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Quality Concerns For Kingston microSD Cards 149

Andrew "bunnie" Huang, whom we've discussed before for his book on Xbox hacking and development of the Chumby, has made an interesting blog post about problems he's found with Kingston microSD cards. He first encountered a batch of bad cards during production of the ChumbyOne, and found Kingston initially unhelpful when trying to get them replaced. After noticing some unusual markings on the chips, he decided to investigate for himself, comparing the ID data and dissolving the cards' casings with nitric acid to take a look inside. He found that each of his Kingston-branded samples actually had a Toshiba/SanDisk memory chip inside, and that the batch of low-quality cards he received may not be as uncommon as he thought. "Significantly, Kingston is revealed as simply a vendor that re-marks other people's chips in its own packaging. Every Kingston card surprisingly had a SanDisk/Toshiba memory chip inside, and the only variance or 'value add' that could be found is in the selection of the controller chip. ... This tells me that Kingston must be crushed when it comes to margin, which may explain why irregular cards are finding their way into their supply chain. Kingston is also probably more willing to talk to smaller accounts like me because as a channel brand they can't compete against OEMs like Sandisk or Samsung for the biggest contracts from the likes of Nokia or RIMM. Effectively, Kingston is just a channel trader and is probably seen by SanDisk/Toshiba as a demand buffer for their production output. I also wouldn't be surprised if SanDisk/Toshiba was selling Kingston 'A-' grade parts, i.e., parts with slightly more defective sectors, but otherwise perfectly serviceable. As a result, Kingston plays a significant and important role in stabilizing microSD card prices and improving fab margins, but at some risk to their own brand image."
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Quality Concerns For Kingston microSD Cards

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  • Yawn (Score:5, Insightful)

    by duncanFrance ( 140184 ) on Tuesday February 16, 2010 @12:03PM (#31155834)

    "Significantly, Kingston is revealed as simply a vendor that re-marks other people's chips in its own packaging"

    And that is a surprise because? Of course that's what Kingston does - they don't own any fabs.

  • Re:Yawn (Score:2, Insightful)

    by Duositex ( 620105 ) on Tuesday February 16, 2010 @12:09PM (#31155888)

    I agree with this sentiment. Brands haven't had a 1:1 relationship between their manufacturing facilities for a long time. This seems especially true with the industry in question.

  • rtfm? (Score:1, Insightful)

    by Anonymous Coward on Tuesday February 16, 2010 @12:11PM (#31155902)

    why is this news?

  • This just in (Score:3, Insightful)

    by sunking2 ( 521698 ) on Tuesday February 16, 2010 @12:12PM (#31155914)
    Your Kenmore dishwasher is really a Whirlpool and Kirkland jeans are Wranglers. This is news how? Are we supposed to be impressed by this guys over analysis of what everybody already knew went on?
  • by YesIAmAScript ( 886271 ) on Tuesday February 16, 2010 @12:13PM (#31155938)

    It's becoming highly unreliable. Advances in error correction are plugging some of the holes, but you can expect to start to see real problems soon, especially with cheap brands where they don't up their controller quality (the controller has the ECC) to compensate for the low-grade NAND they buy.

    As to Bunnie, I was pretty sure he'd been around the block already. Of course Kingston just repackages other people's NAND chips. There's only something like 7 manufacturers of NAND, and even that counts Intel and Micron separately even though they both sell the same designs every time. What did Bunnie think was in iPhones and XBox 360s? Apple and Microsoft don't make NAND either!

  • Re:Yawn (Score:3, Insightful)

    by NevarMore ( 248971 ) on Tuesday February 16, 2010 @12:18PM (#31155994) Homepage Journal

    I think its significant because it might actually help consumers make a better choice. In this case if I'm looking at a Kingston SD card and a SanDisk and the Kingston is cheaper, I'll probably buy it knowing its got SanDisk guts in it. It could go the other way, knowing that SanDisk gets A+ parts while Kingston is A-. But knowing that difference is important before dropping coin on something expensive.

    SD cards are a cheap commodity, but there are more expensive anecdotal examples like LCD panels. There are only a few fabs in the world, so anything from a Westinghouse store brand to a Bang and Oluffsen uber-TV will have very similar panels. The difference is largely in the controller software, the remotes, the casing, etc. That shifts the decision from the panel quality to the other extras that a more expensive brand may provide.

  • by fuzzyfuzzyfungus ( 1223518 ) on Tuesday February 16, 2010 @12:28PM (#31156098) Journal
    It is, arguably, additionally significant that the Kingston reps went from "Nope, we're not taking them back, you already programmed them, your problem..." to "Oh, goodness no, they definitely aren't fakes; but, um, yeah, we'll replace them for you..." when Bunnie presented his results.

    Bunnie definitely knows his stuff hardware wise and(having been Chumby's man-on-the-ground for outsourced Chinese production for a while now) probably knows a thing or two about the dark corners of the supply chain; but his sample size is kind of small, and he could certainly be wrong in this case.

    The fact that the vendor folded like a cheap card table when he presented his conclusion, though, makes me rather more inclined to trust it.

    (Incidentally, isn't it kind of amazing that slapping a full 32-bit ARM core, with flash controller firmware, onto a flash chip is as cheap as simply testing the flash chip? Having been born early enough to see the tail end of the days when an 8086 box was a several-thousand-substantially-less-inflated-dollars device, that kind of blows my mind.)
  • by GuyFawkes ( 729054 ) on Tuesday February 16, 2010 @12:33PM (#31156164) Homepage Journal

    All they ever were was a slick rebranding excercise, with a useful online tool to select the correct memory if you were a dumbass.

    If you're going to buy rebranded memory at least do so from someone who puts quality first, eg Mushkin.

  • Re:Yawn (Score:5, Insightful)

    by drachenstern ( 160456 ) <drachenstern@gmail.com> on Tuesday February 16, 2010 @12:35PM (#31156180) Journal

    Wait, you mean that "ValueRAM" doesn't give the concept of their brands away? I use Kingston stuff because it's bulk and cheap, not because it's performance. Anyone else who does otherwise is amazing me with their concepts of brand recognition.

  • by TheMiddleRoad ( 1153113 ) on Tuesday February 16, 2010 @12:43PM (#31156258)

    Yes, they use other companies' chips because they don't have a fab. Most companies don't have a fab. They buy from whomever is cheapest, manufacture it, and ship it. Sorry they had a bad batch and had poor customer service, but that's par for the course nowadays. Did you stop buying WD and Seagate drives because they had bad batches? They sure as hell did, as did every other manufacturer.

    So I look at this post and see it as a hit piece. Why is slashdot even posting it?

  • Re:Sandisk suck (Score:2, Insightful)

    by Anonymous Coward on Tuesday February 16, 2010 @12:45PM (#31156278)

    I think you're complaining about the annoying U3 program that they use. You are completely WRONG about not being able to disable. In fact, SanDisk provides a tool to remove it completely. I had to do it to my USB thumb drive, as well as a few members of my family.

    Just search for "Sandisk U3 removal" and you will find the tool you need.

  • Re:Sandisk suck (Score:5, Insightful)

    by compro01 ( 777531 ) on Tuesday February 16, 2010 @12:45PM (#31156282)

    The thing you are referring to is the "U3 [wikipedia.org]" system. It's a portable apps-ish thing.

    It's easy to remove with their tool.

    http://apac.sandisk.com/Retail/Default.aspx?CatID=1415 [sandisk.com]

  • Re:Yawn (Score:4, Insightful)

    by Sique ( 173459 ) on Tuesday February 16, 2010 @12:59PM (#31156500) Homepage

    They never have been. That's why they are called "brands" and not "manufacturers".

  • by fuzzyfuzzyfungus ( 1223518 ) on Tuesday February 16, 2010 @01:08PM (#31156644) Journal
    It seems like the major issue here isn't so much the chip switching(especially since all MicroSD cards should present exactly the same interface); but the wildly uneven quality. Bunnie didn't start his investigation for giggles, or because he had some moral objection to mixing chips; but because his product started failing validation at alarmingly high rates). If you are shipping memory cards that can't handle having a firmware image written to them, you've arguably crossed the line from an "agile" supply chain to a "downright slapstick" supply chain.
  • Re:Yawn (Score:3, Insightful)

    by Anonymous Coward on Tuesday February 16, 2010 @01:23PM (#31156924)

    Everytime I go to a deal site, I see Kingston RAM or flash on sale. I usually avoid them because I know they dont make their own stuff, but sometimes I'll pick some up for an application that doesnt need the best parts like disposable USB drives or RAM for a htpc.

    You're under the impression that the other RAM or flash drives you buy are not rebranded? There are very few companies in the world that make DRAM in quantity: samsung, hynix, toshiba, and elpida. Similarly for NAND flash, it is only made by samsung, hynix, toshiba-sandisk, and intel-micron. Unless you're buying one of these directly, you are purchasing rebranded products.

  • Comment removed (Score:3, Insightful)

    by account_deleted ( 4530225 ) on Tuesday February 16, 2010 @01:34PM (#31157134)
    Comment removed based on user account deletion
  • Re:Sandisk suck (Score:3, Insightful)

    by name_already_taken ( 540581 ) on Tuesday February 16, 2010 @02:21PM (#31157880)

    His answer was that, if I didn't like it, I shouldn't have taken it out of its box in the first place and plenty of people like it so why don't I just shut the hell up?

    Charmers.

    Your mistake was calling their UK support line. You're lucky they didn't insult your parentage too.

  • Re:This just in (Score:1, Insightful)

    by Anonymous Coward on Tuesday February 16, 2010 @02:59PM (#31158508)

    Your fine-looking suit is really made out of sack.

    I look really cool but I'm just back-dated.

    and etc. w/ thanks to Pete Townshend.

  • Re:Yawn (Score:3, Insightful)

    by lobsterturd ( 620980 ) on Tuesday February 16, 2010 @04:27PM (#31159674)

    Why is this modded 5 insightful? I can't believe how Slashdotters' comprehension skills seem to be lacking.

    The point of the FA is not that Kingston doesn't make their own parts (that applies to every vendor), but that their authorized distributor delivered an irregular batch of cards that seemingly couldn't even handle being programmed with a ~50 MB firmware. These irregular cards just so happened to use the same controller chip as an obvious fake, which raised the question of how a seemingly reputable brand managed to unexpectedly supply such low-quality parts.

  • Re:rtfm? (Score:1, Insightful)

    by Anonymous Coward on Tuesday February 16, 2010 @05:42PM (#31160658)

    It's funny how athiests have become a worse version of what they claim to hate. You have the exact same number of facts backing up your beliefs as religious people do, yet that doesn't stop you from preaching your view as being the only true view.
    The main difference is that now athiests are far more angry and violent about it than religious people. Pot, meet kettle.

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