trawg writes: "Valve have joined the list of companies that have altered their terms and conditions to prevent users from filing a class action suit. Their official statement says that such claims "impose unnecessary expense and delay" and are "designed to benefit the class action lawyers". A new arbitration process is also included, in which Valve will reimburse costs (under certain circumstances) when dispute resolution can't be solved through their normal support process." Link to Original Source
Computers are unreliable, but humans are even more unreliable.
Any system which depends on human reliability is unreliable.