iPhone Bill a Whopping 52 Pages Long

PoliTech writes "iPhone bills are surprisingly large - 'Xbox Large', according to Ars technica: 'AT&T's iPhone bills are quite impressive in their own right. We're starting to get bills for the iPhone here at Ars, and while many of us have had smartphones for some time, we've never seen a bill like this. One of our bills is a whopping 52 pages long, and my own bill is 34 pages long. They're printed on both sides, too. What gives? The AT&T bill itemizes your data usage whenever you surf the Internet via EDGE, even if you're signed up for the unlimited data plan. AT&T also goes into an incredible amount of detail to tell you; well, almost nothing. For instance, I know that on July 27 at 3:21 p.m. I had some data use that, under the To/From heading, AT&T has helpfully listed as Data Transfer. The Type of file? Data. My total charge? $0.00. This mind-numbing detail goes on for 52 double-sided pages (for 104 printed pages!) with absolutely no variance except the size of the files.' You would think that a data company would have a more efficient billing process."

Cingular Billing Systems Are a Mess

They were never able to get my bill correct for the 6 months I was with them after the initial AT&T merger. I left, went with TMobile for a year, and I am now back as an iPhone customer. I probably should review my bill.

Employees hate the billing.

Be glad your not an employee. When I worked at Cingular it was a nightmare when customers called in and wanted you to explain their bills. It's so complex and ass backwards that often nobody that works for Cingular can even tell you what it all means. It's pretty stupid when you have to pow wow with two or three managers to get a decent guess at what the bill is trying to say. It's a definate case of information overload being used to hide the real content from customers.

Re:Employees hate the billing.

It's been a joke of mine that it costs the phone companies more to bill you for a phone call than it does for them to provide the phone call.

IE they could charge everybody a flat rate, not have 'detailed billing', charge people less money overall and still make more money than under the current system.

Re:Employees hate the billing.

I agree with parent poster.

I've worked for another company in the same industry and friends have worked for their competitors. We all found the respective telco company bills difficult to read - espcecially in the computer systems we were using. Its not always evident - on complex and long bills to find out what's going on. The comptuer system I used was so bad and difficult to read, I eneded up putting customers on hold sometimes, generating a bill in the computer system and printing it out.

So if ever you do call customer service trying to explain your bill, keep in mind many of the industry players have legacy or poorly made billing systems (usually poorly made) and its quite difficult to read.

XO communcations

Every month for the last six years, I have received a bill from XO communications for -$846.52, for a line that I canceled which had a billing error on the closing statement. I thought about calling them to try to get it fixed, but I figured that would probably take several hours of navigating phone trees and getting transferred from one retarded support rep to the next. Easier to just toss them.

I also got a refund check one time from PacBell for $0.01.

Re:XO communcations

Holy shit! If you're receiving bills every month for -$846.52 I think you need to sick a collections agency on their ass!

Paperless billing

Now I am extremely happy that I went with their paperless billing option when I signed up for my iPhone.

Re:Paperless billing

But who'll be laughing when they have years worth of paper for the fireplace to see out the nuclear winter!

Re:Paperless billing

Somehow, in the event of global thermonuclear war, I don't think anybody'll be wishing there was more fire.

Re:Paperless billing

Easy: just log into your provider from your iPhone, COPY the personal code it'll give you and PASTE it over the page requesting authentication. BTW: you will need to leave a VOICE RECORDING of agreement, just for legal purporses.

Re:Paperless billing

You and I define "easy" differently.

AT&T Billing

Somewhere down inside the quagmire that is AT&T's billing system, you'll probably still find an active tariff for leasing crank-style (think "Lassie") phones to customers. It has never been updated to intelligently handle more recent uses of their communications systems, and heaven forbid you should ever ask one of their people to explain a charge or how to lower the cost of your "service". That's one of several reasons I refuse to do business with them anymore.

Re:AT&T Billing

No no no. SBC bought the corpse that was AT&T, and renamed itself AT&T, but Cingular was a joint venture between that and Bellsouth. Then the new AT&T bought Bellsouth.

To recap:

AT&T & AT&T Wireless exist, with the former owning the latter

AT&T Wireless fails, is bought by Cingular from AT&T. Cingular is a joint venture of Bellsouth and SBC.

AT&T is bought by SBC, which then names itself AT&T.

SBC (Calling itself AT&T) buys Bellsouth. Now Cingular is a joint venture of SBC (Calling itself AT&T) and Bellsouth (owned entirely by SBC, which is, again, calling itself AT&T) or, in other words, wholely owned by SBC, aka, AT&T.

They rename Cingular AT&T.

It's called detailed billing

and you can have it removed by a single request to customer service. What a non-issue. Of course, if detailed billing wasn't offered by default, I'm sure there would be people whining that they're not being told where their charges are coming from.

They want you to know that they know

Maybe this is a subtle way of saying: yes, we keep track of everything. Your world delivered [to the NSA].

The Truth Comes Out

AT&T hates trees.

Reminds me of...

That reminds me of something a professor of mine used to say.

He required that all assignments be turned in to him in both paper and PDF format. When asked why, he simply responded: "because I love convenience and hate trees."

One day I had pink eye and requested to turn it in only via PDF. He responded by saying "my love of convenience outweighs my hatred of the dirty trees. PDF only, you sicko."

The data is free

But the charge you $15/page for the bill!

Re:Someone got $3000 bill for using iPhone in Euro

The thing that I find even more disturbing than the $3000 bill is this: "I'm a web developer as part of my career and I couldn't even tell you how many KB the average web page is, no less a text message to my son, an e-mail with a photo to my mother, or a quick check of Google Maps." I can only assume that optimization isn't in this guy's vocabulary.

Re:Someone got $3000 bill for using iPhone in Euro

I don't know, that doesn't seem too unreasonable. I mean, I could take a pretty good guess at how big the web pages I write are and how big the images I use are, but just by glancing at any random webpage I don't think my guess would be pretty accurate. Likewise I think it's difficult to guess what would be an "average" size for a webpage. There are just too many variables involved.

Re:Someone got $3000 bill for using iPhone in Euro

Web pages are getting ridiculously heavy, thanks to high-speed internet and people feeling that they don't have to optimize - "it takes away from the experience."

The same can be said for server loads - page generation is going backwards in terms of cpu usage. I've seen php scripts that end up #including almost 100 other scripts ON EVERY PAGE LOAD!!!

This is insane.

Re:Someone got $3000 bill for using iPhone in Euro

I've seen php scripts that end up #including almost 100 other scripts ON EVERY PAGE LOAD!!!
This is insane.

I agree, nobody in their right mind uses PHP.

Re:Someone got $3000 bill for using iPhone in Euro

its $0.005 per kb - half a cent per kilobit,or 4 cents per kilobyte (more like 5 cents if you include data tranfer overhead, etc). In other words, $50 per megabyte.

http://en.wikipedia.org/wiki/Kilobit [wikipedia.org]
kb = kilobits, same as mb = megabits, not bytes. kB == kilobytes.

Today's front page of slashdot weights in at 517KB - that's over half a megabyte. At that rate, $3000 is just over 100 page views.

That's why you surf the lighter-weight versions of pages: http://slashdot.org/palm/ [slashdot.org] gives a front page that weighs only 8 KB. A page view at those rates is a dime, instead of $25.00

The slashdot.wml file http://slashdot.org/slashdot.wml [slashdot.org] is even smaller - 1,471 bytes, or 6 cents.

6 cents for a page using wml, a dime using wap, or $25.00 for "the full experience."

Re:Someone got $3000 bill for using iPhone in Euro

I *was* going to include MB for megabytes, just to get all the case modders going "Its MotherBoard, you f%@#tard!", but its not Tuesday :-)

Re:Part of the softening-up process

Sufficiently advanced incompetence is indistinguishable from malice.