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HP Hardware

Dell Takes the Low Road Regarding Ink Cartridges 430

Anonymous Coward writes "Dell released a line of printers today, manufactured by Lexmark. As covered by by Yahoo they '..contain a chip that disables the cartridge if it is refilled and replaced in a Dell printer..' and 'The cartridges are different sizes than cartridges from other printer vendors, including Lexmark, the spokesperson said. This will limit the amount of knockoff cartridges available, but only until someone figures out how to reverse engineer Dell's cartridges.'" In the interest of full disclosure, note that the poster sells knockoff carts.
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Dell Takes the Low Road Regarding Ink Cartridges

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  • Re:Not suprising.... (Score:4, Informative)

    by Gortbusters.org ( 637314 ) on Thursday March 27, 2003 @10:34PM (#5612049) Homepage Journal
    We might remember the the first story [slashdot.org] on Lexmark too.
  • "Chipped" Ink Carts (Score:5, Informative)

    by bigdoof ( 566322 ) on Thursday March 27, 2003 @11:05PM (#5612206)
    This "feature" in Dell printers reminds me of what Epson does to its entire line of ink jets. Personally, I own an Epson Photo 1290 that I use very regularly in my studio to print photos to be framed for sale. Buying loads upon loads of Epson OEM ink is certainly not very economical. So instead, I bought a continuous inking system. Basically, several large bottles of ink are piped directly into a modified ink cartridge, essentially providing a cartridge with mega-capacity. It's economical, it's more convenient, and most of all, it's more versitile. Instead of standard Epson ink, I can choose from inks with different characteristics and color gamuts. You haven't seen beauty until you've seen 4-tone black and white photos from a fairly-standard ink jet printer!

    Unfortunately, the chipped Epson cartridges poses a problem. Not only will the chips tell the printer when the cartridges run out of ink, it will also disable the printer until it is replaced. Moreover, the chips don't even check the level of ink remaining. Instead, it counts the number and size of pages printed, and guesses when the ink is gone. With a continuous inking system and it's near-infinite capacity, this is not ideal.

    As a result, several groups have developed workarounds. Some have made write-protected chips that are "reset" when the printer is turned off. Others have made devices to alter the ink-level information stored on the chip. And last I heard, there was work being done on a software workaround. Certainly, there are bypasses, and they have already been used for other printer manufacturers.

    If anyone is interested in printer-mods, check out CIS [nomorecarts.com] and Chip Resetter [epsonchipresetter.com].

    If these workarounds were not available, I would certainly have no bought an Epson printer. But at the same time, I can understand the manufacturers' position on third-party carts. Ink cartridges, not printers, are where the money's made!
  • by craenor ( 623901 ) on Thursday March 27, 2003 @11:07PM (#5612216) Homepage
    Umm....of the 4 printers being offered by Dell, only one is an inkjet. The other three are Laser's, and the toner cartridge is likewise - proprietary.
  • by Desolation Row ( 550944 ) on Thursday March 27, 2003 @11:15PM (#5612257)
    Since the days (20 years ago) when scammer Mikey Dell placed a dozen two-page spread ads (unpaid for) in PC Magazine pretending to be 12 different Texas companies, he's pretty much decided it's more comfortable down there.
  • by craenor ( 623901 ) on Thursday March 27, 2003 @11:15PM (#5612258) Homepage
    That is a personal laser printer for $289.00. The only inkjet offered by Dell is the $109.00 (witb rebate) all in one.
  • Re:ink prices (Score:3, Informative)

    by Lxy ( 80823 ) on Thursday March 27, 2003 @11:23PM (#5612292) Journal
    it's called a loss leader.

    They give the printer away at cost (or less). They then jack you with the cartridges. Even the refillable ones leak, and generic cartridges all suck anyway. The solution? Buy an Apollo printer (HP 648 with a different chassis and different name) for $35. When the ink runs out, throw the whole thing away and buy a new printer.
  • by lingqi ( 577227 ) on Thursday March 27, 2003 @11:48PM (#5612401) Journal
    yeah but I don't think that's true...

    Some printers have replacement nozzles (I know for sure some Cannon had this) - and the catridges (mind you, a plastic housing, a sponge inside, and ink) still costed like 15 bux a pop.

    Besides, peizo heads don't clog nearly as much as the old "boiler" type.

    Lastly, with a printer priced at under 100 dollars most of time (cheap ones as little as 50, better ones at only 200 or so), who really cares about "printing quality over life"? They are really throwaway items, and I don't like it...
  • by ndege ( 12658 ) on Friday March 28, 2003 @12:01AM (#5612517)
    I have an Epson 880. I get the black (knockoff) cartridges for approx $1.25 each and the color for $3.50. The printer prints at the 2400x1440dpi, the color quality is very high.

    Just because the printer you selected is expensive to operate, don't knock the entire inkjet color market.
  • by mobets ( 101759 ) on Friday March 28, 2003 @01:01AM (#5612906) Journal
    The problem is that people like it this way. I work retail, and I try to convince people all the time that the $50 printer is a bad idea and they should spend the $200 for a printer with decently priced cartreges. They complain that $200 is way too much and take the cheap one. Of cource, a month later they are back in complaining about how expencive the cartreges are, but by then it is too late and sombody else is buying a cheap printer.
  • by cr0sh ( 43134 ) on Friday March 28, 2003 @01:18AM (#5613003) Homepage
    ...but I finally got fed up not too long ago, and said "Enough!" - and found me a used laser printer.

    I was using an Epson Photo Stylus 700 (or something like that), which could print amazing near-photo quality color prints on special paper. The black and white output was rather nice, too, on heavy paper (24# white, not the cheaper copier paper). But it was costing me a lot just to print - between the paper costs, and the ink (and because I hardly used it, it tended to dry out quickly) - it just wasn't worth it. As far as the photo printing was concerned - the number of times I truely used it: 0 (!!!). Not too long ago, it stopped printing - even when I put in a new cartridge. The last time it did this, I had to send it in for cleaning (thankfully it was still under warantee), and wait 3 weeks (actually, the time spent was pretty short, all considering). I made up my mind then I was going to get a nice laser printer, come hell or high water.

    A little looking around, and I found that a used HP Laserjet 3 with a relatively low page count was going to cost me around $150.00 - if I was lucky I would get a toner cartridge, too. But I thought it would be worth it...

    I ended up looking around town a bit, and happened upon a Laserjet 6p at a local used-computer store I frequent. I asked them how much - they said $100.00 (!!) - I hemmed and hawwed a little bit, and asked if they could power it up (I didn't want a lemon). They told me "No problem", pulled the toner cart out of their store printer (same model!), fired it up and did a self test - out came a beautiful black and white image! I asked about return/warantee - they said they would give me a week for in-store credit (in case the interface was FUBAR'ed). I couldn't pass it up, so I bought it, and took it home.

    That week, I contacted a local printer cartrige/ribbon shop (any ribbon for any printer - literally!), and told them my situation: I didn't want to pay for a full cartridge, in case the printer didn't work (the cartrige was $70.00 for trade, $95.00 for new) - they accommodated me by letting me put down a deposit of $10.00 on a used returned cartridge, to try the printer out with. I took it home, popped it in, loaded paper, installed the drivers - and...Success!!! The printer worked beautifully - since it was for my wife, I stuck it on her machine (a 'doze box) - but eventually I am going to get a network printer buffer and hook it up to that, so I can print to it from my SuSE box.

    I took the cartridge back, and even though I knew I could get refilled cartridges cheap online - I asked them about buying one of theirs - they told me that since they had a ton of returns for refills, and didn't need any more, that they would give me a trade in one for the $70.00 (so I essentially got a refilled/refurbed cart without needing the trade in) - I made sure to let them know that I could have gotten it cheaper online, but because they helped me out I decided to give them my business.

    It has been a few months now, and the printer works great - I checked the page count on it, and it was around 25,000 page (damn near brand new as far as Laserjets go). It doesn't squeak or make other funky noises - it's only "problems" are one missing cover, and it needing a "special" right angle power cord. I also plan on dropping a few meg of buffer RAM into it (takes cheap 72 pin non-ecc SIMMs).

    I figure I won't have to change the toner for a *very* long time, and I can now print on el-cheapo copier paper, instead of the heavier stuff (though I might keep using it - I like the heft and feel of it, and it really doesn't cost that much more per ream). I try to tell everyone I can that the best printer they can get is an older-model HP Laserjet, like most businesses use - it will be a great investment if they can find one with a low page count (the only other printer I like as much as the HP Laserjet are Genicom Line Printers running greenbar - fast, loud, and nearly maintenance free!)...

  • by fruey ( 563914 ) on Friday March 28, 2003 @05:51AM (#5614095) Homepage Journal
    but eventually I am going to get a network printer buffer and hook it up to that, so I can print to it from my SuSE box.

    If you install CUPS and Samba, you should be able to print to it using Windows printer sharing, and save buying a separate network printer buffer. Or, you could hook it up to your SuSE box, and have your Windows box print to it again via Samba and CUPS - it will appear as a Windows network printer to your network.

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