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Portables (Apple) Hardware Apple

GPUs Dropping Dead In 2011 MacBook Pro Models 359

Posted by Soulskill
from the satisfaction-is-not-guaranteed dept.
New submitter blackwizard writes "MacRumors is reporting on pervasive GPU failures in 2011 MacBook Pro machines, leading both to intermittent video issues, corruption, crashing/freezing, and eventually even failure to boot. Luckily for Apple, the machines are now out of warranty (unless you bought AppleCare). The issues have been reported both on Apple's own forums and other blogs. Apple has so far failed to take action on the problem. Will they take ownership of the issue, or continue to ask customers to pay for an entire new logic board when just the GPU fails?"
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GPUs Dropping Dead In 2011 MacBook Pro Models

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  • by damn_registrars (1103043) <damn.registrars@gmail.com> on Saturday January 18, 2014 @01:01PM (#45999017) Homepage Journal

    Will they take ownership of the issue, or continue to ask customers to pay for an entire new logic board when just the GPU fails?

    That doesn't sound any different from any other manufacturer. The GPU on the laptop is, after all, soldered into the laptop motherboard. Even though is it "just the GPU" it isn't something that can be replaced on its own. I don't know why we should expect Apple to have a different standard for customer service and expected system longevity.

  • by trparky (846769) on Saturday January 18, 2014 @01:21PM (#45999133) Homepage
    It's not just Apple that's had an issue with this particular problem. HP has had an issue with their GPUs failing on their motherboards too in their notebooks.

    I'm of the opinion now that notebooks just don't belong having high-end GPUs in them. Notebooks have always had a history of cooling issues because of a variety of issues from inadequate fans or other various issues. Now let's stick the equivalent of a space heater in the device and let's see what happens. I'm really surprised that this sort of thing isn't happening more often to more brands of notebooks.

    Let's face it, a notebook is a portable device with very cramped internals. It's like it's become a form of art to find out just how much more stuff we can cram into an even smaller space. A notebook is a portable device, it's not meant to be your one and only device. If you want to be playing games, get a desktop; not a notebook.
  • by amiga3D (567632) on Saturday January 18, 2014 @01:31PM (#45999205)

    It's all the rage in appliances. Try buying a new major appliance without buying a warranty. When, not if, they fail you can count on a repair bill of 200 to 1000 dollars nowadays. If it's over three years old and you have no warranty then you might just as well buy a new one for what it'll cost unless you can repair it yourself. I fixed my refrigerator and while sitting at the appliance parts supply place waiting to pay 22 dollars for a part the guy next to me looked at it and laughed. I replace 7 or 8 of those a week he laughed. I asked what he charged and he told me 165 dollars. That was 8 years ago and I've replaced that same fucking part 3 times since then. I hate working on appliances but I hate taking it up the ass even more.

  • by TheRaven64 (641858) on Saturday January 18, 2014 @01:47PM (#45999311) Journal
    I've seen the opposite. In the UK, if you quote the Sale of Goods Act when you call them up, they'll quickly replace faulty parts 4 years after the original purchase. In the US, as soon as the warranty expires, you're fucked if anything goes wrong.
  • poor fan boys (Score:3, Insightful)

    by Lawrence_Bird (67278) on Saturday January 18, 2014 @03:23PM (#45999945) Homepage

    guess they wish they had another fan? Those same fan boys want people to believe that we should pay a significant premium for "Apple build quality," yet there are more than enough stories like this one that show Apple build quality (and/or design) is not worth a premium over the likes of Lenovo, HP, etc. Of course, those same fanboys who would trash those companies if the failure was in one of their laptops will simply blame AMD and not Apple for this event.

  • by viperidaenz (2515578) on Saturday January 18, 2014 @03:30PM (#45999989)

    Stopped reading after the first paragraph. Since it is Apple that does the system design and manufacturing, it is entirely their responsibility to make sure the design works. If the nVidia part fails to work within their design requirements, they should be selecting a different part.

  • by Anonymous Coward on Saturday January 18, 2014 @04:52PM (#46000519)

    That's not really a surprise. A few years ago, while trying to decide between two products made by a major electronics company, I asked one of their engineers for advice (having repeatedly repaired the previous product before giving up on it), and he suggested that if lifespan was a major concern, I should buy the cheaper model. Why? Because it was built in such volume that even a 1% failure rate would be catastrophic to the company's bottom line, whereas a much higher failure rate in the expensive product would still be a small enough number of total units that it could be absorbed.

    Pardon my ignorance, but why would Orthodox Jews have duplicate appliances?

    I'm not being an ass, I'm genuinely curious.

    Thanks.

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