
  • by buddhaunderthetree ( 318870 ) on Wednesday April 09, 2003 @07:02AM (#5692278)
    No joke. I interviewed with HP a few years ago and when I made a casual comment about how my old laserjet just kept going and going, the guy interviewing me started ranting about how those old printers were ruining HP's business. He said that if the engineers had done their job right those older printers would only have lasted for two product cycles. Sheesh.
  • Ink purge in epsons (Score:4, Interesting)

    by caffeineboy ( 44704 ) <skidmore.22@o s u . edu> on Wednesday April 09, 2003 @08:18AM (#5692636)
    Next time an epson bubble jet dies on you, crack it open.

    My girlfriend had a 740i and it went the way that epsons seem to go - colors progressively becoming weaker and eventually stopping completely so that repeated "cleaning cycles" did not fix the problem any longer. I took it apart and found what I expected to find - a mixture of dust and dried ink covering the print head cover area.

    What was amazing, however, was the huge piece of blotter that filled the entire bottom of the printer, probably 4" x 14" and 1" thick, which was half saturated with ink! I have taken apart printers before, and have never seen anything like this. It was taking those $32 ink cartridges and pumping them into a piece of blotter!

    Now, my brother has an old epson 24 pin dot matrix, and he has about the dustiest room I've ever seen and that thing still works beautifully. I am half tempted to buy one off of ebay just since I know that it has worked since 1992 and he's probably only bought about 2 ribbons for it as well!

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