Dodgy Dell Deal faces consumer backlash 1
Submitted
by
Ben Seberry
Ben Seberry writes "It appears as Dell has once again been caught red faced by yet another pricing mistake on their Australian website.
In what many thought was a fantastic deal, Dell has later denied the 55% discount was a valid special and has telephoned customers offering the standard price or face a cancellation of their order.
To make matters worse, Marty Filipowski, Dells senior manager of corporate communication came out and apologised for the mistake, promising processes would be reviewed to prevent it from happening again. In the following days after the original 'incorrectly priced' offer was fixed, Dell made a different error leading to an even cheaper price being advertised as part of the offer.
This time, on many user forums and blogs, users are debating Australian contract law in regards to this matter which is not as clearly cut as many originally believed."
In what many thought was a fantastic deal, Dell has later denied the 55% discount was a valid special and has telephoned customers offering the standard price or face a cancellation of their order.
To make matters worse, Marty Filipowski, Dells senior manager of corporate communication came out and apologised for the mistake, promising processes would be reviewed to prevent it from happening again. In the following days after the original 'incorrectly priced' offer was fixed, Dell made a different error leading to an even cheaper price being advertised as part of the offer.
This time, on many user forums and blogs, users are debating Australian contract law in regards to this matter which is not as clearly cut as many originally believed."
Would always buy dell, now...never again (Score:1)