Ben Seberry writes "It appears as Dell has once again been caught red faced by yet another pricing mistake on their Australian website. In what many thought was a fantastic deal, Dell has later denied the 55% discount was a valid special and has telephoned customers offering the standard price or face a cancellation of their order. To make matters worse, Marty Filipowski, Dells senior manager of corporate communication came out and apologised for the mistake, promising processes would be reviewed to prevent it from happening again. In the following days after the original 'incorrectly priced' offer was fixed, Dell made a different error leading to an even cheaper price being advertised as part of the offer. This time, on manyuser forums and blogs, users are debating Australian contract law in regards to this matter which is not as clearly cut as many originally believed."
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Okay, (Posting a second time - wasn't logged in).
I must say Dell AU is a far cry from Dell US and other areas I have experienced. 8 months ago I had an issue with a power supply. I called tech support. 2hours latter new one in hand night before I had to fly to a conference. saved me. Today, I call again as my dell 9400 has crashed (lines all over the screen, will not boot etc). I get to tech support, quote my code , and expect (I have 24/7, next day on site support and its a business support).... a
Would always buy dell, now...never again (Score:1)