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WSJ: We Need the Right To Repair Our Gadgets 345

An anonymous reader writes: An editorial in the Wall Street Journal rings a bell we've been ringing for years: "Who owns the knowledge required to take apart and repair TVs, phones and other electronics? Manufacturers stop us by controlling repair plans and limiting access to parts. Some even employ digital software locks to keep us from making changes or repairs. This may not always be planned obsolescence, but it's certainly intentional obfuscation." The article shows that awareness of this consumer-hostile behavior (and frustration with it) is going mainstream. The author links to several DIY repair sites like iFixit, and concludes, "Repairing stuff isn't as complicated as they want you to think. Skilled gadget owners and independent repair pros deserve access to the information they need to do the best job they can."
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WSJ: We Need the Right To Repair Our Gadgets

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  • Good example (Score:5, Informative)

    by jez9999 ( 618189 ) on Wednesday September 09, 2015 @09:50AM (#50486075) Homepage Journal

    A good example is removable batteries in mobile phones. I was shopping around a few days ago and the only major Smartphones that still have removable batteries are the LG G3/G4, Samsung S5 (not the S6), and I think the Moto X. Everyone else has jumped on the Apple ship and denied you access to the smartphone battery, preventing a hard reset.

    Stop copying Apple, you lemmings!!

    • Unibody? (Score:4, Interesting)

      by Aqualung812 ( 959532 ) on Wednesday September 09, 2015 @09:55AM (#50486107)

      Since we love car analogies here, do you think the trend towards non-removable batteries is comparable to the changes in car body design?

      It seems older cars used body-on-frame and other designs that basically allowed the person performing the repair to unbolt parts, work on them or replace them, and then bolt them back on.

      The disadvantage to this was a weaker body, or a heavier one.

      That seems to be the trend with phones: A lightweight and small phone means a sealed case.

      • Manufacturing these days allows for such designs which improve them in many other ways such as energy usage, material usage and weight.

        You can still fix those cars/devices, it's just a little harder, especially for the people used to the old 'bolt and ratchet' style.

        • The maker and hacker communities do a good job of spreading non-official/unsanctioned information about repair/modding/refurbishing many, many items.

          It's true that vendors limit parts stocks, as the life of a product is maybe nine months in the marketplace until something new emerges, as consumerism has as its addiction, new stuff with one-upmanship. This means that the parts stocked for any particular model are as absolutely as slim as possible, lest they go into a dumpster, landfill, or on a good day, to

        • Re: (Score:3, Insightful)

          by Anonymous Coward

          You can still fix those cars/devices, it's just a little harder, especially for the people used to the old 'bolt and ratchet' style.

          The same exact thing can be said for phones in this case... If all you have is a n00bs experience and the 30 dollar Radio Shack toolkit you're going to have a hard time of it. We see plenty of non-manufacturer-trained techs out there setting up businesses for replacing screens, batteries, etc. I guess the "lock-in" is more a matter of "I can't do it as easily as I coul

          • by pnutjam ( 523990 )
            Most computers don't have discrete NIC or sound, but you can still add one if the internal one goes bad.
          • by sjames ( 1099 )

            When's the last time you seen a consumer level PC with a discrete ethernet card or sound card?

            About 5 minutes ago. The built-in ethernet failed so I stuck a card in it.

      • What the hell are you talking about? Cars are fucking modular! You can take them apart and you can service them. They are not sealed. I be you never changed the air filter in your car - hint it's really easy.
        • Cars are fucking modular! You can take them apart and you can service them. They are not sealed.

          yeah let's look at a web site that tells you many ways to fix your own car

          http://www.thesaabsite.com/faqs/9-5%20%289600%29/FAQs.html

          Do you see where it says:

          "ABS brakes are HIGH PRESSURE & should only be worked on by Authorized mechanics!"

          "Saabs are specifically designed to have axles that weigh a certain amount & they should be certain lengths for balance reasons and most rebuilt axles are done without taking this into consideration. We have seen issues with these rebuilt axles flying out of the in

          • Re:Unibody? (Score:4, Informative)

            by Bob the Super Hamste ( 1152367 ) on Wednesday September 09, 2015 @12:04PM (#50487141) Homepage
            Most of that is scare tactics. Most cars are basically the same with varying build quality and materials. There is nothing mechanically special with a Saab when compared to any other gasoline powered FWD vechicle. Granted there may be some differences like with BMW and their current double VANOS system but even that isn't all that special just a neat way of doing variable valve timing and valve lift. Of course an unbalanced half shaft is going to cause problems and there are shops that can check and fix that that aren't Saab. Also all brake systems are high pressure and are really easy to work on. Since most vehicles don't use drum brakes anymore it is so much easier to do. The hardest set of disk brakes I have ever done were the ones on my old Bronco II and that was only because there were 2 pins that you have to pound out that held the caliper in place. The most difficult repair I ever did to a vehicle was replacing the valley pan [magnum1.com] on my previous car and I decided that since I was in there any way I would also to valve cover gaskets, and the CCV as well. It took about 8 hours but I didn't have any problems. After that the next worst repair was replacing the blower motor [bimmerfest.com] in that E39 BMW and that was mostly because physically getting the dash in and out of the car was a real bitch.
        • Re:Unibody? (Score:4, Informative)

          by itsenrique ( 846636 ) on Wednesday September 09, 2015 @11:04AM (#50486695)
          Cars have become much harder to work on over the last 2 decades. At first, before that, during the muscle car era, things were simpler and there was a lot more room under the hood to work and see. Then things became compact, lighter, more efficient (and complex). Makes sense. Got a little harder to work on, and definitely harder to learn, but we got really efficient cars. But recently, with the increased electronification of cars, the automakers have been fighting in court to prevent reverse engineering their software. The thing is, what is done by software is a list that gets bigger all the time. So, yes, people who work on cars a lot have been feeling the lack of love for a while. A lot of these cars that are coming out now will have a lot of broken gadgets and other irreparable systems possibly leading to an early trip to the metal scrappers. The auto makers want you to buy new, the aging American fleet concerns them for obvious reasons.
          • Re:Unibody? (Score:4, Insightful)

            by Grishnakh ( 216268 ) on Wednesday September 09, 2015 @01:55PM (#50488229)

            That's a bunch of BS. Cars built in the last 2 decades are lasting longer than ever and easily going 100-200,000 miles without any major repairs. And who cares about reverse-engineering the software in your power steering controller anyway? If it goes bad (which it doesn't, because there's no hydraulic pump any more and rubber hoses to degrade, just an electric motor), then you just replace the parts; it's a simple bolt-in affair, and certainly much easier than messing around with hydraulic fluid taking a circuitous route around the engine compartment.

            Honestly, things are *simpler* now, from a repair perspective, and far improved in reliability. Those shitty old cars needed a LOT of work all the time; constant "tune ups" and adjustments, which modern cars don't ever need.

            Finally, electronics never fail, unless you have bad capacitors. No moving parts, remember?

            • Re:Unibody? (Score:4, Insightful)

              by Anonymous Brave Guy ( 457657 ) on Wednesday September 09, 2015 @04:38PM (#50489811)

              I wish that were all true, but...

              Time required to change headlight bulb in my car 15 years ago: 1-2 minutes.

              Time required to change headlight bulb in my current car: usually faster to drop by the dealer, because they seem to know a shortcut for doing it without disassembling the entire front of the car per the handbook and have whatever tools they need to take that shortcut.

              Time required to change headlight bulb in next generation car with state-of-the-art lighting: it's not one headlight bulb, it's a whole assembly with multiple lighting components, associated sensors, and software. And you'll be needing a mortgage if it ever goes wrong.

              Also, MTBF for headlight bulbs in my car 15 years ago was probably 2-3 years, while for my current car it's probably under a year despite all the claims that bulbs in modern cars should last the lifetime of the vehicle. $DEITY help the poor schmuck who gets a shiny new executive car with the cool new lighting technologies if those lights are similarly unreliable, though.

      • by sinij ( 911942 )
        If your car analogy post was a car, it would be a messy high-speed wreck wrapped around a tree.

        Modern cars suffer from the same problem electronic gadgets are - manufacturers intentionally making it harder to work on them. Any car is modular - you have individual components that make a whole, and there is no reason why any of these components couldn't be taken out and replaced. You have bolt-on components like alternators, exhaust, AC compressor, radiator, struts... and you have integrated components like
        • Re: (Score:2, Informative)

          by FranTaylor ( 164577 )

          manufacturers intentionally making it harder to work on them. Any car is modular - you have individual components that make a whole, and there is no reason why any of these components couldn't be taken out and replaced. .

          you really don't know the first thing about mechanical engineering. Shafts that rotate at high speed, like turbocharger shafts and drive axles, cannot be manufactured economically with the tolerances required for interchangability. These parts must be carefully matched to each other in order to avoid vibration and early failure.

          • by sinij ( 911942 )
            Congratulations, you found one example where it is difficult to repair something. Still, even turbochargers, can and do get rebuilt. While manufacturer would like you to spend thousands for a new part, the economical thing is to take old part and send it out to a specialized shop to rebuild. There are specialists rewinding alternators, machining heads, rebuilding compressors and turbos, recoring radiators (rare now), painting gas tanks, sleeving blocks and so on. Pretty much anything can be repaired, unles
      • Phones aren't unibody, in that they always have a front and back. The front may be the screen itself, but it still exists. (There would be no way to get the electronics and battery inside if it were not so.)

        The iPhone 4 was probably the easiest iPhone to disassemble, and to compensate for that, Apple used proprietary pentalobe screws to deter the casual user. Still, with a pentalobe screwdriver and a suction cup, it was trivial to open the phone. The connections inside, however, required a degree of dex

      • Re:Unibody? (Score:5, Funny)

        by sjames ( 1099 ) on Wednesday September 09, 2015 @12:14PM (#50487227) Homepage Journal

        Actually, to reach apple level, the manufacturers would have to do away with the openable hood as well. If it needs an oil change, throw it away and buy a new one.

    • People don't care about battery replacement and you can still do a hard reset on iDevices. A typical battery these days has a 5-10 year lifespan, by then your device is sorely obsoleted and most plans will have paid for a 'free' replacement twice over by then.

      • Re: Good example (Score:5, Informative)

        by sremick ( 91371 ) on Wednesday September 09, 2015 @10:02AM (#50486157)

        Wrong

        A typical lithium ion battery will show noted loss of capacity even after 2y. And it's not just about the overall lifespan of the battery: it's about being able to quickly pop in a freshly-charged spare and get on with your day without having to be stuck tethered to a charging cable.

        Or, if you work remotely from charging sources for extended periods, having a handful of $10 charged batteries handy is a lifesaver.

        • by AmiMoJo ( 196126 )

          A typical lithium cell used in a phone is good for about 500 full cycles. If your phone gets down to 10% every day you will hit your 500 cycles pretty fast, like 18 months.

          Batteries are consumable items. The EU should mandate that they be replaceable, just like they mandated USB for charging, because a lot of otherwise perfectly good devices end up in landfill when the batter dies after a couple of years.

          • Batteries are consumable items. The EU should mandate that they be replaceable,

            given that the battery is NOT replaced in the vast majority of phones, what you say would actually INCREASE the amount of waste because all phones would be bigger and use more materials to accomodate a battery access door that will never be used.

      • Re: Good example (Score:5, Insightful)

        by jandrese ( 485 ) <kensama@vt.edu> on Wednesday September 09, 2015 @10:44AM (#50486543) Homepage Journal
        Phone batteries tend to be around 50-60% of their original capacity after a couple of years. Here is the thing though, it may be difficult but it is not impossible to replace the battery in something like an iPhone. It requires a special screwdriver, but that is easily found online from the same places that sell replacement batteries. The actual procedure isn't especially difficult on most phones. It's not something you would do regularly, but as something you do maybe once to a phone its really not so bad. The tradeoff is that the phone is thinner and lasts longer on the charge. You also lose the ability to carry extra batteries with you on a trip and swap them in as needed, but that was not typical even when it was possible, and less necessary with the higher capacity "permanent" batteries on phones.

        The one thing you do miss is the ability to pull the battery from your phone if you suspect it has been compromised and is spying on you. With baseband hacks you can never be sure if the phone is completely off the way you could back when you could yank the battery.
        • I'm a trifle surprised that(at least to my knowledge) the demand from restrictive workplaces and paranoids unwilling to give up their toys hasn't spawned an aftermarket in adding nice, tactile, physical hard-off switches to phones with integrated batteries, perhaps also with the option of drilling just far enough in to defang the camera without terminating the motherboard.

          Both modifications are conceptually trivial; but the sort of thing that would look like a mess of dremel hackwork and uneven epoxy wor
          • by jandrese ( 485 )
            The problem is that there is just no room to work with in your average phone. The glass backs on some iPhones don't help either. It would be difficult to install a switch that was properly recessed and not tremendously fragile.
        • If you're really that paranoid about the phone spying on you, it's probably better just to leave the phone behind. I mean, what's to stop them from placing a smaller secondary battery that still powers necessary components for snooping when you yank the battery? Are you going to completely disassemble the phone to make sure it's not there? You're better off just leaving it at home for your ultra secret espionage excursions.

    • Everytime someone drops a phone into water, the first thing I say "Take the battery out and dry the phone for a couple days." Unless they have an "iPhone", in which case I laugh and say, "You're screwed."

    • Re:Good example (Score:4, Interesting)

      by sremick ( 91371 ) on Wednesday September 09, 2015 @10:06AM (#50486197)

      This is precisely why I got the S5 even though if I had waited a month I could've gotten the S6. I knew the S6 wouldn't have a removable battery, and with that being a critical feature I made sure I voted with my wallet.

      • exactly! As a happy owner of an original Note and now a Note 3, I was really excited for the Note 5. Until I saw that it had a sealed battery and even worse, no SD card slot. I could live with the battery, but no storage expansion is a show stopper. It's the reason I left iPhone after the first generation, I don't like having to purchase a new phone when I've outgrown the supplied storage. Lucky for me my Note 3 is still going strong, maybe we'll see a reversal on the Note 6...
    • When you may need to bridge a long time without access to power, what's the difference, really, between carrying around multiple batteries for a device that has exchangeable batteries and carrying an external battery?

    • by PPH ( 736903 )

      The NSA doesn't want you to pull the battery whenever you want to go 'off the grid' for a few hours. It's possible to compromise phone firmware to appear as though it has been turned off, but still respond to network pings from a Stingray,

  • Comment removed based on user account deletion
  • If the product injures someone, the manufacturer gets sued. Doesn't matter if the owner or a repair person opened it up and modified it, even if the manufacturer is only 1% at fault, they have the deep pockets so they pay.
    • Really? When was the last time someone won a case against an auto manufacturer over something that was inappropriately serviced? They have the money to pay experts to find out what really happened, it's just easier/cheaper to settle in most cases apparently. Appropriate warnings have got to have legal weight as well. The reason they want you to to not repair your old stuff is because they make money when you buy new stuff.
  • by jddj ( 1085169 ) on Wednesday September 09, 2015 @10:11AM (#50486245) Journal

    The FCC is currently trying to end 3rd-party wifi router firmware (think Tomato, DD-WRT, OpenWRT, etc.), by requiring manufacturers to build devices that only accept firmware updates signed with the manufacturer's keys.

    This means you'll only be able to install software the manufacturer has certified comes with their own bugs, embedded backdoors and security #fails, rather than be able to put something better on your hardware.

    It also may mean that router manufacturers will be required to place NSA backdoors in the firmware and be unable to tell consumers about them due to National Security Letters.

    The WSJ is right: We Need The Right To Repair Our Gadgets.

    • I guess then it's back to running an old piece of hardware with two NICs if you want to be safe.

    • by xtal ( 49134 ) on Wednesday September 09, 2015 @10:49AM (#50486591)

      Blame people using frequencies and EIRP they're not supposed to and interference generated as a result. That's the downside to the software defined radio approach; the software needs to be locked to maintain compliance with FCC regulations.

      Has nothing to do with networking or repair.

      You can always get a router that takes a FCC-approved wireless card and route to your heart's content.

      • That's the downside to the software defined radio approach

        None of these routers are doing SDR. The concern comes from power levels the routers use, and that only in the 5GHz band.

        You can always get a router that takes a FCC-approved wireless card and route to your heart's content.

        Many wireless cards control power emissions in the same way the cheap wifi routers do, via a simple register. Should we lock down every PC to ensure no one ever drives power levels above the rated maximum?

    • by jonnythan ( 79727 ) on Wednesday September 09, 2015 @10:58AM (#50486655)

      They're trying to end 3rd party *radio* firmware, because so many of them allow you to boost power levels well beyond what is allowed by current regulations.

      They don't give a whit about router firmware. Of course, the end result will probably be manufacturers locking down router firmware entirely, but all they would need to do is lock down the radio itself.

    • The FCC is currently trying to end 3rd-party wifi router firmware (think Tomato, DD-WRT, OpenWRT, etc.), by requiring manufacturers to build devices that only accept firmware updates signed with the manufacturer's keys.

      This is incorrect.

      What the FCC is wanting to require is that the SDR chips in these devices only accept radio firmware loads that are signed.

      This is because they license the radios, and the radios are licensed as a combination of hardware and software, Loading different firmware into the radio part makes it an unlicensed radio, and permits it to receive signals in prohibited ranges, as well as transmit signals to interfere with the allowed signals in those prohibited ranges, or in bands which require a lic

  • by xxxJonBoyxxx ( 565205 ) on Wednesday September 09, 2015 @10:16AM (#50486277)

    I only buy Android phones for me and my family that cost less than $100. If they break (and it has yet to happen), oh well - I'll just buy another one. Ditto tablets (though I've tossed and replaced two of those). Our laptops are also cheapy Toshiba/HP's that cost maybe $300 each.

    All of these have replaceable batteries, and I can generally replace the disk, screen, keyboard and other major parts of the laptops for $60.

    The common thread here? None of these are Apple products.

    • I can repair apple products. I've replaced screens, buttons, and batteries in a number of iPhones and tablets. It's usually not any harder than Android based devices of the same type. The issue is obtaining the parts, which is drop dead easy for nearly all Apple products, just look on EBay...Android devices are harder to get parts for, mainly because there are so many variants out there and they sell less of each type as a result, which makes it less cost effective to build replacement parts so less andro

  • by idontgno ( 624372 ) on Wednesday September 09, 2015 @10:16AM (#50486285) Journal

    Ending is better than mending. The more stitches, the less riches.

    Now for my mid-morning soma break.

  • I was studying electronics at the community college in the early 1990's when I came to the conclusion that future electronic devices won't be repairable and being an electronic technician was a dead end job. General electronics, repairing TVs and lasers were still big back then, taking up a whole building and five pages in the schedule catalog. I switched my major and didn't look back. When I came back ten years later to learn computer programming, The electronics program was a former shadow of itself, taki

    • Did you bother to survey the appliance repair industry because it's doing quite well. Electronics are no all major appliances today and those appliances need servicing. A lot of people will repair before buying a new one because the new one is not cheap.
  • Bring Radio Shack back so we can buy the parts we need.
    • by PPH ( 736903 )

      Radio Shack stopped carrying parts* a few decades ago.

      *Excepting the one cabinet of fuses and light bulbs sitting in the corner.

    • digikey.com is much cheaper and has the parts you need, but you have to wait a few days.
  • by Sir_Eptishous ( 873977 ) on Wednesday September 09, 2015 @10:30AM (#50486409)
    I think in general there is hostility towards consumers, and not just with things like consumer electronics.

    Digital media such as music, books, video or films?
    While there is an immense catalog of choice with what we can consume, we are are getting less and less able to have control over their choices, due to how "rights holders" and others corral us into their vision of how to consume and deliver this media.
    • Because you're supposed to buy. And you are supposed to use what you buy only in the way intended by its maker, so he can sell it to you again in case marketing finds out that you would want to use it in another way, too.

  • by kheldan ( 1460303 ) on Wednesday September 09, 2015 @10:35AM (#50486465) Journal
    For various values of the word 'skilled'. I've been working in electronics for over 30 years. To 'repair' something used to mean 'replace components', but after a certain point it became 'replace an entire circuit board', which will always be a weak substitute so far as I'm concerned. But the real problem is that with the advent of surface-mount components, the door to repairing a circuit board largely became shut and locked to the vast majority of people. When you need (high) magnification and some specialized soldering equipment and supplies just to replace common passive components (YOU try to remove and replace 0402 SMCs with the naked eye!) it puts the job just out of reach of many. Of course most times passive components aren't the problem, and when the integrated circuits are in BGA (ball grid array) packages, and you need a $3000 setup just to remove one, and help from a diety to install a replacement, for 99% of anyone thinking of trying it, it just went entirely out of reach. This is not even touching on the subject of schematics for the device you're trying to repair, which for many/most things you're not getting your hands on for any amount of money, and in some cases you might get threatened with legal action just for trying to get it. Then there's the subject of proprietary software tools that might be necessary, and you're not getting those for any reason from a manufacturer. Even the manufacturers themselves often don't bother repairing anything, they'll just 'recycle' it and send you a new one because the cost in labor alone to repair exceeds what the thing costs.

    Of course I'm going to be reminded that nobody is trying to repair the circuit board in their phone, they just want to replace the battery or cracked screen or whatnot. Manufacturers have never wanted consumers repairing their own devices, so yes they make it as difficult as possible sometimes. It's always been like that. Don't expect that to change, either. You're always going to have to go to 3rd party sources for parts and supplies and information. When we really need to cry 'Foul!' is if they try to make it illegal, though.
    • Actually I cry foul if they deliberately make it hard. I don't complain about SMCs, that's something you can hardly influence as a manufacturer. After all, the phone should be small, so the parts have to be. And you can actually hand solder most SMCs with a bit of practice. Not with the naked eye and you do need a bit of equipment, but it is possible and nothing to blame a manufacturer for.

      What I do blame them for is pointlessly gluing parts together, filing down chips so you can't read their part ID or enc

      • What I do blame them for is pointlessly gluing parts together,

        consumers say "I want my battery to last longer" and so they mercilessly reduce the size of the other components to fit in more batteries

        so you prefer consumer electronic companies that don't make the products their consumers want?

        • Explain to me how a blob of epoxy on a chip increases battery life or makes the whole mess smaller?

          • Explain to me how a blob of epoxy on a chip increases battery life or makes the whole mess smaller?

            gluing the parts together with thermally conductive glue is by far the cheapest and easiest way to ensure heat dissipation and achieve structural integrity

            people want phones that are small and light with long battery life and a low price

            they really don't give a shit about whether or not you can open and fix it

    • If they're trying to make it as difficult as possible, they're really not doing a good job at it. They could easily repair much more difficult.
  • it's a well-known issue

    https://www.ifixit.com/Answers... [ifixit.com]

    amazon said they'd give me $15 off the purchase of a new one because it doesn't charge any more. instead i purchased the $5 repair USB port:

    http://www.amazon.com/Charging... [amazon.com]

    looked through some videos

    https://www.youtube.com/watch?... [youtube.com]

    and tried it out

    in the first 15 minutes, i succesfully broke a tiny plasticzif connector:

    https://en.wikipedia.org/wiki/... [wikipedia.org]

    great, nothing to see here, move along, cross your fingers it will stay with some rubber cement

    then i made a hilariously inept attempt to solder tiny connections of the new USB port with a fat soldering iron and some eye glass repair magnifying glass

    but lo and behold it worked. it charged! ...for half an hour. now it's dead as a door knob

    here's the real issue:

    i don't have the time to do this shit, and the cost of modern electronics makes the cost of new electronics compared to the time investment to attempt a repair means repair is not an option

    go to repair places and the cost of a repair is also prohibitively expensive as compared to the cost of a new item

    therefore: welcome to our throwaway culture

    i tried. i really did

    i just don't have the time or patience anymore, not to join now myself

    sorry

  • by Maxwell ( 13985 ) on Wednesday September 09, 2015 @10:40AM (#50486519) Homepage
    Could we start with requiring documentation? We just got a new FTTH Hub from our ISP. No manual. No instructions. Vendor has nothing online and refers to ISP insists who there is no known documentation for the Hub. Sagemcom f@st 5250 for those wondering. So not only is it non repairable it's non-troubleshootable and no way to tell anything about the device.
  • by cyberchondriac ( 456626 ) on Wednesday September 09, 2015 @10:44AM (#50486547) Journal
    There is both a valid point to the article and a flaw.
    "Easily fixable" is in the eye of the beholder, but given the nature that this is a tech blog, I'm not surprised most people assume this is common; lots of people think they can handle something until they get elbows deep in it, and then find themselves out of their depth. Then they're likely to try to button things back up as best they can, and return the item as defective: if it was defective in the first place, they probably just made it several times worse; but if they were trying to hack or mod it, there's no excuse for returning it after they broke it. Companies are not going to settle for eating these costs, and their legal teams are there to prevent this sort of thing. I used to be a bench tech, repairing consumer electronics (chiefly VCRs, but stereos, preamps, cassette decks, etc.. as well) and, outside of head cleanings (which are also tricky on helical scanning head), idler/belt replacements, or minor alignments, the repairs I made were typically outside the capability of the average buyer (and how many people have an oscilloscope and function generator in their house?) I think it would be opening a can of worms to court their tinkering by say, posting schematics publicly on a website. But it also depends on the device and it's complexity.

    On the other hand, some simple things, i.e. lack of access to batteries, is ridiculous. Also, if schematics were made available upon request (an email for example), that would probably nip a lot of the impulsive weekend hackers in the bud while still allowing serious techs access to them.
    • or they can deliberately design products so that you will inevitably destroy them if you attempt to fix them yourself:

      https://www.ifixit.com/blog/2011/01/20/apples-diabolical-plan-to-screw-your-iphone/

    • I used to be a bench tech, repairing consumer electronics (chiefly VCRs, but stereos, preamps, cassette decks, etc.. as well) and, outside of head cleanings (which are also tricky on helical scanning head), idler/belt replacements, or minor alignments, the repairs I made were typically outside the capability of the average buyer (and how many people have an oscilloscope and function generator in their house?)

      I used to be a service writer for a repair service, and I have to agree with you - the degree of DIY

  • by MacTO ( 1161105 ) on Wednesday September 09, 2015 @10:46AM (#50486569)

    Consumers helped to make this decision a long time ago when they decided that it was better to replace than to repair. Yes, there were external factors. This includes things like the cost of getting someone to make repairs and the faster turn around of buying a replacement. On the other hand, their inability to conduct the most basic repairs on their own (e.g. fixing a frayed cable or swapping a replaceable component) went a long way in convincing manufacturers that planned obsolescence can be a viable business model. The prioritization of compact and more integrated devices over serviceability is also a huge factor. Computers are an excellent example of that. Contrast an early 80's computer, where nearly everything was in a socket or soldered through-hole, to a modern phone where there is barely enough space for a plug and socket for the battery.

    We also can't claim that consumers didn't see this coming. Again to the computer example: there was a shift from the early 80's computers to modular desktops of the late 80's and early 90's (where the modules were more or less standardized), to the laptops of the late 90's and early 2000's (where the modules were less standard), to the present day. Ah, the present day: a time when a replaceable battery or an SD card for memory expansion (not so much to repair as to extend the service life of a product) is considered an anti-feature by some.

    Manufacturers may have implemented these decisions, but it was the consumer who made the decision.

    • Consumers helped to make this decision a long time ago

      consumers purchase what is shoved in front of them. let's look at cars. people in the 1960s were happy to buy unsafe, unreliable cars that got terrible gas mileage. they didn't know any better and they didn't care. now the government comes along and tells the car makers that they must improve gas mileage and they must improve safety. now suddenly safety and gas mileage are important to consumers! why? because they were programmed to like safety and gas mileage

  • interesting timing. i've been working on designing modular computer products for the past five years, and just wrote up a white paper yesterday on exactly this topic
    http://rhombus-tech.net/whitep... [rhombus-tech.net]

    the fairphone 2 is designed as "modular" - it's not exactly "modular", it's (very unusually, for a smartphone) designed to be repairable. you have to have a screwdriver, but that's a lot better than a hermetically-sealed unit that needs a saw or scalpel followed by epoxy resin to undo the damage caused by getti

  • I don't know how in good conscious the Federal Trade Commission can accept our money.

  • When the original Surface Pro came out, iFixit did a teardown and declared it "extremely difficult" to repair. Basically, most surfaces in the case were attached by a huge layer of epoxy, making it nearly impossible to replace screens, batteries, etc.

    I think this is mainly driven by consumer demand. Consumers want cheap, small, light portable devices that have impossibly long battery lives. They also will happily pay Apple every single time a new model comes out and just throw away the old one. A manufactur

  • nobody cares about fixing cheap electronic gear

    you can argue about whether or not this is right, but statistically speaking, nobody cares

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