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Security Bug Networking Operating Systems Software Upgrades Windows Wireless Networking Hardware IT

Windows XP SP3 Causing Router Crashes 337

KrispyBytes writes "Windows XP SP3 has been named as the culprit causing home routers to go into a crash and reboot cycle. One router maker has released firmware updates to fix the problem, but has not yet revealed what is actually different about XP SP3's networking stack or UPnP behaviour that causes the problem. Router maker Billion Managing Director Raaj Menon said "as Microsoft plans to make Windows XP SP3 an automatic upgrade this month, the number of affected routers may increase significantly.""
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Windows XP SP3 Causing Router Crashes

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  • Oh brother... (Score:1, Interesting)

    by Anonymous Coward on Saturday June 07, 2008 @02:18PM (#23694647)
    Honestly... I'm sure that this has nothing to do with XP SP3 and is a coincidence, or just completely made up. And even if SP3 is doing something differently, if a router crashes due to a machine connected to it, it's a problem with the router.
  • by ccguy ( 1116865 ) on Saturday June 07, 2008 @02:22PM (#23694669) Homepage
    If an upgrade to a router caused Windows to enter a reboot cycle would we be blaming the router manufacturer or Microsoft?
  • by Ethan Allison ( 904983 ) <slashdot@neonstream.us> on Saturday June 07, 2008 @02:29PM (#23694753) Homepage
    It only affects the "Billion BiPAC 5200" series.

    I've never used one, never seen one, never heard of one, and you haven't either. Odd how the summary fails to mention that the problem is only with this obscure model...
  • by ccguy ( 1116865 ) on Saturday June 07, 2008 @02:33PM (#23694787) Homepage

    Kidding aside, my first thought was this is CLEARLY a router problem.
    Obviously. Anyway they'd better fix it soon because a customer with no internet connection and no way to fix the problem online is a pissed off customer.
  • Router Trouble. (Score:5, Interesting)

    by fuzzyfuzzyfungus ( 1223518 ) on Saturday June 07, 2008 @02:54PM (#23694943) Journal
    As some have said, if a machine on the network can crash the router(short of violating physical specs for things like ethernet voltage and polarity), then the router has Issues.

    What I don't understand is why so many of your basic 4 ports lan, one port wan, and an antenna type routers have such lousy firmware. I understand that the hardware is built right down to price, and isn't going to be exciting; but software is a different matter. There are really only a few chipset variations in general use, OpenWRT supports most of them and provides a solid and extensible foundation. ddWRT is less extensible and flashier, still solid. Tomatoe is out there as well. In a world where people are literally giving high quality router firmware away, how can anybody ship a router with bad firmware?
  • Crappy router. (Score:5, Interesting)

    by fluffy99 ( 870997 ) on Saturday June 07, 2008 @02:55PM (#23694949)
    Billion makes crappy knock-off routers, that were crashing or not working long before XP SP3 was released. Perhaps XPSP3 does do something different with uPNP, but that's not where the blame needs to be assigned. As an aside, uPNP is a crappy idea. Do you really want your OS and any programs (malware included) to have the ability to change your external firewall?
  • by 93 Escort Wagon ( 326346 ) on Saturday June 07, 2008 @03:14PM (#23695075)
    While I agree that a router shouldn't crash no matter what an attached computer does, I completely disagree with the Windows fanboys who claim this is a non-story. It's obvious SP3 is doing something different network-wise than any other OS, be it Linux, Mac, or even Windows XP SP2. It's important that people with the effected brands of routers have this information, so they can choose whether or not to delay upgrading. It's also important for network admins to find out exactly what SP3 is doing, and get Microsoft to fix it (or work with the router manufacturers, depending on what exactly is going on). Microsoft's recent track record vis-a-vis security and interoperability is definitely better than it once was; but we can't forget that they've done some very stupid and/or insular stuff in the not too distant past.

  • Speaking Of SP3... (Score:4, Interesting)

    by xanadu-xtroot.com ( 450073 ) <xanaduNO@SPAMinorbit.com> on Saturday June 07, 2008 @03:38PM (#23695263) Homepage Journal
    Last week I updated my GF's XP_Pro machine to SP3 (she insists on having her machine using Windows despite having a better time using my KDE/Gentoo machine...). Since then, I've noticed that it's sending out SMB keep-alives about every 5 seconds to my machine (which is the Samba "PDC" also). SP2 wasn't doing this (or WireShark didn't pick up on it, anyway).

    Could this be something that would hose a router as well? A ton of useless keep-alives?
  • notebook & desktop (Score:1, Interesting)

    by Max_W ( 812974 ) on Saturday June 07, 2008 @03:41PM (#23695299)
    My notebook ASUS was crashed by SP3. I had to reinstall the OS after 2 days of trying to recover.

    On the desktop I installed SP3 without ay problem.

    My freee advice:

    --**++ Back up your data before even thinking of SP3 install! ++**--

  • by Todd Knarr ( 15451 ) on Saturday June 07, 2008 @03:47PM (#23695353) Homepage

    That doesn't make sense, though. Option 43 is sent by the DHCP server to the client. In this case the SP3 machine is the client and the router is the server. It's the server's responsibility to correctly format the vendor-specific data according to the vendor's spec, but the SP3 box shouldn't be the server in the scenario in question.

  • by Sleepy ( 4551 ) on Saturday June 07, 2008 @04:03PM (#23695493) Homepage
    >just like a website should never crash a browser it is relevent that the OS/website is abusing the specifications soo badly to cause the crashes.

    All browsers MUST expect garbage input, and pretty much anyone who expects otherwise has their head in the sand, and shouldn't go NEAR code. Document formats don't run in local memory and do not have system access - they're interpreted structures. If a browser crashes, it's the browser's (or it's plugins) fault, 100% of the blame 100% of the time. At worst, you should expect degraded-looking content and that's that.

    I don't mean to be snarky, but your argument couldn't be more wrong or inappropriate. With networking, you're pretty close to the physical layer (not a great analogy, but browser code is far removed from traffic and is just a local representation, a user application).

    We don't know yet what this is caused by. If it is affecting a lot of routers, it might very well be a "DOS". Or it could be something that holds too many connections open, or IP6 traffic that doesn't go anywhere and ties up the router table till it times out.

    This could happen to Linux also, but it's less probable -- it's be code put out in the wild, and the distro's would do their own QA process, and may hold back. Most distros don't run kernel.org kernels, but their own patched tree.

  • by Todd Knarr ( 15451 ) on Saturday June 07, 2008 @04:09PM (#23695519) Homepage

    Aha. But it still doesn't make sense. If SP3 is sending option 43 as a client, then the data will be in Microsoft's vendor-specific format, not Billion's. The only way Billion would have a problem is if Microsoft changed the format without telling anyone. And why would a router need to look at Microsoft's vendor-specific information in the first place?

  • Re:maybe, maybe not (Score:3, Interesting)

    by PhrostyMcByte ( 589271 ) <phrosty@gmail.com> on Saturday June 07, 2008 @04:34PM (#23695677) Homepage
    Vista had problems too. They changed it to do automatic receive window scaling and it affected some of the cheaper routers. I have not RTFA or anything, but maybe this is something similar.
  • by Ravon Rodriguez ( 1074038 ) on Saturday June 07, 2008 @04:50PM (#23695821)

    We all agree that computers should not be able to crash routers. However, SP3 includes their Next Gen TCP/IP stack that "complies" with several RFCs noted here:
    http://technet2.microsoft.com/windowsserver2008/en/library/60f9e0c6-dfb3-4ead-aa12-3ba7653664fd1033.mspx?mfr=true [microsoft.com] Of course most routers are not protocol-aware of these, and due to the unexpected use of such protocols, the effects on routers could manifest the reboots that we see. So SP3 IS relevant since it is the ONLY thing that has changed. What this implies to me is that, again, someone dropped the ball in the testing department at either MS or the router(s) companies. These things are going to happen whether its MS, Linux, MAC, Solaris, etc. if updates are deployed without fully testing.

    If this is indeed the case, then I'd go so far as to say that its not anyones fault. While I agree that the router shouldn't crash, router manufacturers can't be held liable for not following specifications that weren't available when the router was manufactured, and Microsoft shouldn't be held liable for using said specifications.

  • Re:Not surprising (Score:5, Interesting)

    by thetoadwarrior ( 1268702 ) on Saturday June 07, 2008 @05:18PM (#23696051) Homepage
    While my router is working fine, my Windows laptop's shares fail to show up on my other machines and this happened straight after installing SP3 and all my settings imply nothing has changed. I just need to get another Windows machine in here to see if it's only being ignored by Linux machines.

    Maybe it's a coincidence and maybe it's not. The only way to know for sure is if Microsoft honestly comments on it.
  • by marcansoft ( 727665 ) <hector AT marcansoft DOT com> on Saturday June 07, 2008 @08:00PM (#23697061) Homepage
    Interestingly, we just released a new version of The Homebrew Channel [hackmii.com] for the Wii (beta8), and someone reported that it causes their router to crash. We've switched to an older version of the Wii system firmware (from IOS35 to IOS21 - no, not the Cisco kind of IOS) in older to support users without the newest updates (this applies to all users though, since all versions / branches of the firmware are kept on the Wii), and I have a feeling that some kind of bug in the WiFi networking in this version is causing it. Wonder if it has anything to do with the Windows problems....
  • by Jesus_666 ( 702802 ) on Saturday June 07, 2008 @08:25PM (#23697191)
    Both. Windows sends out funky data; that's not optimal and should be fixed (unless it turns out that Microsoft uses an obscure but valid part of some standard). The router can be crashed by sending it funky data; that's a major screwup and shouldn't have happened at all.

    Microsoft (maybe) gets a slap on the wrist for not paying attention; the router manufacturers get a kick in the balls for producing junk.
  • by thejynxed ( 831517 ) on Sunday June 08, 2008 @02:02AM (#23698557)
    While issues such as SP3 causing Office XP and 2k7 service packs appearing as updates in Microsoft Update on a machine that has never had any version of Office installed gets no mention... Automatic Updates keeps on trying to force them down :)

    Also, anyone using USB 1.1/2.0 devices under SP3 have any issues? On my laptop, I have USB 2.0 devices and USB 1.1 devices running on a USB 1.1 connection (yes, the laptop is that old). When I reboot the machine, XP refuses to boot to the desktop (just hangs after the Windows loading screen) unless I unplug all USB devices from the laptop. Then it continues booting. This behavior did not occur under SP2. I wonder what changed. I've read of similar things happening with some file named Verclsid.exe hanging while trying to authenticate something, but the solution of renaming it with the .old extension didn't seem to work.

    I would give up and go back to SP2, but meh :P
  • Once upon a time... (Score:2, Interesting)

    by bgraw3 ( 626548 ) on Sunday June 08, 2008 @07:15AM (#23699453)
    I had an old Linksys wireless router, a Toshiba laptop with the original (no service packs) Windows XP, several wired desktops, and a Mac Powerbook.

    The "new" Toshiba laptop usually booted Linux. But, there were still a few things I had to do with Windoze, so it still had dual boot capability.

    Usually, within 15 minutes of booting Windoze, I had to physically reboot the router.

    The solution: First, don't boot to Windoze. Second, get a new router.

    The problem did not occur with the wired machines. I always figured it was something wonky in the new XP wireless driver. I tried firmware upgrades, new drivers on the laptop, etc.

    At some point, I realized that a new router was far less expensive than the time I was wasting on this Windoze/Linksys incompatibility.

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