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Submission + - Buy An Elite HP PC, Get Your Own Support Staffer (

jfruh writes: "HP reversed its decision to spin off its PC business, but it's still left with the question of how to make money in a commodity business selling standard-issue machines manufactured overseas. One idea they're contemplating: improved customer service. If you buy an HP 'Elite' PC and have problems, you won't have to phone into a tech support call center where an entry-level drone reads off a script and tells you to reboot the machine; you'll have access to a specific support tech who will work with you as long as you own the computer."
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Buy An Elite HP PC, Get Your Own Support Staffer

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A rock store eventually closed down; they were taking too much for granite.