A Look Inside Newegg 327
An anonymous reader writes "AnandTech has an interesting look inside Newegg's 180,000 square foot facility. Effectively, they followed the path of an order after it was soon placed online. AnandTech was able to get a tour of their facilities before, but this is the first time they allowed them to publish any photos."
hmmm (Score:5, Insightful)
Looks fishy to me. (Score:3, Insightful)
Does this not scream advertisement to anybody else? While it is somewhat cool to see what happens once orders placed, this stinks of a "sponsored article"
Seriously "A pallet is a wooden or plastic platform that can be picked up using a forklift; palletized cargo is cargo placed on a pallet, which is how Newegg's inventory is shipped to them." is considered a story?
"Recently AnandTech got a chance to tour some of Microsoft's offices. Established in 1981, many AnandTech readers will be familiar with Microsoft for offering innovative products, pushing the envelope in the software industry, and their advantage over Linux products in terms of TCO."
Re:New Egg not one of my faves (Score:5, Insightful)
Lots of people bitch about service, but when push comes to shove they'll forego service to save a few bucks and service oriented businesses will lose out to discounters. I see Newegg as a great compromise of good service at the best prices possible, and give them almost all of my hardware business as a result.
I think you'd find that looking up the resellerratings.com listing for most companies selling stuff at the very cheapest prices, they don't compare to newegg.
All that said, this article looks like a cheesy, paid-for fluff piece.
Get a life, dude (Score:5, Insightful)
When Firefly premiered, I submitted a gushing story to Slashdot. (I had seen a bootleg of the pilot, and had been blow away by it; the actual series was rather less exciting.) There must have been 20 posts by people who were convinced that I was a sock puppet in the employ of Fox. None of them bothered to check my post history.
Sock puppets do exist. I've even been fooled by them. But in a consumer culture where people where company logos as a "personal statement", you shouldn't be suprised to see a little uncritical praise now and then.
Good article (Score:2, Insightful)
Re:Looks fishy to me. (Score:2, Insightful)
A: Stubbornly used an old billing address after I had revised it.
B: Sent me an email saying my order would be deleted in 3 days if I didn't contact them by phone or email to correct the billing address.
C: Ignored my repeated attempts to contact (15+ phone calls to a busy customer service line, and 2 emails sent the day I recieved the notice) until they-
D: Cancelled my order, at which point they responded to my email saying "we're sorry, we cannot help you because that order had been cancelled".
and of course,
E: When I contacted them about the bum service (using the same email address that they responded to the first time), they completely ignored me. I instead placed my order with Mwave, who got it to me two days after I ordered it (and saved $20 in the bargain).
I'll be hard pressed to ever shop at newegg.com again, and I definately do not care how they ship things (since the -if- seems to be a much more interesting adventure)
--Jimmy
Positive Experiences All Around (Score:3, Insightful)
I've had great experiences with their customer service, I'm impressed by their prices overall. My only complaint is that shipping is sometimes a bit steep considering I'm less than 75 miles from their warehouse and I also have to pay California sales tax. Overall though, I still give them my business after 2 years. Not a bad deal.
Web site organization and categorization is great (Score:4, Insightful)
But since its inception, what seperated Newegg from every other low-cost web retailer was the organization of their site. If you want to browse products, it's so freakin' easy pick a category/subcategory and narrow the choices down based on features you are looking for. I can't believe other sites haven't gotten this right yet (Mwave is okay).
For example, Buy.com has great prices for some items, especially when a heavy item qualifies for free shipping. But try browsing Buy.com's selection of 1GB DDR2 memory kits (2x512MB) or their selection of motherboards with socket 939, microATX form factor, nForce4 chipset, and 4 dimm slots. At Newegg, it's a snap.
The first time I browsed Newegg, the categorization of their inventory was as impressive to me as Yahoo's.
Re:New Egg not one of my faves (Score:2, Insightful)
Call your credit card company and stop whining, douchebag.
Re:New Egg not one of my faves (Score:2, Insightful)
Re:New Egg not one of my faves (Score:3, Insightful)
The IQ level must be real low to have NewEgg fanbois... it's a freaking shop! and he did nothing but tell his anecdotal experience.
Re:What ever happened to 2AM, $3 overnight shippin (Score:3, Insightful)
They are still there [pcconnection.com] and still taking orders until 2AM for next-day shipment. At least most of the ones I remember.
What's changed is the shipping prices have gone up. With sites like Pricewatch etc., it is harder to subsidize the shipping cost by burying it in the cost of the product. Pricing is just too competitive these days. If anything, it's the opposite now, lots of places appear charge inflated shipping to subsidize the costs of the goods.
Back when you bought your Newton, these catalog places were selling things at or close to list price. They could easily afford a $3 shipping gimmick.
Re:Looks fishy to me. (Score:3, Insightful)
If you don't, shit like that happens when people do their jobs correctly at places like NewEgg.